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How to Manage (and Reduce) Call Center Call Volume

Stella Connect

Having strategies in place to be able to effectively manage and reduce call center call volume and wait times for customers is key to ensuring customer satisfaction (CSAT) and agent retention. . For teams under pressure to manage and reduce call center volume and wait times for customers, here are four effective strategies that can help. .

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Build a multilingual automatic translation pipeline with Amazon Translate Active Custom Translation

AWS Machine Learning

We demonstrate how to use the AWS Management Console and Amazon Translate public API to deliver automatic machine batch translation, and analyze the translations between two language pairs: English and Chinese, and English and Spanish. In this post, we present a solution that D2L.ai

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How To Add Your Business To Apple Maps

Grade.us

As you’ll soon see, it’s a worthwhile investment and a key part of your local search and review management strategy. Prior to launch in 2012, Apple announced that their app would include turn-by-turn navigation, 3D maps, Flyovers, and Siri, their virtual assistant. Hey Siri, show me how to walk to work.

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CX Social Improves Customer Service Through Messaging on WhatsApp

Clarabridge

Beginning with a limited availability roll out, selected brands using CX Social , our dedicated social media management product, can now extend their customer service by communicating with their consumers via WhatsApp messaging. According to Forrester , the number of consumers that use messaging has increased by more than 50% since 2012.

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Head of Marketing, How Can You Keep Your Job When Most CMOs Are Losing Theirs?

C3Centricity

So just how long have you been in your position? A 2012 global survey by the Fournaise Marketing Group provides one possible explanation. The bad news is that as the CMO is a member of the EB, management expects them to make (profitable) changes fast. Use balanced analytic approaches. Cultivate analytic marketers.

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Marketers, How Can You Keep Your Job When Most CMOs Are Losing Theirs?

C3Centricity

So just how long have you been in your position? A 2012 global survey by the Fournaise Marketing Group provides one possible explanation. The bad news is that as the CMO is a member of the EB, management expects them to make (profitable) changes fast. Use balanced analytic approaches. Cultivate analytic marketers.

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Special Guests

ECXO

How to Create an Amazing Customer Experience During one hour, Shep session he had two facilitators Tulio Milman and Ricardo S Gulko. He is an acclaimed global author, speaker, and management advisor to Fortune 500 companies and entrepreneurial start-ups. Speaker’s Bio: Mike Wittenstein is the Founder + Managing Partner at Storyminers.