Day Two at VoCFusion 2012

MaritzCX

After an evening party at the Cosmopolitan Hotel’s Bamboo pool, VoCFusion attendees were up early for Wednesday’s events. The day started out with a demo of new Allegiance capabilities that will help companies uncover insights fast by identifying patterns in customer feedback and operational data

Hotels 260

Day Two at VoCFusion 2012

MaritzCX

After an evening party at the Cosmopolitan Hotel’s Bamboo pool, VoCFusion attendees were up early for Wednesday’s events. The day started out with a demo of new Allegiance capabilities that will help companies uncover insights fast by identifying patterns in customer feedback and operational data

Hotels 260

Day Two at VoCFusion 2012

MaritzCX

After an evening party at the Cosmopolitan Hotel’s Bamboo pool, VoCFusion attendees were up early for Wednesday’s events. The day started out with a demo of new Allegiance capabilities that will help companies uncover insights fast by identifying patterns in customer feedback and operational data

Hotels 260

Highlights from Day One at VoCFusion 2012

MaritzCX

More than 350 Voice of Customer (VOC) and customer experience professionals gathered today at the Metropolitan Hotel in Las Vegas for the first day of VoCFusion 2012.

Hotels 260

Highlights from Day One at VoCFusion 2012

MaritzCX

More than 350 Voice of Customer (VOC) and customer experience professionals gathered today at the Metropolitan Hotel in Las Vegas for the first day of VoCFusion 2012.

Hotels 260

Highlights from Day One at VoCFusion 2012

MaritzCX

More than 350 Voice of Customer (VOC) and customer experience professionals gathered today at the Metropolitan Hotel in Las Vegas for the first day of VoCFusion 2012.

Hotels 260

December 21, 2012, End of the World Edition

MaritzCX

So, the Mayans supposedly said that the world is ending on December 21, 2012. Like many of you, I don’t swallow this stuff without a bit of evidence, and I’m delighted to have found a video published by NASA that refutes this.

Video 260

Video: Disposal of Older Cars Helping To Fuel 2012 Numbers

MaritzCX

There’s been lots of encouraging talk this week in Traverse City about sales growth in 2012 and beyond with 15 M being bandied about for 2013 and perhaps even a return to 16 M in 2014.

Video 260

Video: Disposal of Older Cars Helping To Fuel 2012 Numbers

MaritzCX

There’s been lots of encouraging talk this week in Traverse City about sales growth in 2012 and beyond with 15 M being bandied about for 2013 and perhaps even a return to 16 M in 2014.

Video 260

Disposal of Older Cars Helping To Fuel 2012 Numbers

MaritzCX

There’s been lots of encouraging talk this week in Traverse City about sales growth in 2012 and beyond with 15 M being bandied about for 2013 and perhaps even a return to 16 M in 2014.

Sales 260

The Maritz Geek Investment: Reflections on MART 2012

MaritzCX

Last week, the Marketing Sciences group held its annual meeting of analysts. Employees from London, Germany, Detroit, Toledo, Fenton, and Chicago joined the staff in Minneapolis for three days. This wasn’t one of those fluffy conferences with celebrity speakers – it was a geek fest.

The Maritz Geek Investment: Reflections on MART 2012

MaritzCX

Last week, the Marketing Sciences group held its annual meeting of analysts. Employees from London, Germany, Detroit, Toledo, Fenton, and Chicago joined the staff in Minneapolis for three days. This wasn’t one of those fluffy conferences with celebrity speakers – it was a geek fest.

December 21, 2012, End of the World Edition

MaritzCX

So, the Mayans supposedly said that the world is ending on December 21, 2012. Like many of you, I don’t swallow this stuff without a bit of evidence, and I’m delighted to have found a video published by NASA that refutes this. However, as non-alarmist as this video might be, I wonder why they published. View Article

Video 200

The 2012 Market Research Event Will Focus on Social Media

MaritzCX

I have been attending The Market Research Event for at least 10 years, and have had the privilege of presenting research findings and points-of-view during most of those years. The Market Research Event has always been one of the best conferences of its type, but this year promises to be the most exciting yet. View Article. General

The 2012 Market Research Event Will Focus on Social Media

MaritzCX

I have been attending The Market Research Event for at least 10 years, and have had the privilege of presenting research findings and points-of-view during most of those years. The Market Research Event has always been one of the best conferences of its type, but this year promises to be the most exciting yet. View Article

The 2012 Market Research Event Will Focus on Social Media

MaritzCX

I have been attending The Market Research Event for at least 10 years, and have had the privilege of presenting research findings and points-of-view during most of those years. The Market Research Event has always been one of the best conferences of its type, but this year promises to be the most exciting yet. View Article

The Maritz Geek Investment: Reflections on MART 2012

MaritzCX

Last week, the Marketing Sciences group held its annual meeting of analysts. Employees from London, Germany, Detroit, Toledo, Fenton, and Chicago joined the staff in Minneapolis for three days. This wasn’t one of those fluffy conferences with celebrity speakers – it was a geek fest. Marketing science types from around the company presented state of. View Article

Using Social Media to Build Relationships

Customers Rock!

I predict this will be a big focus for social media in 2012. Mayor Booker has continued to reach out via social media and has recently launched a new program, using Twitter and Facebook, to encourage Newark citizens to become more fit in 2012. Making a Difference in 2012.

Thank You for a Great Year!

MaritzCX

As 2012 draws to a close, we want to thank all of you for another great year. Because of your support, not only did we have strong growth, but Allegiance also gained major customers and key personnel, announced innovative new products and was recognized with many awards. General

Thank You for a Great Year!

MaritzCX

As 2012 draws to a close, we want to thank all of you for another great year. Because of your support, not only did we have strong growth, but Allegiance also gained major customers and key personnel, announced innovative new products and was recognized with many awards

Today is National Sound Check Day!!

MaritzCX

353

Mobile research: Keeping the paparazzi out

MaritzCX

According to the 2012 ESOMAR Research World publication “with smartphone penetration topping 50% in advance markets and with a phone in the hands of a reported 85% of people around the world, perhaps mobile research’s time has finally come.” Do you believe mobile research has “arrived?”

Report 260

Mobile research: Keeping the paparazzi out

MaritzCX

According to the 2012 ESOMAR Research World publication “with smartphone penetration topping 50% in advance markets and with a phone in the hands of a reported 85% of people around the world, perhaps mobile research’s time has finally come.” Do you believe mobile research has “arrived?”

Report 260

Video: Giving a Better Customer Experience Delivers $106,315 to the Bottom Line

MaritzCX

This afternoon we released the findings of our 2012 Customer Experience Payback Study. With all the buzz around the importance of elevating the customer experience, one can’t help but think… is it worth it? The study answers that question.

Video 260

Video: Giving a Better Customer Experience Delivers $106,315 to the Bottom Line

MaritzCX

This afternoon we released the findings of our 2012 Customer Experience Payback Study. With all the buzz around the importance of elevating the customer experience, one can’t help but think… is it worth it? The study answers that question.

Video 260

Giving a Better Customer Experience Delivers $106,315 to the Bottom Line

MaritzCX

This afternoon we released the findings of our 2012 Customer Experience Payback Study. With all the buzz around the importance of elevating the customer experience, one can’t help but think… is it worth it? The study answers that question.

Study 260

A Look Back At Our 2012 Blog Posts

MaritzCX

So, without further ado, here's a look at our top 12 posts of 2012. >365 Days, 52 Weeks, 12 Months, 1 Year, 49 posts, 15 authors. At year's end, it is nice to take a look back at the top posts on the Allegiance blog as we prepare for the new year ahead.

260

A Look Back At Our 2012 Blog Posts

MaritzCX

So, without further ado, here's a look at our top 12 posts of 2012 >365 Days, 52 Weeks, 12 Months, 1 Year, 49 posts, 15 authors. At year's end, it is nice to take a look back at the top posts on the Allegiance blog as we prepare for the new year ahead.

260

A Look Back At Our 2012 Blog Posts

MaritzCX

So, without further ado, here's a look at our top 12 posts of 2012 >365 Days, 52 Weeks, 12 Months, 1 Year, 49 posts, 15 authors. At year's end, it is nice to take a look back at the top posts on the Allegiance blog as we prepare for the new year ahead.

260

Customer-Obsessed Service

Customers Rock!

Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible.

Mystery Shops To Help Build Process Improvements

MaritzCX

I have some homework for you as you plan your summer vacation. I want you to do some mystery shops for me. Try dropping in to various dealerships in and around where you live. Shop different brands, not just your own, and see what happens. It can be incredibly enlightening to see how you.

Brands 353

Social CRM: An Idea Whose Time has Come?

Customers Rock!

Social Media CRM, or Social CRM, is getting a lot of air time these days. But where does it fit? Today’s post is by Laurie Shook. Laurie is a technology marketer creating solutions that help people communicate and collaborate more effectively.

Measuring the Impact of Social Media

Customers Rock!

As we move into 2012, I fully believe this will be the year that executives begin asking the difficult questions to their social media teams, including what kind of returns they are getting on their social media investment.

Lithium’s Customer Heroes

Customers Rock!

Photo credit: Top, Becky Carroll; Bottom -Lithium Technologies video from LiNC 2012 , Paul Gilliham).

Customer Experience Food for Thought

Customers Rock!

I want to eat there! As many of you know, I have been doing quite a bit of traveling lately, speaking about my book and sharing the Customers Rock! message all over the world – most recently in Bogota, Colombia!

5 Point Versus 11 Point Scales – Part 2

MaritzCX

In my last post , we looked at the correlation between 5pt and 11pt scales over time. We saw that they were very well aligned in how they changed together. However, an average score is not a complete picture

283

5 Point Versus 11 Point Scales – Part 1

MaritzCX

At MaritzCX, we are often asked, “Which scale should I use on my customer experience study?” ” In this three part series, we will look at some of the analytical differences between scales that can be attributed to only the scale itself.

Study 283

Thank You for a Great Year!

MaritzCX

As 2012 draws to a close, we want to thank all of you for another great year. Because of your support, not only did we have strong growth, but Allegiance also gained major customers and key personnel, announced innovative new products and was recognized with many awards

Mobile research: Keeping the paparazzi out

MaritzCX

According to the 2012 ESOMAR Research World publication “with smartphone penetration topping 50% in advance markets and with a phone in the hands of a reported 85% of people around the world, perhaps mobile research’s time has finally come.” Do you believe mobile research has “arrived?” Others may as well.

Report 200

Google ThinkAuto Conference Provided Insight for Dealers and OEMs Alike

MaritzCX

I gave a talk yesterday at the 2012 Google ThinkAuto Conference in Toronto. There were two things that stood out for the day: Google has a lot of smart people; I was the second oldest guy in the room next to Dennis DesRosiers. There were several themes that emerged that have important implications for dealers. View Article. Automotive

Google ThinkAuto Conference Provided Insight for Dealers and OEMs Alike

MaritzCX

I gave a talk yesterday at the 2012 Google ThinkAuto Conference in Toronto. There were two things that stood out for the day: Google has a lot of smart people; I was the second oldest guy in the room next to Dennis DesRosiers. There were several themes that emerged that have important implications for dealers. View Article

Google ThinkAuto Conference Provided Insight for Dealers and OEMs Alike

MaritzCX

I gave a talk yesterday at the 2012 Google ThinkAuto Conference in Toronto. There were two things that stood out for the day: Google has a lot of smart people; I was the second oldest guy in the room next to Dennis DesRosiers. There were several themes that emerged that have important implications for dealers. View Article

VOC Professional Certification – New Industry Education Series from Allegiance

MaritzCX

14 -16, 2012. Allegiance is inviting professionals in the fast-growing VOC industry to a two-day VOC Professional Certification program being held in Park City, Utah, from Nov. This program, being offered by the Allegiance Education Services division, is the first – and only – certification program of its kind in the industry