CSM Magazine
APRIL 18, 2024
DSSL Group, the security systems company, has rolled-out a new field service management system from BigChange. The cloud-based system incorporates vehicle tracking, mobile workforce app, intelligent job scheduling and an online customer booking portal.
Helen Dewdney
JULY 7, 2021
How satisfied with customer service are you? The Institute of Customer Service (ICS) published its bi-annual UK Customer Satisfaction Index (UKCSI) report today, 7 July 2021. It showed that the number of complaints about poor service in the last six months was at its highest level since 2009! out of 100), 0.4
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Lumoa
AUGUST 5, 2022
Experts believe that the modern retail industry will follow a similar pattern as it did during the 2009 recession. While numerous reports focus on gauging the perception of general consumers , measuring the impact of rising costs among a relatively smaller group of target customers presents a unique set of challenges.
Customer Guru
FEBRUARY 23, 2018
We are certain that this is a first step to help organizations WOW their customers and create raving fans for themselves. Mr. Kuvor is the Group Head of Customer Experience and Marketing at Zoona Transactions International, a financial services organization based in Africa.
Retently
MARCH 23, 2023
You can also learn a surprising amount of tactics and strategies by studying the opposite end of the scale – the world’s least successful companies, from a churn perspective – to compare their common weaknesses and find out what makes their customers so unlikely to recommend them to their peers. The answer is actually simple.
ClearAction
OCTOBER 25, 2022
You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. Within the first two years, we saved enormous time and money for employees, customers, partners and investors. Our profession has made great strides in the past dozen years.
Forrester
OCTOBER 10, 2014
Q: When did your company first begin focusing on customer experience? Prior to 2009, customer focus had not been a crucial part of E.ON''s strategy. Customer satisfaction scores were often lower than market average scores across the group resulting in high customer churn. €150m across the group.
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