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10 Customer Service Podcasts to Add to Your Rotation

Kustomer

Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. Then in 2004, BBC and The Guardian journalist Ben Hammersley merged the words ‘iPod’ with ‘broadcast’ officially coining the term ‘podcast.’ The Power of the Podcast. Just for Kicks?

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25 important social media questions, answered

BirdEye

Social media is a daily part of our lives, but many companies still have questions about it. These are just a few of the social media questions that businesses are asking. In this blog post, we’ll answer 25 of the most important social media questions. Social media questions: The how?

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Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

Millennials (also called Gen Y)- born in between 1982 and 2004. Teaching your agents to utilize tools for remote assistance, as well as screen-sharing features whenever possible, will speed up processes and help this generation gain better understanding of how your products or services work. Matures- born before 1945. Millennials.

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Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

Millennials (also called Gen Y)- born in between 1982 and 2004. Teaching your agents to utilize tools for remote assistance, as well as screen-sharing features whenever possible, will speed up processes and help this generation gain better understanding of how your products or services work. Matures- born before 1945. Millennials.

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This is Digital, Episode 25: The Chief Digital Officer's Role in Disruption and Culture

West Monroe

Overall, it’s about keeping an eye on the customers’ needs while also ensuring that we have the right tool set, platform, and security so customers feel good about trusting us with their data. Our CMO reads every social media message and ensures we’re not saying or doing things that don’t line up with our purpose.

Culture 52
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How to Claim Your Yelp Business Page

ReviewTrackers

Founded in 2004, San Francisco-based Yelp has collected approximately 171 million crowd-sourced reviews of businesses in a wide range of categories, from restaurants and hotels to dentists, boutiques, and mechanics. By claiming business pages, business owners gain access to a suite of free tools to showcase their businesses on Yelp.

How To 92
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Why You Need a Closed-Loop Survey—and How to Do It!

InteractionMetrics

I founded Interaction Metrics in 2004 because I felt like companies weren’t listening. Alarmingly, this same study discovered that 55% of complainants who reached out on social media didn’t get a response. Simple requests were rewarded by silence. basically a C grade. Should Net Promoter be the Trigger?

Survey 52