Retently

AUGUST 29, 2022

One of the most common questions we receive, as an NPS®-focused software business, is how Net Promoter Score® differs from the type of data you can extract by studying people’s reactions on social media platforms like Facebook, Twitter and Instagram. This is an easy question to answer, although one that’s best tackled in detail.

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Social Media NPS Net Promoter Score Marketing 158

BirdEye

SEPTEMBER 12, 2023

We live in times that demand every business to have some presence on at least 2-3 social media platforms. You can no longer afford not to have a social media strategy for your business. There is heavy competition among brands on social media. Table of contents Why is social media marketing important?

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Social Media Guidelines Video Analytics 105

BirdEye

MARCH 5, 2024

This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends. Following this, when Birdeye conducted a survey, we found an interesting fact: 81% of businesses manage social media at the corporate level.

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Social Media Multi-Channel Trends Tips 58

GetFeedback

NOVEMBER 20, 2019

But one sometimes overlooked method of collecting feedback is by meeting your customers where they are— distributing surveys through social media. . Why social media is a gold mine of customer feedback. billion people use social media. . And of those 2.82 billion people, many are your customers. .

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Social Media Feedback Chatbots Survey 284

BirdEye

MARCH 10, 2023

Social media is a crucial component of any company’s marketing strategy. With billions of people using social media platforms every day, it’s no wonder businesses are eager to establish a strong online presence. However, simply having a presence on social media just isn’t enough.

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Social Media Metrics Return on Investment Ecommerce 98

BirdEye

NOVEMBER 21, 2022

When it comes to social media, analytics is everything. Without understanding the numbers behind your social media efforts, you’ll have no way to determine whether or not your campaigns are successful. Thankfully, social media analytics is becoming easier and more accessible.

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Social Media Analytics Multi-Channel Metrics 98

Brandwatch CX

JULY 27, 2023

Learn about the 10 top social media scheduling tools you need to boost your social efforts this year.

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Social Media Tools 71

BirdEye

FEBRUARY 28, 2023

Having a social media presence is crucial for success in today’s market. Social media has become a primary way for people to discover and purchase new products, which means hiring a dedicated social media manager can seriously benefit your business. Table of contents What is a social media manager?

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Social Media Management Analytics Strategy 98

Brandwatch CX

JANUARY 29, 2024

Your social media platforms can be a gold mine for leads. If you get it right, social media lead generation is a viable and valuable strategy. Our social media marketing guide will get you going on that front. When in Rome, when on Twitter Social media can be a great place to get your brand voice across.

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Social Media Tips Groups Brands 98

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. We’ll start by discussing some of the key concepts and benefits of using social media. 84% of U.S.

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Social Media Management Multi-Channel Analytics 98

GetFeedback

MARCH 4, 2019

An omnichannel customer experience program connects all the channels that a customer may use to receive customers service: email, chat, phone call, social media, text etc. Social media plays a key role in your omnichannel CX plan. But, why is social media so important for a business? Content sharing.

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Social Media Omni-Channel Advertising Customer Retention 186

Magellan Solutions

MARCH 19, 2024

With so much content shared online, filtering out inappropriate, harmful, or illegal material is essential, making content moderation in social media marketing challenging. About 60% of social media users want more control over the posts they see on their feeds. What is Social Media Content Moderation?

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Social Media Marketing Guidelines Advertising 52

CSM Magazine

JULY 14, 2023

The ubiquitous nature of social media and its engagement potential has led companies to increasingly leverage these platforms for customer service purposes. However, it raises the question – how much customer service should your social media accounts handle? The Rationale: Why Social Media for Customer Service?

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Social Media Customer Service Self Service Omni-Channel 89

Brandwatch CX

FEBRUARY 1, 2019

The key to making the most of social media is listening to what your audience has to say about you, your competitors, and the market in general. Once you have the data you can undertake analysis, and finally, reach social business intelligence ; using all these insights to know your customers better and improve your marketing strategy.

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Social Media Tools Analysis Metrics 98

BirdEye

DECEMBER 30, 2022

As a social media manager, your success hinges on how well you can engage with and grow your audience. Figuring out the best time to post content on each social media platform can make or break your campaigns. Table of contents When is the best time to post on social media in general? Try A/B testing.

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Social Media B2C Healthcare B2B 98

BirdEye

OCTOBER 30, 2023

Local social media marketing is a game-changer for small business owners. Looking for a quick and actionable answer on leveraging local social media marketing? Local social media marketing is a digital strategy that leverages social media platforms to target nearby potential customers for local businesses.

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Social Media Marketing Advertising Video 58

BirdEye

DECEMBER 21, 2022

Social media is an ever-changing landscape where trends rise and fall every day. If you aren’t keeping a close eye on the latest social media trends, you might be left guessing while your follower count decreases. Take the initiative to develop a social media campaign for TikTok. billion users by 2023.

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Social Media Trends Video Brands 97

ReviewTrackers

OCTOBER 25, 2017

Social media can serve as a testing ground for businesses, nurture customer relationships and provide brand identity. Businesses need social media to succeed in this increasingly technology-centric world. As social media grows, it is essential for businesses to also be on social networks.

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Social Media B2B Advertising Customer relationships 154

BirdEye

AUGUST 28, 2023

Having a social media profile is one thing, but successfully implementing a strong social media management strategy is a different story for a business. In this blog, you will learn actionable steps to create an irresistible social media profile for your business. Watch the Free Demo Now.

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Social Media Strategy Entertainment Multi-Channel 52

CSM Magazine

FEBRUARY 16, 2023

With 97% of Fortune 500 companies now using social media, s ocial channels such as Twitter and LinkedIn have become an integral component of business customer service strategies. This trend is expected to accelerate as companies seek out new ways to use social media for customer service needs.

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Social Media Customer Service Guidelines Customer Service Strategies 64

Helpware

JANUARY 3, 2023

Social media is a powerful tool that has become integrated into consumers’ daily lives. Nearly 59 percent of the global population uses social media platforms, with the average user spending roughly two hours of their day browsing through their social media accounts.

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Social Media Customer Service Advertising Customers 74

BirdEye

AUGUST 1, 2023

Over 75% of small businesses use social media platforms to promote their content, products, and promotional campaigns. If this sounds like something that plagues your business too, it is time to understand the world of social media meta tags. Fixing these can help you improve your success on social media.

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Social Media How To Guidelines Tools 52

BirdEye

AUGUST 1, 2023

Over 75% of small businesses use social media platforms to promote their content, products, and promotional campaigns. If this sounds like something that plagues your business too, it is time to understand the world of social media meta tags. Fixing these can help you improve your success on social media.

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Social Media How To Guidelines Tools 52

NetBase

MARCH 10, 2020

Trends wechseln, Technologien werden fortschrittlicher und dementsprechend werden auch Social-Analytics- und Social-Media-Management-Tools zunehmend leistungsstärker. Was sind die besten Social-Media-Tools, die Sie 2020 auf dem Schirm haben sollten? Social-Media-Kunden entwickeln sich ständig weiter.

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Social Media Tools Analytics ROI 52

Win the Customer

SEPTEMBER 5, 2023

In today’s digital age, social media has become an integral part of our lives. Whether it’s sharing updates with friends and family, staying informed about current events, or discovering new trends, social media platforms like Facebook, Twitter, Instagram, and LinkedIn have transformed the way we communicate.

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Social Media Customer Service Competitive Advantage Entertainment 59

CSM Magazine

SEPTEMBER 1, 2021

In a hyper-connected world, social media can be a key component of your customer experience strategy. Here are ten things you can do to help provide great customer service on social media. Visitors want to feel that they’re talking with someone real, even on social media. Align Your Brand Values.

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Social Media Customer Service Tips CRM 93

Russel Lolacher

JANUARY 25, 2021

CONSIDER GETTING SOCIAL . Social media, done well, is an amazingly effective tool at building social capital. The strength of social media is in the “social” portion of the tools: the accessibility and the approachability that comes with connecting with people on a regular basis.

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Social Media Government Fashion Engagement 119

Comm100

JULY 20, 2020

While many brands have implemented chatbots through live chat, it’s now becoming increasingly popular and easy to do so on social media too. First Things First, Why is it Important to Optimize Your Social Media Presence? Luckily, social media can work in your favor. Better Visitor Conversion Rates.

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Social Media Chatbots ROI Brands 132

SmartMessage Blog

MAY 16, 2023

Social media marketing has become a crucial aspect of business strategy in today’s digital age. Today, billions of users use social media platforms. Businesses invest heavily in social media to reach a larger audience and increase brand awareness. What is Social Media Marketing?

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Social Media Marketing Advertising Video 52

Fox Metrics

NOVEMBER 19, 2020

Imagine engaging in social media marketing without measuring any of it. Social Media analytics is fundamental to your marketing success. With the FoxMetrics social media analytics tool , you’ll get insights on what to expect, how to act, and the right decisions to make for social media.

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Social Media Analytics Metrics Tools 59

Magellan Solutions

SEPTEMBER 11, 2023

AI scheduling tools can improve workforce efficiency by 20% to 30%! There’s a plethora of ways that businesses can benefit from using AI tools for scheduling too! Read on for a comprehensive guide on AI tools for scheduling. The rise of AI tools for scheduling has ushered in a new era of transformation.

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Tools Social Media Healthcare Resources 98

BirdEye

MARCH 15, 2023

If you’re a marketer or business owner looking to stay ahead of the competition, understanding social media demographics is essential. As these platforms progress, the type of social media user will continue to shift. For example, take age groups on social media.

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Social Media Data Entertainment Groups 52

Joe Rawlinson

AUGUST 12, 2022

According to a survey, 68% of marketers say social media helped them generate more leads. The figure highlights how effective generating leads from social media can be with the right strategies. When done the right way, running social media contests can be powerful lead generation tactics.

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Social Media Marketing Tips Fashion 78

Magellan Solutions

AUGUST 23, 2023

AI has transformed marketing strategies and is a powerful tool. AI marketing tools are shaping the future of marketing. Initially, AI simplified tasks such as email marketing and social media scheduling. This article is for marketers using AI marketing tools to gain a competitive advantage.

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Tools Marketing Social Media Advertising 98

ReviewTrackers

MARCH 21, 2017

They’re posting comments and creating conversations on channels like Yelp, Google, and TripAdvisor, on social media sites like Facebook and Twitter, as well as via status updates, check-ins, hearts, thumbs up/down, and tweets. Hootsuite helps you manage your social media marketing in one place.

Social Media 101

Social Media Tools Brands Analytics 101

Russel Lolacher

MARCH 29, 2022

Social public service isn’t effective off the side of your desk. Whether you’re trying to start a successful social media presence for your public service organization or grow an existing one to better serve the public and your organization, there are a few key ingredients you’ll need to be impactful.

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Social Media How To Resources Leadership 98

CSM Magazine

FEBRUARY 3, 2022

There are several ways to bring more traffic to your website, and social media is a huge part of that simply because of how effective it is. The following are some of the key benefits you should expect from comprehensive social media marketing: 1. These days everyone uses social media at least one time during the day.

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Social Media Marketing Advertising Measurement 52