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Vital for your careers: learn from the worst decisions we have made

Beyond Philosophy

So, let’s start at the bottom, my worst decisions, beginning with… Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! So, I quit that job and moved to an engineering-based company with plans to become a sales manager with a sales team. So, I set up a telemarketing team.

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Part 3: The Strategic Role of B2B Customer Support

Team Support

Because so many customer support requests are related to “how-to” type issues, Support is inevitably in the position to help customers quickly and completely deploy the technology they have purchased and as such will continue to be the foundation for post-sale customer interactions.

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Emotional Branding Case Studies to Emulate Great Customer Experience

Win the Customer

In 2004, Unilever brand Dove conceived the Dove Campaign for Real Beauty , which promoted the company’s products by changing the emotions associated with personal care and beauty products. The ads sparked discussion and controversy, which boosted Dove’s sales. Dove: Repackaging Emotional Associations.

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The Power of Classroom Learning

Horizon CX

When I first began my CX journey back in 2004, I was in that state of needing to learn a brand-new discipline where the learning options were few and far between—books, webinars, meetings, vendor conferences, and some short 1-day vendor presentations on the topic. There’s also the issue of self-discipline when it comes to online learning.

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Guest Blog: Becoming a Blockbuster?

ShepHyken

Back in 2004, Blockbuster had 60,000 employees, 9,000 stores and appeared invincible. Online sales are expected to grow to more than $400 billion by 2018. For instance, because of the ease and proliferation of recording and sharing video, Facebook has inserted a feature at the top of the new version of their app.

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Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

CSM Magazine

If you are a contact centre, it is time for you to move more of your team to video based live engagement. Video chat empowers your contact centre teams to build a trusted advisor relationship with your customer – something ChatBots simply cannot offer. Video chat consistently gives you 90+% NPS and CSAT ratings.

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Give Your Customers the Gift of Live Engagement This Christmas

CSM Magazine

trillion in global sales and is expected to hit $4.5 Calls can start with a sophisticated ChatBOT, move to a text chat conversation with an agent, and then move seamlessly into a video chat call, where you can see the agent and even see the product close up. It’s November. In 2017, Ecommerce was responsible for around $2.3