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Remembering the extraordinary life of Dr. Henk F. Moed (1951-2021)

Clarivate

Between 1981 and 2010 Henk was a senior staff member at the Centre for Science and Technology Studies (CWTS) at Leiden University, still now a center of excellence in the field of bibliometrics. Moed (1951-2021) appeared first on Clarivate. His books became the cornerstone of bibliometrics education. Glänzel, U. Schmoch and M.

Handbook 105
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Celebrating Highly Cited Researchers: National Cheng Kung University, Taiwan

Clarivate

Can you tell us about your 2021 Highly Cited Researchers? In 2004, way before the greenhouse effect became a major focus and the concept of the circular economy emerged, Chang published the world’s first research paper on a zero-carbon emission biomass energy production system that uses microalgae as a carbon sink.

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Part 1: B2B Customer Support Transformation Imperatives

Team Support

The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives. Part 1: The Transition of Support from a Reactive Transactional Model to a More Proactive and Preventive Approach.

B2B 86
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Part 2: B2B Customer Support Transformation Imperatives

Team Support

The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives. Technology tools such as TeamSupport’s proprietary Customer Distress Index ® (CDI) make it easy.

B2B 81
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GT Foundation Joins Vaccination Initiative in India

GlowTouch

August 27, 2021 (Newswire.com) – The GT Foundation has joined the VaxAll Initiative in a drive to increase the availability of and access to COVID-19 vaccinations in India. The VaxAll program was founded in April 2021 by a group of volunteers in the city of Pune and operates independently of any political or corporate ties.

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Why is (micro-) Segmentation the Most Critical Ingredient in Retaining Your Customers?

Optimove

(and this is where we say that, actually, scaling segmentation isn’t such a headache, if you got the right technology, ahem ahem). In his 2004 famous Ted Talk, Choice, Happiness and Spaghetti Sauce , Malcolm Gladwell talked about cluster analysis in marketing and helped to popularize the notion that marketing SHOULD be personalized.

Groups 87
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Part 3: B2B Customer Support Transformation Imperatives

Team Support

The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives.

B2B 64