employee-experience-brands 
SurveySparrow
MARCH 9, 2019
Having a solid brand name amongst customers is one of the biggest dreams of brands around the world and most businesses spend hundreds of thousands of dollars to be on the top of their customer’s minds. The kind of experience a customer has with your brand will be a huge reason for why they want to remain with you or not.
Experience Matters
MARCH 22, 2019
Complexity ends up oozing its way into all types of experiences. Complex products, prices, or processes lead to ill-prepared employees and confused customers. A complex set of benefits leads to ill-prepared HR representatives and confused employees. .” I loved seeing that!
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CloudCherry
MARCH 8, 2019
To prove a point, this year on International Women’s Day, we want to acknowledge ‘the top 5 women CXOs’ who have inspired the world with their Customer Experience skills. She is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. Jeanne Bliss. Jeannie Walters.
CloudCherry
MARCH 3, 2019
An amazing customer experience won’t just happen by accident. They prioritized these events because they gleaned that if these events aren’t handled well, they can change the employee/employer relationship forever. They also employ a vice president of culture and experience, who is responsible for driving culture as the company grows.
Speaker: Bryan Horn, Founder, CS Solutions
Specifically, Bryan will discuss: Why a culture of accountability is key: everyone in your organization is responsible for providing a great customer experience, not just the front line employees. Why employee empowerment is a proven ROI and will create lasting customers of your brand. The humanity of customer experience.
NICE inContact
MARCH 28, 2019
Valvoline has built a trusted worldwide brand over decades in premium automotive lubricant products, services and stores. In its local service centers, though, the customer experience was lacking. The system was frustrating for employees and gave callers inconsistent experiences.
Customer Bliss
MARCH 21, 2019
One who leads with a vision and principles that can transform both employee and customer experience? He spent time understanding his market’s customers and spent time engaging his employees in order to bring world-class service to customers. Empower Your Employees to be a Part of the Dream.
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
Using your innate empathy and applying that to your marketing and customer experience through emotional intelligence CAN be the game changer you’re looking for. Brands that connect with customers on a personal, emotional level will be more successful than others. 6 Ways to Make Your Employees More Human.
Speaker: Vicki Brackett, Author and COO of Sinousia
The most important asset of any call center are the employees. To provide a better customer experience, build brand loyalty and increase your revenue and bottom line, keeping your employees engaged is critical. Understand what motivates your employees and capitalize on it. This can be hard to do.
Speaker: Zak Haitkin, Localization Manager
The pinnacle of success for any business is ultimate customer and employee gratification. Organizations need to ensure that their brand is experienced as intended if they want to have an influence on the global market and increase overall satisfaction. The strategies you can employ to launch a successful localization project.
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