Comm100

MARCH 6, 2024

It also provides an opportunity for upselling and cross-selling products or services. Feedback Live chat support provides valuable data that businesses can analyze to improve their products, services, and customer service strategies. This data can reveal common customer issues, preferences, and trends.

Abandon Rate 228

Abandon Rate Chatbots Customer Service Representative Knowledge Base 228

Comm100

NOVEMBER 3, 2017

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. Structured Training.

Social Media 113

Social Media Course Training Marketing 113

delighted

SEPTEMBER 27, 2019

Needless to say, many brands are taking notice of the financial benefits improving customer service can have for your bottom line. In 2019, 67% of consumers believe that companies are actively improving their customer service. Take time to train your team. Enhance omnichannel training.

Customer Service Strategies 42

Customer Service Strategies Customer Service Strategy Self Service 42

Integrity Solutions

SEPTEMBER 28, 2023

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.

Customer Service Training 114

Customer Service Training Training Customer Service Contact Center 114

Ecrion

JULY 22, 2019

Too often, companies blame a loss of revenue on competitors, poor market conditions, and even failed marketing strategies when the real reason why business is down is due to a poor customer service training and standards. Be honest with yourself: How confident are you, really, with your current level of customer service?

Customer Service Training 78

Customer Service Training Training Customer Service Customer Journeys 78

ShepHyken

JANUARY 26, 2018

This week we feature an article by Evan Hackel who writes about why it is important to train your frontline with excellent listening skills. Pay attention to what customers are saying. You Can Train People to Listen. Yet there are other listening skills that should be part of your training for frontline staff.

Training 83

Training Leadership Consulting Exceptional Customer Service 83

Talkdesk

JULY 14, 2016

Companies that choose to put the customer first may see an impact on their bottom line. On the other hand, businesses that choose to cut costs on customer service often see a reduction in acquisition and retention rates. An excellent customer service strategy, by its nature, must be dynamic.

Customer Service Strategies 40

Customer Service Strategies Customer Service Strategy Customer Service Representative 40

CSM Magazine

FEBRUARY 2, 2024

The reason most organizations deliver poor or mediocre customer service is that they don’t understand the power of a customer service strategy. John Tschohl of the Service Quality Institute, explains. Strategy is a powerful tool you can use to gain market share and market dominance.

Tools 59

Tools Strategy Exceptional Customer Service Customer Service Strategies 59

CSM Magazine

APRIL 17, 2024

Insights for Product and Service Improvement Engaging with customers proactively often provides valuable feedback which can lead to improvements in products or services. This not only enhances the customer experience but also contributes to the ongoing development and innovation within a company.

Customer Service 52

Customer Service Self Service Return on Investment Social Media 52

CSM Magazine

APRIL 18, 2024

Social Media Monitoring Large language models are employed to monitor social media platforms for mentions of a company’s products or services. This enables companies to proactively engage with customers, address concerns, and gather valuable feedback in real-time.

Social Media 52

Social Media Chatbots Analysis Customer Service Representative 52

ShepHyken

AUGUST 16, 2019

Read Shep’s latest Forbes article: Unethical Marketing Destroys Customer Experience And Brand Reputation. The post Guest Blog: 7 Games to Train Your Team’s Communication Skills appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Communication 86

Communication Training Groups Tips 86

Kustomer

JUNE 6, 2023

No matter which expectations you choose to prioritize in your CS strategy, it’s important to avoid getting overwhelmed by starting small and building from there. Here are seven key components to building a financial customer service strategy. Is your company meeting customer expectations?

Financial 98

Financial Company Customer Service Tips 98

The DiJulius Group

SEPTEMBER 25, 2023

Your company is respected, and your reputation is strong when the key elements of a successful customer service strategy are in place. Read Full Article The post Boost Your Customer Service Strategy’s Success With These Proven Tips appeared first on The DiJulius Group. Start with a Clear Purpose.

Tips 99

Tips Customer Service Customer Service Strategies Groups 99

ShepHyken

OCTOBER 1, 2023

And then there’s the second sentence: “According to a Harvard Business Review article, employee experience is the key driver of customer experience …” Then, don’t miss the fifth tip on how technology can waste a massive amount of your employees’ time. Connect with Shep on LinkedIn.

Customer Service 63

Customer Service Contact Center Average Handle Time Customer Service Strategies 63

Call Experts

NOVEMBER 17, 2022

With almost 40 years of experience supporting businesses through the holiday season, we’ve learned some tips and tricks to help streamline holiday customer service. Keep reading to learn more and to get our 4 tips for a successful holiday customer service strategy. Don’t Make Customers Suffer.

Customer Service 98

Customer Service Customer Service Strategies Tips Retail 98

ShepHyken

OCTOBER 3, 2023

I’ve said it before – I don’t agree with the saying that the customer is always right. Actually, I believe in the opposite, and it’s one of the concepts we teach in our customer service training workshops. It is this: The customer is NOT always right. … Connect with Shep on LinkedIn.

Customer Service Training 150

Customer Service Training Training Customers Customer Service 150

Comm100

SEPTEMBER 29, 2021

Remote workers need to understand that they must still follow best practices, and the best way to do that is with a well-trained workforce. Leaving organizations in need of increasing efforts to train and re-train their employees in cyber security, and embed a sense of responsibility in every member of staff.’.

Customer Service 195

Customer Service Culture Effort Score Chatbots 195

CSM Magazine

OCTOBER 17, 2016

Customers may be making honest mistakes due to misunderstandings or confusion. Employees must be trained to understand that saving a few dollars is not worth the loss of a good customer and that customer’s potential contribution to the bottom line of the business for years to come.

Customer Service Strategies 40

Customer Service Strategies Strategy Customer Service Entertainment 40

ShepHyken

APRIL 16, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Hotels 138

Hotels Customer Service Training Customer Service Training 138

ShepHyken

AUGUST 16, 2021

Pay special attention to number two, which is to post or re-post “User Generated Content” ( also known as USC) created by your customers on the different social media channels your company is on. 3 Projects to Refresh your Customer Service Strategy and Relieve Stress by Laura Krajewski. This isn’t just information.

Customer Service 88

Customer Service Social Media Multi-Channel Tips 88

ShepHyken

MARCH 26, 2024

What you probably don’t know is that other than a pleasant demeanor – hopefully a natural part of the employee’s personality – there was a lot of training to get this person educated about the company’s products so they could deliver a knowledgeable and helpful experience. They made your experience enjoyable and easy.

Entertainment 84

Entertainment Sports Customer Service Training Training 84

ShepHyken

MAY 6, 2022

He shares how you can improve your customer service strategy and team to take advantage of the benefits an exceptional customer service function has to offer. Before customer service outsourcing , there was once a time when customer service was largely limited to one-on-one phone calls.

Customer Service 69

Customer Service Multi-Channel Omni-Channel Exceptional Customer Service 69

Win the Customer

DECEMBER 13, 2023

This tailoring of interactions enhances customer satisfaction, fostering long-term relationships and increasing brand loyalty. Failure to integrate AI into their customer service strategies might result in reduced efficiency, outdated practices, and an inability to meet evolving consumer expectations.

Customer Experience 69

Customer Experience Innovation Government Chatbots 69

Velaro

NOVEMBER 12, 2015

If you have an e-commerce website, or if your website offers services, information on your products, or in any way is set up to provide answers for your customers, the sheer size of customers who prefer to go online should be a key component of your customer service strategy.

Customer Service 133

Customer Service e-support Customer Service Strategies Training 133

ShepHyken

AUGUST 12, 2020

That’s a great customer service strategy—just be nice! Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com.

Customer Service Strategies 132

Customer Service Strategies Customer Service Training Customer Service Strategy 132

Bill Quiseng

DECEMBER 13, 2021

What Are Some Customer Service Strategies I Can Implement Today? Not sure where to start to improve your customer service quality? Try some of these strategies below to guide your business. If you’re ready to rebuild your customer service strategy for the better, start with writing a mission statement.

Customer Retention 173

Customer Retention Customer Service B2C Customer Service Strategies 173

ShepHyken

JULY 28, 2021

One of the big concepts we teach in our customer service training programs is the concept of Always. This is the backbone of creating customer amazement. For example, your customers might say: “They are always so helpful.”. Beyond understanding, it takes training – and not just one time.

Customer Service Training 161

Customer Service Training Training Meeting Customer Service 161

ShepHyken

SEPTEMBER 26, 2023

Instead, I want to emphasize the last part of my response to the question: sometimes, customer service agents – and other employees – have different answers to the same questions. The problem is a training issue. Create a database of customer questions and answers and train employees to use it.

Customer Service 134

Customer Service Social Media Customer Service Training Training 134

ShepHyken

APRIL 9, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service Training 139

Customer Service Training Customers Customer Service Study 139

TechSee

APRIL 4, 2023

Of course, you want to treat your customers with the proper respect, patience, and dare I say “love” that you would show to someone very close to you. Fifty years ago, this might have been an acceptable customer service strategy to use with your clients. Homebuilders lack the time to fully train newer service technicians.

Industry 109

Industry Customer Service Customer Care Customer Service Strategies 109

ShepHyken

NOVEMBER 9, 2023

By showing support for your team members and trust in them, you can cultivate a happy and well-balanced team. Team Training If you brought home a puppy and got mad at it every time it peed inside, never praising it for doing the right thing or showing it where it should pee, that would be madness. Your team is not that different.

Customer Service 55

Customer Service Management Exercises Leadership 55

ShepHyken

OCTOBER 26, 2022

That is why hiring the right people and properly training them is so important. . Let’s talk about training for a moment. I’ve had debates with clients about training seasonal employees, part-timers, and employees they know will leave within a year. My position is that everyone must be trained.

Training 116

Training Customer Service Training Culture Brands 116

TechSee

OCTOBER 9, 2018

This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. Utilize robust self-service tools such as FAQs, AI-powered knowledge bases and virtual technicians to help them find answers by themselves quickly.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

ShepHyken

AUGUST 16, 2023

Whoever is in charge of training must give the employee the skills needed to do the job. And whoever oversees scheduling must make sure the restaurant is appropriately staffed.  Of course, there is more than just hiring, training, and staffing, but the point is not to be so quick to blame the employee for a bad customer experience.

Customer Service Training 118

Customer Service Training Training Leadership Course 118

ShepHyken

NOVEMBER 28, 2023

This rep had been trained and was an expert. It was easy for him, but not for someone like me who wasn’t as familiar with the technology – and hadn’t been trained like him. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. We must keep that in mind.

Advertising 84

Advertising Software Customer Service Training Training 84

ShepHyken

MARCH 12, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Advertising 148

Advertising Customer Service Training Interaction Customer Experience 148

ShepHyken

MAY 10, 2023

One of the concepts I cover in my customer service keynote speech is the idea of the “line in the sand.” Many companies train their employees in what they can’t do for customers. While it’s essential for employees to be trained on what they shouldn’t do, it may be more important to train them on what they can do.

How To 64

How To Policies Customer Service Training Training 64