Release Announcement: SAP Customer Data Cloud Implementation Training

[KatJankovic]

On behalf of the SAP CRM & CX Product Learning CoE team, I am pleased to announce the official release of the updated SAP Customer Data Cloud Implementation Training

C4H620 – SAP Customer Data Cloud Implementation Training | SAP Training

 

Target Audience 

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      • Business End Users
      
      
      • Technical Consultants
      
      
      • Functional Consultants
      
      
      • Solution Architects
      
      
      
      
    
    
    
    
  
  
  
  

 

Course Description

This course illustrates the main concepts and functionalities of SAP Customer Data Cloud. You will gain an in-depth understanding of the implementation of the key business scenarios of the SAP Customer Data Cloud solution. In addition, you will discover the B2B capabilities of SAP Customer Data Cloud. Through live demos and hands-on exercises, you will learn the configuration options in SAP Customer Data Cloud and development using Customer Data Cloud APIs and SDKs. Hands-on activities include customizing Data Schema, including implementing Customer Identity using Screen-sets and Web SDK, implementing Customer Consent, working with Customer Data Cloud API, and implementing single sign-on. The hands-on activities for B2B CIAM include activating Organization Management, customizing Organization and Member Schema, creating Assets, Actions, Applications and Policies, setting up Authorization, and implementing Organization Management.

Course Highlights

• Aligning SAP Customer Data Cloud Regulations and the CX Portfolio


• Connecting SAP Customer Data Cloud with Regulation Needs


• Connecting SAP Customer Data Cloud with the SAP Customer Experience Solutions


• Configuring and Administering a Console Site
  
  
  
  • Configuring a Console Site
  
  
  • Hands-on exercise
  
  
  
  


• Configuring Accounts Schema
  
  
  
  • Determining which data store to use
  
  
  • Recognizing the Account structure
  
  
  • Viewing and Editing Schema Fields
  
  
  • Designing Group Models
  
  
  • Configuring and Designing Data Store Schema
  
  
  • Hands-on exercise
  
  
  
  


• Managing Customer Identity
  
  
  
  • Discovering Customer Identity
  
  
  • Creating a Lite Registration
  
  
  • Hands-on exercise
  
  
  • Creating Full Registration Accounts
  
  
  • Hands-on Exercises
  
  
  • Managing Screenset and Workflows
  
  
  • Discovering Authentication Security Options
  
  
  • Developing and Debugging Applications
  
  
  • Reacting to identity events in real time
  
  
  • Hands-on exercise
  
  
  
  


• Using REST APIs to deliver Identity flows
  
  
  
  • Utilizing REST APIs
  
  
  • Hands-on exercise
  
  
  
  


• Exploring Authentication Methods
  
  
  
  • Utilizing Social Login to Register and Login
  
  
  • Implementing the Phone Number Login Authentication Option
  
  
  • Implementing Email One-Time-Passcode and Magic Link Login
  
  
  • Applying RBA rules in the Console
  
  
  • Hands-on exercise
  
  
  
  


• Exploring Advanced Authentication Methods
  
  
  
  • Certificate Provisioning Configuration
  
  
  • Exploring the Push Authentication Option
  
  
  • Exploring FIDO Authentication
  
  
  • Setting up Site Groups and Single Sign On SSO
  
  
  • Exploring Global Access
  
  
  
  


• Managing Customer Consent
  
  
  
  • Discover Customer Consent Regulations
  
  
  • Managing the SAP Customer Consent Regulations
  
  
  • Discover SAP Customer Consent Version Control
  
  
  • Managing Consent Interactions Using the Consent Vault
  
  
  • Configuring the Self-Service Preference Center
  
  
  • Hands-on exercises
  
  
  
  


• Using Extensibility Solutions
  
  
  
  • Configuring Webhooks
  
  
  • Configuring Extensions
  
  
  • Defining JavaScript Parameters
  
  
  • Hands-on exercises
  
  
  
  


• Managing Identity Exchange
  
  
  
  • Discovering the SAP Customer Profile
  
  
  • Utilizing GConnectors
  
  
  • Configuring Dataflows and Components
  
  
  • Ensuring Compliance Using Dataflows
  
  
  • Hands on exercises
  
  
  
  


• Managing Federation
  
  
  
  • Defining Federation
  
  
  • Configuring SAML
  
  
  • Configuring OpenID Connect (OIDC)
  
  
  • Utilizing JSON Web token (JWT)
  
  
  • Hands- on exercises
  
  
  
  


• Integrating Mobile Apps
  
  
  
  • Exploring Mobile SDK Development Options
  
  
  • Implementing Android SDK
  
  
  • Implementing iOS SDK
  
  
  • Configuring Mobile Session Management
  
  
  
  


• Implementing SAP Customer Data Cloud B2B
  
  
  
  • Exploring the B2B Capabilities
  
  
  • Configuring B2B Org Setup
  
  
  • Hands-on exercise
  
  
  • Configuring authorization setup
  
  
  • Hands-on exercise
  
  
  • Implementing Org Management
  
  
  • Hands-on exercise
  
  
  
  

 

 Bookings

Visit the training shop to read the full description of both the course and certification and book your training.

 

Additional Updates – Enablement Videos

New SAP Customer Data Cloud  videos are regularly added on

https://microlearning.opensap.com/category/SAP+Customer+Data+Cloud/173267231

You can look at the release notes for the latest product updates.

If you have any questions related to SAP Customer Data Cloud, check here for questions asked by other community members or to ask new questions.

If you have any feedback or suggestions, please feel free to add a comment.