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The Benefits of Having Human Customer Service Representatives in the Shipping Industry

CSM Magazine

Although digital customer service solutions can be quick and efficient, they often offer generic and automated responses that are not personalised to individual customers. Enhanced efficiency The advancement of technology has provided businesses with quick and efficient solutions to communicate with their customers.

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Free Soft Skills Training: Best Practices: Customer Service Representatives

Myra Golden

I’m so excited to kick off Customer Service Week with a free soft skills training course! I’ve partnered with Genesys to position Customer Service Representatives to deliver the best possible customer experience and redirect interactions with challenging customers.

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How to Write Customer Service Representative Job Description [18 Descriptions & Titles]

ProProfs Chat

What is a Customer Service Job? What Are the Basic Customer Service Job Responsibilities? What is the Customer Service Job Description? How to Write the Customer Service Representative Job Description? What Are the Different Customer Service Job Descriptions You Can Post?

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The Advantages and Disadvantages of Live Chat Support

Comm100

It allows businesses to address customer queries, concerns, and issues instantly. This immediacy can significantly enhance customer satisfaction and help in resolving problems quickly. This efficiency can lead to lower operational costs and quicker response times for customers.

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7th Annual CX Report by The Northridge Group Uncovers Priority Training Focus

New research reveals 92% of business leaders would like to provide additional training to their customer service representatives. Soft skills training stands out as a priority area of investment and/or improvement. JUST RELEASED!

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A knowledgeable, well-trained, professional customer service representative is worth their weight in CX gold!

Innovative CX

For four decades, I’ve been trying to improve the customer experience for organizations in a variety of industries and diverse geographic locations. Having a knowledgeable, well-trained professional customer service representative (CSR) is table stakes for any business, be it B2B, B2C or B2B2C.

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6 Habits of Highly Successful Customer Service Representatives

CSM Magazine

But what separates a good customer service representative from a highly successful one? You can always do something to help, even if that something is just passing the customer over to a more suitable team member to help them with their problem. Treat training workshops as mastermind sessions. Practice Patience.