InMoment XI

JANUARY 10, 2024

Why Reputation Management is Important for Senior Care More than 90% of families heavily rely on online reviews when deciding on senior living communities, a significant increase from the 82% recorded in 2020. Guiding a loved one through the customer journey of senior living is an intimately personal and emotional endeavor.

Strategy 260

Strategy Management Social Media Feedback 260

Lumoa

FEBRUARY 7, 2023

Voice of the Customer (VoC) is a research technique aimed at gaining a thorough understanding of the customers’ perceptions, experiences, and emotions toward a business. By utilizing VoC, businesses can gain valuable insights into how their customers truly feel about their products, services, and overall brand image.

Analysis 423

Analysis Data How To Customer Centricity 423

Lumoa

JANUARY 24, 2024

Whatever shape the feedback takes, it contains valuable information that can be used to improve your business’ performance. That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. Have you ever traveled to a country where you didn’t speak the language?

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

BirdEye

JANUARY 25, 2024

Reviews are the modern-day word of mouth. They build trust and help businesses understand what they’re doing right and where there’s room for improvement. Reviews can also be repurposed for various channels and become one of your best marketing tools. That’s why automated review sharing is a total game changer.

Social Media 110

Social Media Brands How To Multi-Channel 110

BirdEye

NOVEMBER 15, 2023

We’ve all heard it before: word-of-mouth can make or break a business. Online reviews have the power to transform customer perceptions on a massive scale. The challenge is that reviews don’t just magically appear. And the first step is to decide which platforms you’ll focus on. Let’s dive in.

Retail 110

Retail Brands Consumers Case Study 110

InMoment XI

JULY 13, 2022

One user engagement strategy you can use to boost your customer retention is to make use of the Net Promoter Score (NPS) system. Simple to understand, this powerful metric can give you a wealth of information that you can use to improve your brand. What Is Net Promoter Score? NPS is a metric designed to measure customer experience.

Net Promoter Score 491

Net Promoter Score Customer Retention Effort Score NPS 491

BirdEye

NOVEMBER 30, 2023

While online bookings are still popular, curated travel experiences are also gaining traction. With the right travel agency marketing strategy, travel agents and businesses can attract the ideal client to their business and grow rapidly. The travel industry has undergone remarkable transformation over the past few years.

Travel 109

Travel Marketing Social Media Hotels 109

BirdEye

MAY 1, 2023

Making the most of customer reviews to boost your brand awareness, sales, and earning potential is key. It’s essential to not only gather this valuable feedback but also understand how to harness its power. Customer reviews are genuine, user-generated evaluations of products, services, or experiences provided by a business.

Examples 97

Examples Social Media Video Feedback 97

BirdEye

NOVEMBER 8, 2023

If you want to gain more customers, you need to improve the quality of reviews you have across platforms. An essential part of such platforms are eCommerce review sites. This is where businesses are appraised, critiqued, and advocated for by customers. No new reviews on your new eCommerce site?

Ecommerce 58

Ecommerce Travel Hotels Social Media 58

BirdEye

JULY 6, 2023

Customers evaluate businesses across many channels before they make a decision. Most of these evaluations happen on the basis of existing customer reviews. Review aggregator sites are the most popular channels for your potential customers to read those reviews from your existing clientele.

Social Media 98

Social Media Software Feedback Consumers 98

BirdEye

FEBRUARY 13, 2024

With nearly 50% of people being unclear about the benefits of chiropractic care, the importance of chiropractor marketing cannot be overstated. A recent Birdeye study highlights that almost half of consumers search for healthcare providers online, revealing a crucial opportunity. Table of contents Why do chiropractors need marketing?

Marketing 58

Marketing Social Media How To Healthcare 58

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. These platforms can transform how you connect with clients and improve your real estate reputation management.

Social Media 58

Social Media Tips Sales Advertising 58

BirdEye

OCTOBER 16, 2023

Arden could not have imagined the challenges of managing a business’s online reputation. In fact, your business’s local search engine optimization (SEO) reputation signals search engines about your brand. 81% of consumers search online before physically going into a store. How do you do SEO reputation management?

Strategy 109

Strategy Management Brands Video 109

ReviewTrackers

MAY 18, 2023

Beyond monitoring and responding to reviews, marketers are developing various strategies in order to get more reviews. As much as 88 percent of consumers trust online reviews as much as personal recommendations. Customers don’t really trust businesses with lower than 4-star ratings. New reviews matter.

Brands 123

Brands Multi-Channel Case Study Automotive 123

BirdEye

MAY 4, 2023

There are some listing and review sites out there that can have a significant impact on your business. And if you’re in the home improvement sector, Houzz reviews should definitely be on your priority list. Tips to get more Houzz reviews Is Houzz a legit service? Table of contents What is Houzz?

Tips 96

Tips Social Media Resources Feedback 96

BirdEye

NOVEMBER 20, 2023

For businesses today, referral marketing is revolutionizing growth. This strategy transforms satisfied customers into brand champions who actively refer new business. This strategy transforms satisfied customers into brand champions who actively refer new business. Let’s dive in. Table of contents What is referral marketing?

Software 63

Software Marketing Multi-Channel e-support 63

Magellan Solutions

AUGUST 4, 2023

Artificial intelligence (AI) has become a powerful force for change. AI enables users to make well-informed decisions and do jobs faster. Using these online collaboration tools will enhance productivity and the management system. Virtual assistants can offer pertinent information and ideas by learning about user preferences.

Tools 98

Tools Analysis Meeting Knowledge Base 98

BirdEye

OCTOBER 19, 2023

With viral TikTok videos and review sites shaping diner decisions, relying solely on traditional marketing tactics like flyers won’t cut it anymore. Build a user-friendly website 2. Update Google Business Profile for increased visibility 6. Manage your reviews to build social proof 7. Here are those: 1.

Marketing 63

Marketing Strategy Social Media Multi-Channel 63

BirdEye

AUGUST 7, 2023

But now, most customers start their search online. Below, we delve deeper into 13 auto repair marketing strategies to boost your business. Why is marketing for the auto repair business important? Turn Your Best Reviews into Powerful Posts with Birdeye’s Easy-to-use Templates. Watch the Free Demo Now.

Strategy 52

Strategy Sales Marketing Social Media 52

BirdEye

SEPTEMBER 11, 2023

And the reality is your online reputation matters more than ever. Imagine you launch a new product, and a negative review gains traction within hours. You may have gained seven positive reviews, but that one bad review caused a dent in your brand’s credibility, which you did not expect. Watch the Free Demo Now.

Management 58

Management Brand Values Resources Social Media 58

BirdEye

MAY 30, 2023

If your business isn’t actively gathering feedback, it may be time to rethink your stance. Benefits of customer feedback tools Selecting a customer feedback tool Popular customer feedback tools FAQs about customer feedback tools Gain valuable insights with a customer feedback tool What are customer feedback tools?

Tools 98

Tools Feedback Net Promoter Score Social Media 98

BirdEye

JULY 19, 2023

So, if you have a wedding business, setting up a profile on The Knot could be one of the most important decisions you ever make. Should I collect The Knot reviews? Should I collect The Knot reviews? How to leave a review on The Knot? In 1996, the couple and two of their now-business associates launched The Knot, Inc.

Feedback 95

Feedback Resources Tools Hotels 95

Thematic

DECEMBER 12, 2023

It allows businesses to understand the " why " behind customer actions, adding context to customers’ experiences. It allows businesses to understand the " why " behind customer actions, adding context to customers’ experiences. Why is Qualitative Feedback crucial for businesses?

Analysis 62

Analysis Examples Feedback Social Media 62

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. Its pricing model does not align with the budgets of smaller businesses. Additionally, new users often face a learning curve while navigating its features. Why look for AskNicely alternatives?

Analytics 52

Analytics Net Promoter Score Survey NPS 52

BirdEye

NOVEMBER 14, 2023

Online reviews can make or break your business. If you want your business to stand a chance in today’s market, you need your customers to sing your praises, both in real life and in the digital realm. According to our research : Consumers research a local business before making a purchase 68% of the time.

Financial 58

Financial Banking Social Media Comparison 58

Retently

MARCH 14, 2023

In today’s fast-paced business environment, customer feedback has become an invaluable resource for brands striving to stay ahead of the curve. Product reviews and Net Promoter Score (NPS) surveys are commonly used to measure customer experience and collect zero-party data. So, let’s get started.

NPS 143

NPS Comparison Survey Net Promoter Score 143

BirdEye

AUGUST 15, 2022

93% of customers find local businesses online. So it’s not just important that your business take advantage of online marketing strategies — it’s imperative. Table of contents What is local online marketing? Why is local online marketing important? Claim your business listings 3.

Tips 98

Tips Marketing Social Media Competitive Advantage 98

SurveySparrow

FEBRUARY 18, 2024

The team and I spent a whole day finding the best alternatives to this customer feedback platform. The platform has a simple and user-friendly interface that does not require a coder’s brain to operate. Plus, users on G2 praise their dashboard and easy-to-access reports. What is Customer Thermometer ?

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. That’s why, users have started seeking alternatives. It’s not always guaranteed that a tool will grow with your business. But every tool has its limitations. Let’s get started.

Multi-Channel 52

Multi-Channel Analysis Survey Analytics 52

BirdEye

OCTOBER 12, 2023

Online reviews heavily influence a consumer’s decision to buy from your business. Positive reviews are great for sales. And they bolster your online reputation management efforts. This blog has the 7 strategies for managing negative customer reviews. Table of contents What is a negative customer review?

Feedback 58

Feedback Consumers Customers User Experience 58

BirdEye

JULY 24, 2023

Barclays has shown that 85% of small and medium-sized businesses say online customer feedback has benefited them. All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities. All businesses receive feedback from their customers in the form of messages.

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

Magellan Solutions

AUGUST 23, 2023

AI has transformed marketing strategies and is a powerful tool. AI-powered predictive analytics and natural language generation have taken marketing strategies to a new level. The close connection between AI and marketing drives the success of businesses. It ensures the user experience is seamless.

Tools 98

Tools Marketing Social Media Advertising 98

Kustomer

JANUARY 7, 2024

Intercom has earned a respectable brand name as an AI-powered messaging and help desk system. But there’s a reason why you’re here browsing this list of the best Intercom alternatives , likely because Intercom isn’t checking off all the requirements you need in a customer engagement platform. Completely unacceptable.”

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

BirdEye

OCTOBER 26, 2023

Today, reviews have become more than just words on a screen. They are a powerful tool for businesses to gain credibility, build trust, and promote their products and services. Online reviews are a goldmine of insights. She started using it for online reputation management in multifamily housing.

Brands 115

Brands Multi-Channel Consulting Report 115

Magellan Solutions

FEBRUARY 20, 2024

It’s more than just a strategy; it’s a make-or-break mission for businesses aiming to thrive in the digital era. Scalability and Flexibility Outsourcing helps businesses adjust their chat support operations to match the demand. Cost Savings Deloitte reports that 70% of businesses outsource to cut costs. Did you know?

Company 52

Company Chatbots Customer Satisfaction Abandon Rate 52

SurveySensum

SEPTEMBER 14, 2023

Have you ever wondered how you can enhance user onboarding and improve your product not just to meet customers’ expectations but to exceed them? These smart pop-up surveys engage with the users while they’re actively using your app or website, seeking their feedback or ratings – leading to high response rates. 5) Doorbell.io

Tools 52

Tools Feedback Multi-Channel Social Media 52

BirdEye

JUNE 13, 2023

This not only saves businesses and marketers valuable time but also improves overall efficiency. The collaboration has already helped thousands of local brands and businesses improve their online presence and customer engagement. We get a lot of questions about Birdeye’s partnership with Google.

Customer Experience 52

Customer Experience Feedback Chatbots Survey 52