Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. The demand for AI video editing tools has dramatically increased. Content creators work to produce top-notch videos that engage their consumers.

Video 98

Video Tools Social Media e-support 98

Team Support

MAY 1, 2020

Living in a world where remote work is now common, more companies are leveraging video technology than ever before to keep in touch internally and with customers. Be it company-wide staff meeting or leadership calls, video has become an important part of how we work. What’s the next step internally?

Video 71

Video Technology Groups Leadership 71

NobelBiz

FEBRUARY 17, 2022

First, the importance of embracing technology for an ever-changing compliance landscape is now greater than ever. The post VIDEO: Embracing technology and assisting the ARM industry on all levels appeared first on NobelBiz®. What makes Applied Innovation’s solutions unique in the ARM space?

Video 52

Video Technology Industry 52

CSM Magazine

JANUARY 17, 2024

Streaming and on-demand video have been a huge boom over the past few years. There’s a huge amount of audio and video available everywhere now that’s captivating people worldwide. These audio and video translation services are doing their job and completely changing the way we talk across cultures. Interviews.

Video 52

Video Culture Connections Technology 52

TechSee

MARCH 17, 2021

In fact, a January 2021 survey by TechSee, a technology provider to some of the world’s biggest telecoms, found that 65 percent of consumers would rather avoid technician visits unless absolutely necessary. Most recently, Verizon and Vodafone have started experimenting with the technology. Augmented Reality. Computer Vision.

Technology 109

Technology Self Service Wireless Competitive Advantage 109

AWS Machine Learning

OCTOBER 6, 2022

Synamedia is a leading video technology provider addressing the needs for premium video service providers and direct-to-consumer (D2C) with a comprehensive solution portfolio. Synamedia partnered with AWS to use artificial intelligence (AI) to develop enhanced video search capabilities for long-form video.

Video 67

Video Innovation Analysis Advertising 67

NICE inContact

JANUARY 10, 2020

In this video, the next in our series on Transforming Customer Experiences, Glen Remy, Sr. Product Marketing Manager, discusses call center agent costs and how technology can be used to manage and mitigate these costs.

Call Center 156

Call Center Technology Video Management 156

CSM Magazine

JANUARY 17, 2024

Whether yours is a relatively large business or a multinational corporation, you fully understand the impact of video marketing. In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. This is a facility that will be available across your entire organization What Is An Enterprise Video Platform?

Video 52

Video Communication Training Social Media 52

TechSee

FEBRUARY 14, 2022

The next generation of wireless technology – 5G – promises to impact our lives by delivering a network that is 100 times faster than smartphone cellular connections and ten times faster than the speediest home broadband service. Visual engagement technology has been proven to assist field technicians across a number of use cases.

Technology 109

Technology Self Service Wireless Telecommunications 109

Maru Group

AUGUST 18, 2022

By Maru Entertainment & Technology | August 18, 2022. One area of entertainment which will be particularly nervous about this possibility is subscription video. Prime Video is also high, but given it is typically bundled with the wider Prime membership, this suggests that subscribers would reassess that too.

Video 78

Video Entertainment Advertising Study 78

Beyond Philosophy

OCTOBER 13, 2022

Why Video is the Untapped Jewel to Greatly Enhance Your Customers’ Experience. Jóhann Hannesson , Lead Product Manager and the head of Web Development at Streem , says that video could be the missing link between your customer and the expert in the contact center. Video can be the untapped jewel of your experience design.

Video 89

Video Contact Center Customer Experience Net Promoter Score 89

AWS Machine Learning

FEBRUARY 20, 2024

We defined the DER as follows: Total is the length of the ground truth video. Video Type DER Correct Miss Error False Alarm Drama 0.738 44.80% 21.80% 33.30% 18.70% Documentary 1.29 The conventional process often involves multiple passes through the video and additional quality control steps to minimize errors.

Technology 98

Technology Video Entertainment System 98

Storyminers

MAY 27, 2020

A combination of technologies (they say, the same ones used in self driving cars) are used to notice what you pick up and what you put in your cart or back. Here’s the video: Seems amazing, doesn’t it? Companies that haven’t introduced new shopping technologies or a self-driving car can amaze their customers and shareholders too.

Retail 147

Retail Technology Video Tools 147

NobelBiz

APRIL 23, 2024

Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. This evolution reflects broader trends in consumer behavior, regulatory environments, and technological advancements.

Omni-Channel 52

Omni-Channel Contact Center Customer Centricity Technology 52

TechSee

MARCH 1, 2021

And like most things today, the best way to achieve this is through technology. Having the right tools and technologies in place allows sales and service teams to share knowledge in real-time, communicate effectively for the good of the customer, and generate a greater amount of revenue. Visual assistance.

Sales 124

Sales Technology Customer Service Chatbots 124

TechSee

APRIL 22, 2024

While new technologies offer incredible promise, customer adoption is a very real challenge. One common misstep in deploying new CX technologies is requiring customers to download apps or go through similar technical hurdles. They say that images (and videos) are worth a thousand words. Already have a mobile app?

Innovation 109

Innovation How To Sports Video 109

Eptica

JANUARY 29, 2021

Date: Friday, January 29, 2021 Author: Pauline Ashenden - Demand Generation Manager How to pick the right contact centre technology for your business. Author: Pauline Ashenden - Demand Generation Manager Successfully delivering high-quality customer service starts with having the right technology infrastructure in place.

Technology 127

Technology How To Video Customer Service 127

TechSee

NOVEMBER 20, 2018

Solution: Two New Technology Trends. Remote visual resolution through live streaming video and augmented reality. Utilizing both advanced data analytics and innovative AR remote assistance technology yields a highly efficient solution for customer service operations that directly reduces the need for truck rolls.

Innovation 153

Innovation Technology Self Service Call Center 153

CSM Magazine

DECEMBER 14, 2022

Customer Services Team Manager, Viki is pictured video calling a customer using the new technology. A social housing provider is celebrating the successful integration of new technology that enables them to interact with customers via live video chat.

Video 52

Video Groups Technology Report 52

NobelBiz

FEBRUARY 7, 2023

There was an impact of technology disruptions, particularly the internet, smartphones, cloud, and AI, on the way businesses operate. The post VIDEO: The New Era of Customer Experience appeared first on NobelBiz®. Christian and Brad talk about the influence of COVID-19 in this landscape and how it accelerated these.

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Video Customer Experience Customers Technology 52

CSM Magazine

JANUARY 10, 2023

For betting sites, customer experience technology is becoming a key factor in the success of their business. Explore this article to discover how these technologies are transforming online gambling into something more immersive than ever before. Personalized systems. Cyber-security software. Promote responsible gambling.

Technology 52

Technology Customer Experience Video Analytics 52

Grupo Noa

FEBRUARY 1, 2021

Live video interpretation somehow always depends on the technology and technology trends in each year that comes. As a call center offering the services of live video interpretation, audio and video interpretation in general, Grupo Noa International is constantly adapting the evolving trends in this sphere of interpretation. .

Video 52

Video Call Center Conference Trends 52

Grupo Noa

FEBRUARY 1, 2021

Live video interpretation somehow always depends on the technology and technology trends in each year that comes. As a call center offering the services of live video interpretation, audio and video interpretation in general, Grupo Noa International is constantly adapting the evolving trends in this sphere of interpretation. .

Video 52

Video Call Center Conference Trends 52

Forrester's Customer Insights

JANUARY 31, 2019

In our new Forrester Tech Tide™ on video technologies for customer and employee experience, we took a look at 18 technologies that support video initiatives. Read the report to find out more about those technologies, and listen to the podcast below for a quick summary.

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Video Technology Employee Experience Report 46

Uplight

OCTOBER 5, 2021

For most of us, creating new innovative technology that will get us closer to decarbonization to enable a more sustainable future for all is a driving force. And energy efficiency is a key component of Uplight’s technology–helping utility customers save money and energy.

Video 64

Video Innovation Technology Customers 64

NobelBiz

FEBRUARY 17, 2022

Training and new technology have opened new ways of communication and empathy, reframing the view and the Collection industry's bad rap. Leveraging technology and self-service will revolutionize customers' perceptions for a greater future. The post VIDEO: Debt Collections: Changing Perceptions appeared first on NobelBiz®.

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Video Self Service Training Technology 52

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. How knowledge transfer and culture can benefit from communication technology. How to introduce inexperienced staff to new technologies. “It’s

Communication 93

Communication Technology Employee Engagement Culture 93

Kerry Bodine

NOVEMBER 22, 2017

The video of presentation will be posted online sometime in the next few months, but I didn’t want to wait that long to share my thoughts. By the end, I saw four major areas in which the discipline of service design needs to focus in order to be able to scale: technology, ubiquity, coaching, and delivery.

Technology 120

Technology Conference How To Trends 120

Experience Investigators by 360Connext

MARCH 26, 2024

Unlock the future of customer experience as I, Jeannie Walters, team up with Greg Kihlström from the Agile brand to dissect the fascinating blend of strategy and technology that’s shaping how we interact with businesses today. Venture further into the realm of engagement with us as we spotlight the trend of shoppable video content.

Banking 178

Banking Advertising ROI B2B 178

NobelBiz

NOVEMBER 9, 2022

More and more vendors from technology companies are starting to educate on the process: this is what customer experience looks like, redefining what employee experience looks like, starting to have a more consultative approach and education approach because all the technologies.

Video 52

Video Industry Consulting Employee Experience 52

NobelBiz

OCTOBER 25, 2022

Juanita brings the facts to table and it seems like when it comes to women and even minority groups involved in technology , the truth is that they're underrepresented, with less than 38% in technology and 15% in the C-suite. And on the other side, the company, the technology with it's product and services.

Video 52

Video Groups Technology Company 52

Eptica

DECEMBER 11, 2020

Date: Friday, December 11, 2020 Author: Pauline Ashenden - Demand Generation Manager The benefits of bringing video into the contact centre. Author: Pauline Ashenden - Demand Generation Manager Thanks to the pandemic and the spread of technology, video has become a much larger part of how we all communicate.

Video 66

Video Trends Communication Consumers 66

TechSee

NOVEMBER 11, 2019

Smart Home technology is expected to become a $151.4 Online troubleshooting wizards and how-to videos are both useful resources but they lack the interactive dimension that is at the core of effective self-service delivery. Leading manufacturers are already making use of this technology. billion market by 2024.

Self Service 138

Self Service Technology Wireless eBook 138

NobelBiz

OCTOBER 26, 2022

The understanding of technology has become a little clearer but also the urgency of transforming has become much more important, and the urgency drives the intent. The post VIDEO: Breaking down silos with secure cloud strategies appeared first on NobelBiz®.

Video 52

Video Strategy Technology 52

Eptica

MARCH 20, 2020

Date: Friday, March 20, 2020 Author: Pauline Ashenden - Marketing Manager The importance of video connectivity in today’s crisis. How can businesses support them effectively using technology, especially video connectivity? How can businesses support them effectively using technology, especially video connectivity?

Video 72

Video Connections Self Service Culture 72

Forrester's Customer Insights

NOVEMBER 6, 2018

Our Forrester Tech Tide™ aims to help companies make investments in video technologies for customer and employee experiences. We’re currently fielding a survey for vendors, end users, and experts who use video technologies. We’ve kicked off some new research, and we need your help.

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Video Technology Survey Employee Experience 43