Innovative CX

APRIL 1, 2024

We’re in love with technology until it fails us. New technologies like AI and CHATGPT combined with established ones like, CRM, IVR, WFM, CHAT, and TEXT among many others, help manage contact centers and create better customer experiences. At least, that’s what we hope technology will do for us and our customers.

Technology 52

Technology Contact Center Strategy System 52

Comm100

MARCH 7, 2023

It all begins with understanding what students want during the pre-enrolment process – and Comm100’s latest survey reveals all. Surveying current higher education students in North America, we asked students how they want to be engaged and supported during the pre-enrolment phase. How do they feel about personalization?

Survey 168

Survey Chatbots Wait Times Report 168

C3Centricity

MAY 25, 2020

Do you believe that using technology to understand customers is the only way today? In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! The latest technology is not going to make up for your lack of thinking! Were you surprised to read the title of this post?

Technology 194

Technology Analysis Data Consumers 194

QuestionPro Audience

JULY 11, 2017

They certainly work in market research, specifically when it comes to designing online survey questionnaires. Without a heavenly questionnaire, a survey will plunge into the deepest recesses of hell. As some of our own research has shown, respondent fatigue sets in after 20 minutes of a survey. Click To Tweet.

Survey 344

Survey Study Data Culture 344

InMoment XI

APRIL 5, 2024

Creating and executing the perfect survey that avoids obtaining misleading feedback can be tricky business. Response bias is our human tendency to self-report inaccurate (or even false) answers to survey questions. Response bias can occur to varying degrees in almost any survey or study involving human participants.

Feedback 260

Feedback How To Survey Exercises 260

Comm100

APRIL 21, 2022

With this in mind, it becomes crucial to keep an eye on the latest credit union technology trends that will help them to improve credit union member engagement and experience. This blog will look at the top 4 credit union technology trends in 2022 and how each can help to satisfy the needs of current members, as well as future ones.

Trends 139

Trends Technology Chatbots Financial 139

TechSee

MAY 19, 2021

COVID-19 has resulted in a further increase in demand for service, with a January 2021 survey indicating that 65% of U.S. New Technologies to Improve Customer Service. Let’s take a look at some of the hottest new technologies that are improving customer service this year. consumers required assistance during the pandemic.

Technology 159

Technology Self Service Customer Service Competitive Advantage 159

Clarivate

APRIL 3, 2024

The impact of AI A recent Clarivate global survey of IP and R&D professionals revealed that 43% reported AI is not currently used in their practice, with 64% expecting minimal change to their role due to AI and 49% citing the lack of AI regulation as a concern. Use technology and data in new and productive ways. Embrace change.

Technology 59

Technology Strategy Analytics Government 59

QuestionPro Audience

DECEMBER 17, 2017

Surveys are sent out to the customer database or to an online survey panel to get most trustworthy outcomes. An online survey panel is nothing but a centralized database of respondents who have agreed to provide their feedback regarding their products, services or business process etc. What are Online Survey Panels?

Survey 230

Survey B2C B2B Roadmap 230

Retently

MAY 2, 2023

Yet, if you’re looking for a quick and reliable source of relevant information, surveys remain the go-to choice for successful businesses looking to improve customer experience. The most widely used surveys to assess customer satisfaction levels are NPS , CSAT , and CES. What is NPS, CSAT, and CES?

Customer Journeys 146

Customer Journeys Survey Effort Score NPS 146

InMoment XI

MARCH 18, 2024

Moving Beyond Surveys: Making Sense of Unstructured Data Embracing the capabilities of AI, breaking free from survey-only methodologies, and integrating data on different levels empowers organisations to see the bigger picture, make sense of unstructured data, and predict the future of customer interactions.

Multi-Channel 260

Multi-Channel Analysis Social Media Survey 260

QuestionPro Audience

SEPTEMBER 29, 2017

Back in the 1990’s, virtually every household had a landline, and people would answer the phone and talk to survey research callers. We found that 92% of adults have a cell-phone, which is theoretically a great penetration for cell-phone surveys. But, when talking about landline surveys, there is a clear pattern to the data.

Survey 246

Survey Wireless System Connections 246

BlueOcean

AUGUST 9, 2021

The adoption rate of new and evolving technologies accelerated at unseen speeds—resulting in 10 years’ worth of change within a mere 10 months. Contact center technologies are certainly in the mix of acceleration. The most recent publication from Ryan Strategic Advisory surveyed contact center leaders about the state of the industry.

Contact Center 156

Contact Center Technology Self Service Analytics 156

TechSee

MARCH 17, 2021

In fact, a January 2021 survey by TechSee, a technology provider to some of the world’s biggest telecoms, found that 65 percent of consumers would rather avoid technician visits unless absolutely necessary. Most recently, Verizon and Vodafone have started experimenting with the technology. Augmented Reality.

Technology 109

Technology Self Service Wireless Competitive Advantage 109

SurveySparrow

JANUARY 23, 2024

Have you ever wondered about what student surveys do? You need to ask the right student survey questions! We’ll also chat about its importance, the different types of surveys, how to create one, and a few tips and strategies to help you while you’re at it! Let’s start with… What is a Student Survey?

Survey 52

Survey Course Tips Feedback 52

Bob Hayes

MAY 5, 2021

Results from one of those polls revealed that 58% of data pros reported that they prefer a hybrid approach (on premises and cloud) for their tools and technologies. Currently, I am conducting a large-scale survey of data professionals by asking them a set of questions about their work in data science and machine learning.

Tools 141

Tools Technology Data Survey 141

West Monroe

OCTOBER 19, 2023

To support their digital aspirations, manufacturers expect to increase technology investment relative to current levels. In research for the Manufacturing in 2030 Project , 91% of organizations said they expect to increase spending on technology—29% expect increases to be “significant.”

ROI 52

ROI Technology Strategy Return on Investment 52

TechSee

FEBRUARY 14, 2022

The next generation of wireless technology – 5G – promises to impact our lives by delivering a network that is 100 times faster than smartphone cellular connections and ten times faster than the speediest home broadband service. Visual engagement technology has been proven to assist field technicians across a number of use cases.

Technology 109

Technology Self Service Wireless Telecommunications 109

Heart of the Customer

MARCH 17, 2023

From my conversations with B2B leaders, it became apparent that they were grappling with a fundamental question: How do you collect enough customer data when only a fraction of your customers respond to your surveys? Even the most significant manufacturing companies lamented […] The post No B2B Survey Responses? No Problem.

B2B 88

B2B Survey Data Customer Experience 88

Zonka Feedback

JULY 14, 2023

AI Surveys leverage Artificial Intelligence to streamline the survey creation, collection, and analysis. Here is an introduction to AI Surveys and how you can use them. Surveys have long served businesses in gathering useful insights and feedback from their customers.

Survey 52

Survey Tips Analysis Feedback 52

SurveyGizmo

APRIL 12, 2022

Initially, this annual survey used a number 2 pencil and a Scantron form stitched into the magazine. Over the years, this sizeable annual survey evolved into 12 to 16 surveys which were built by an outside research firm according to the PCMag editors’ specifications. It was getting costly to run more surveys.

Survey 98

Survey Comparison Feedback Analysis 98

SurveySparrow

JANUARY 29, 2024

Can you use AI for surveys, you ask? In fact, asking the right survey questions can streamline data analysis. Well, you needn’t imagine much because AI surveys are the new big thing in the market! This blog will focus on four types of AI survey questions that will help you get precise customer data.

Survey 52

Survey Data Analysis Trends 52

2020 Research

JANUARY 24, 2024

In this Article The Power of QualLink Get the Full Picture with External Survey Link Understanding the “Why” and the “What” When to Utilize QualLink and External Survey Link Hybrid Research, Simplified In today’s rapidly evolving business landscape, understanding consumer preferences and motivations is essential for success.

Survey 59

Survey Connections Consumers Video 59

SurveySparrow

JULY 24, 2023

It’s time to harness the power of customer experience technology, enhance customer experience and embrace the customer experience digital transformation. Get ready; we’re about to revolutionize the world of CX technology. What is Customer Experience Technology? Advanced technologies are their best friends in this journey.

Omni-Channel 52

Omni-Channel Technology Customer Experience Customer Journeys 52

Forrester's Customer Insights

SEPTEMBER 12, 2023

in security): the silos between technology and security teams. Officially, it’s not — according to numerous global technology decision-makers who we survey, cybersecurity is a top priority. […] I’m thrilled to announce our latest research into a problem as old as time (or, at least, my time — 25 years! —

Technology 59

Technology Survey Trends Strategy 59

Heart of the Customer

MARCH 17, 2023

From my conversations with B2B leaders, it became apparent that they were grappling with a fundamental question: How do you collect enough customer data when you only a fraction of your customers respond to your survey? Even the most significant manufacturing companies […] The post No B2B Survey Responses? No Problem.

B2B 78

B2B Survey Data Customer Experience 78

Opinionator

NOVEMBER 18, 2023

Museum Visitor Satisfaction Surveys: A Critical Insight Key Takeaways: Visitor Surveys: are essential tools for museums to understand and improve the visitor experience. Cell phone technology: has revolutionized how visitor surveys are conducted, offering real-time feedback and greater response rates.

Survey 52

Survey Feedback Tools Technology 52

CloudCherry

JULY 25, 2018

The MIT Technology Review: Getting To Iconic report is based on surveys conducted with over 550 business executives at global firms—including retail, IT, logistics, healthcare, IT, and more— in over 30 countries between May and July 2017. Optimizing technology. Likelihood to use leading-edge technology solutions.

Technology 170

Technology Brands Customer Experience Omni-Channel 170

Interactions

JUNE 29, 2023

Today that means harnessing the power CX technology and human interaction. To determine consumer sentiment about using CX technology, Interactions surveyed 1,000 consumers in the United States in March 2023 and compiled the results in a report entitled “CX and the Consumer: Pitfalls and Possibilities.”

Interaction 62

Interaction Technology Customer Service Chatbots 62

Team Support

APRIL 15, 2021

Hence, leading businesses are focused on using technology to humanize their labels and develop service models to withstand this ever-changing business environment. Marketing and Technology. Surveys show that 86 percent of customers are willing to pay more for a better customer experience. High Touch Technology.

Omni-Channel 106

Omni-Channel Technology Multi-Channel Self Service 106

TechSee

JULY 8, 2020

In fact, according to a Gartner survey, 19% of service companies already offer such contracts, and another 26% expect to do so within 12 months. Adding a visual element to these remote maintenance technologies will take the effectiveness of field service organizations to the next level, in terms of both preventative and corrective procedures.

Technology 109

Technology B2B Insurance Customer Satisfaction 109

inSided

JANUARY 21, 2021

As a result, they’ve also been painfully underserved when it comes to technology. To do so we have created a quick survey. Customer Success, traditionally, has been perhaps one of the most under-appreciated functions in a company. But things are looking up.

Customer Success 52

Customer Success Technology Survey Customers 52