solutions-technology 
TechSee
APRIL 3, 2018
Technology-based customer retention solutions provide powerful platforms and fresh approaches, and most importantly, practical frameworks and processes to successfully engage with customers at scale. Technology – key to successful customer retention strategies.
ppt solutions
MARCH 15, 2021
TULSA, OKLAHOMA, March 15, 2021 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Contact Center Consulting Solutions, announced today the promotion of Scott Prater from Vice President to Senior Vice President of Technology Solutions.
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Uniphore
FEBRUARY 15, 2019
Within the broader domain of Customer Experience (CX) technology there has perhaps been no greater technological advancement than self-service products and solutions.
Vonage
MAY 30, 2017
We’re extremely pleased to announce that ContactWorld has been voted best contact centre solution in the 2017 Call Centre Helper Awards! The Top 10 Contact Centre Technology Awards were founded to recognise the best products on the market and help contact centre managers make informed decisions about the technologies they invest in.
Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One
Discover how the combination of loyalty management and MACH technology can revolutionize your retail strategy, ensuring sustained customer success through the holiday rush, into the new year, and beyond.
CSM Magazine
AUGUST 25, 2021
Lance Rosenzweig, CEO at Support.com reveals how customer support services delivered by a global home-based workforce and supported by state of the art technology can provide customers with a better experience and easier access to human experts. Technology adoption is picking up speed. Using technology to solve the right problems.
InMoment XI
APRIL 24, 2024
At its core, a healthcare contact center is a centralized hub equipped with trained personnel and technology to manage inbound and outbound communications related to healthcare services. InMoment’s conversation analytics software offers a solution by expediting the process and delivering enhanced results.
Speaker: Ryan Bryers, SVP of Global Engineering
In a rapidly evolving industry, the shift from traditional on-premise systems to cloud-based solutions has become crucial for retail success. With technology giants like Google, AWS, and Azure leading the charge, the true value of the cloud extends far beyond cost savings.
Advertiser: ZoomInfo
The digital age has brought about increased investment in data quality solutions. However, investing in new technology isn’t always easy, and commonly, it’s difficult to show the ROI of data quality efforts. 64% of successful data-driven marketers say improving data quality is the most challenging obstacle to achieving success.
Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.
Did you know that 70% of new retail technology fails to deliver expected benefits and can often decrease customer value, service, and experience? With that in mind, how can we empower our store associates to leverage new technology to optimize the customer experience and boost productivity?
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There is a fundamental difference between 1st generation, 2nd generation, and modern-day Automatic Speech Recognition (ASR) solutions that use 100% deep learning technology. In this solution brief, you will learn: The differences between 1st generation, 2nd generation, and modern-day ASR solutions.
Speaker: Rick Nucci, Co-Founder & CEO of Guru
With the advent of chatbots, artificial intelligence, interactive voice response, and machine learning, novel technologies continue to disrupt the contact center industry. How to leverage AI to drive cloud-based solutions in contact centers. These advances initially gave the impression that automation will replace the human element.
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Quentelle delivers verification of employment, tax credits, and unemployment cost management solutions, leveraging advanced platform technology.
Advertiser: ZoomInfo
Forward thinking sales leaders are starting to prioritize technology initiatives. As organizations chase new revenue targets, B2B sales leaders must examine cutting edge prospecting solutions that proactively help reps identify, connect with, and close qualified buyers faster.
Speaker: Vicki Herrell, Executive Director, SWPP, & Steve Kosiba, Product Marketing Manager, Genesys
As your contact center becomes more complex with a growing number of communication channels and touchpoints, it’s more important than ever to have the right technology in place to support your workforce. With the right solution, multi-skill and multi-channel forecasting and scheduling become accurate and hassle-free.
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