Circular Edge

DECEMBER 1, 2022

Here are some of the highlights from the JDE keynote & roadmap sessions and latest Apps & Tools Release 23. The Oracle JDE team welcomed InFocus 2022 attendees with the JDE keynote and roadmap sessions – and what an exciting way to start the week! User Experience. System Automation.

Self Service 52

Self Service Roadmap Tools Resources 52

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority.

B2B 107

B2B Customer Experience B2C Net Promoter Score 107

AWS Machine Learning

JUNE 28, 2022

First of all, customers with a global footprint can create a consistent user experience across languages and regions. For example, an interactive voice response (IVR) system that supports multiple languages can now serve different customer segments without changing the feel of the brand.

Roadmap 67

Roadmap Contact Center Examples Brands 67

Lumoa

AUGUST 23, 2021

Those who can see the complete picture by using effective CX programs—combining systems, data, capabilities, and processes—will be better able to anticipate customer needs and build stronger, more complete customer relationships. You may also want to recreate or update your brand personas.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

PeopleMetrics

FEBRUARY 26, 2018

You must confirm that you have heard your customers’ feedback and, if constructive, assure them that you are using their feedback to enhance your quality of service and ultimately, the overall customer experience. Keep a finger on the pulse of your end-user experience. This is especially critical prior to the renewal process.

NPS 96

NPS Net Promoter Score Company Feedback 96

West Monroe

MARCH 14, 2024

Latest Client Stories Creating $2.5 ROI Latest Client Stories Creating $2.5

Data 40

Data Banking ROI Financial 40

SurveySensum

NOVEMBER 20, 2023

Pop-up, after key interaction or navigation Receive feedback on the user-friendliness of your website During or after navigating the site Were you able to locate the information you were looking for? search, forms) user-friendly? How does this feedback help? How does this feedback help? What You’ll Get Out of It?

Customer Journeys 52

Customer Journeys Feedback Touchpoint Survey 52

Gainsight

MAY 28, 2020

In previous posts , we shared our design values and our approach to implementing the experience. But what happens when you acquire a product that has a completely different user experience? Today I’ll share some thoughts around how we are marching forward toward a fresher, more unified experience in Gainsight PX.

Roadmap 52

Roadmap User Experience Analytics Brands 52

Solvvy

JULY 13, 2022

Or, you can give your business clients the ability to connect self-service workflow automation with their backend systems to find answers or make requests without contacting your support team. For greatest efficiency, also make sure that the system gives you visibility into all interactions. Implementing Customer Service Automation.

Self Service 90

Self Service Customer Service Knowledge Base Chatbots 90

Lumoa

JANUARY 19, 2023

Future state mapping focuses on identifying the desired outcomes that an organization wishes to achieve as part of their customer experience strategy. It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

CX Workout - Ideas Blog

NOVEMBER 3, 2020

To compete effectively, it takes full alignment between CX, EX, User Experience (UX), Data, IT, Marketing, and Systems. is used, as opposed to a “like/dislike” approach, the customer can verbalize relevant information connected to emotions, as well as cognitive states, attitudes, and belief systems. The Decooda CX I.Q.

Net Promoter Score 98

Net Promoter Score Effort Score Analysis Employee Experience 98

Zonka Feedback

OCTOBER 1, 2022

This strengthens the need for product improvement at every touchpoint of the user experience, be it buying your product, using it, requesting and adding a feature to it, or getting customer service or support in case of queries and concerns. Create Product Roadmaps. Provide Useful Knowledge Base.

Feedback 96

Feedback Knowledge Base Social Media Roadmap 96

SurveySparrow

NOVEMBER 29, 2023

Our tracker empowers users to achieve their fitness goals with advanced heart rate monitoring, sleep tracking, and personalized workout recommendations (Yes, you guessed it right. The sleek design and seamless integration with mobile apps enhance user experience. These are the features).

Consumers 52

Consumers Innovation Loyalty User Experience 52

Wootric CX Blog

MARCH 1, 2020

An established SaaS company that’s moved beyond the startup phase wants to unite its various customer Experience efforts. The goal is a unified view of the customer journey, and the implementation roadmap looks something like this: Switch support service + send CSAT surveys after each closure. Upgrade the NPS program.

Effort Score 52

Effort Score Roadmap Touchpoint Analysis 52

West Monroe

JUNE 1, 2023

Investing in the right platforms to track product use and adoption can yield insights that inform decision-making and roadmap tradeoffs and drive day-to-day operational efficiencies. Increase data fluency Data is essential to a CPO’s success. Features that were “sticky” at first had lost their luster.

Return on Investment 52

Return on Investment Culture Metrics Roadmap 52

Quadient

JUNE 22, 2022

"Technology buyers should consider the benefits that a CCM application can provide to deliver consistent, engaging, and highly interactive relationships their customers will appreciate and in turn boost loyalty, lifetime value, and profit margins to the business," says Marci Maddox, research director of IDC's Digital Experience Strategies program.

Omni-Channel 52

Omni-Channel Multi-Channel Communication Roadmap 52

BirdEye

APRIL 17, 2023

A subscription business model is a type of revenue system in which customers pay on a regular basis in order to receive a product or service. Build a subscription strategy Develop a strategy for your subscription model that provides a roadmap for everything, from concepts to execution and renewals.

Customer Retention 98

Customer Retention Consumers Strategy Tips 98

ViiBE Blog

JULY 22, 2022

Your CRM system is a powerful tool that can help your business to manage its customer data more effectively. Having understood the essence of CRM and what it is used for, it is important to choose the right tools that will empower it and help you get the most out of your CRM user experience. What are the best uses for your CRM?

CRM 52

CRM Social Media Omni-Channel e-support 52

Centercode

FEBRUARY 18, 2021

User Experience as a field? Why It’s Vital to Move Beyond “Beta” While most companies are running beta programs, beta testing never fully developed into its own field with standardized practices in the way user experience or market research did. Product development also looked very different back then.

eBook 59

eBook Wireless Fashion Social Media 59

ShepHyken

JULY 12, 2019

An automated system with machine learning capabilities can take certain projects off your plate. The insights that stem from this data will help make every interaction a positive one. Keep Your Employees Focused on What Matters. Managing a facility requires you to oversee both large and small projects.

Customer Experience 108

Customer Experience How To Roadmap Analysis 108

Retently

JANUARY 19, 2023

The product comes next, featuring a value proposition that addresses customer needs and includes the necessary features; followed by the user experience where customers test/use your product. Though the idea behind product-market fit seems easy to understand, not everyone is convinced: some entrepreneurs find faults in the system.

Measurement 158

Measurement Survey Marketing Effort Score 158

Thematic

MARCH 22, 2022

While the back end of your system may not be there yet, the front end should be basically intact. Start with internal team testing, and when you’re happy, extend this to sample users from your target population. Have these users explore your UI, complete with a simulated backend, and then get feedback on the user experience.

Roadmap 62

Roadmap Analytics Feedback Analysis 62

Oracle

JUNE 29, 2018

The future of CX depends on a delicate balance between automation and human interaction, which is why chatbots have an important role in companies’ strategic roadmaps. These artificial intelligence (AI) systems use a combination of text, messaging, and speech data to meet shoppers’ needs for fast answers in key decision moments.

Chatbots 40

Chatbots Examples Roadmap Healthcare 40

TechSee

AUGUST 31, 2022

A user already on the phone may want to launch a video session, but stay on the phone for their audio. While an audio-less video-only session may sound simple, consider that the inability to offer a video-only session would result in endless echo, and ruin the user experience. Launch & Rollout. Do they have one?

Engagement 109

Engagement Self Service Video Culture 109

Gainsight

MARCH 30, 2020

System outages/planned maintenance. Understanding how users are actually using your product will help you pinpoint areas to provide a more personalized user experience: An example of a Path Analysis in Gainsight PX. Path Analysis: Understand the path your new/reactivated users are taking. Support delays/FAQs.

How To 59

How To Analysis NPS Trends 59

SurveySensum

AUGUST 3, 2023

24×7 omnichannel customer support Close the feedback loop Bird’s eye view dashboard Fast reporting system Cons A few integration apps are missing (but in the roadmap) Pricing: Pay for the number of responses you want and use all the essential features in a free version.

B2B 52

B2B Software Feedback NPS 52

SurveySparrow

JULY 27, 2023

By having a clear roadmap, you can prioritize AI solutions that address your business needs and avoid unnecessary complexities. #2 Consider factors such as ease of integration, scalability, and compatibility with your existing systems. Understand how AI aligns with your goals and identify specific areas where AI can add value.

Analysis 52

Analysis Marketing B2B Tools 52

SurveySparrow

JULY 20, 2023

Every interaction, every click, every purchase, they’re leaving a trail of breadcrumbs known as ‘Customer Experience Insights.’ ’ This isn’t just data; it’s a roadmap to creating a brand that resonates, a service that satisfies, and a product that’s not just bought but loved.

Company 52

Company Customer Experience Social Media Analysis 52

Retently

MAY 2, 2023

In the NPS system, clients who select a score of 9 or 10 are known as Promoters, those who choose a score of 8 or 7 are called Passives, while those who rate their experience as 0 to 6 are identified as Detractors. How easy was integrating our product into your existing systems and processes?

Customer Journeys 146

Customer Journeys Survey Effort Score NPS 146

SurveySparrow

NOVEMBER 24, 2022

Choosing the right platform for improving your website’s user experience is a big decision. User research helps businesses place people at the center of their product design. The user experience platform provides highly insightful information for organizations that have digital products.

Net Promoter Score 52

Net Promoter Score Survey Video Feedback 52

SurveySensum

JANUARY 5, 2023

Upgrades your product roadmap. Enhances customer experience and service. Userpilot is considered best for sending in-app surveys and product usage reports with personalized user experience. The system is simple to install and use, has powerful automation tools, and is easily customizable. But which one to use?

Tools 52

Tools Feedback Effort Score NPS 52

Centercode

APRIL 30, 2019

She made key changes that allotted the team influence over the product roadmap, allowed us to engage further upstream, and made our team more beneficial to the entire product development lifecycle – and in turn our customers. Additionally, we created a ticketing system that captures and tracks requests from anyone in the company.

Touchpoint 66

Touchpoint Guidelines Survey Groups 66

SurveySensum

OCTOBER 17, 2023

Choose a tool that is user-friendly for both your team and your customers. Consider whether the tool can integrate with your existing systems , such as CRM. This tool also comes with a free version with unlimited surveys, users, and questions. Look for a tool that provides robust data analytics and insights. Pros Easy to use.

Feedback 52

Feedback Tools Management Knowledge Base 52

SmartKarrot

MAY 16, 2022

Act as the customer’s voice with internal teams to inform the market insights and strategic roadmaps. Build meaningful relationships with existing customers regarding upcoming system upgrades and potential opportunities to improve user experience.

Customer Success 19

Customer Success Roadmap Metrics Measurement 19

West Monroe

MAY 31, 2019

To recap, conversational interfaces are an emerging high-level system design model where interactions occur in the user’s spoken or written natural language. Many firms have started building out their potential use cases and strategies, budgeting innovation funds, and building proof of concept systems.

Banking 40

Banking Financial Self Service Chatbots 40

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. However, if you want to measure loyalty and aim for long-term goals, check the Net Promoter System. Wondering which metric to choose?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Qualtrics

AUGUST 7, 2019

I started my career in Lebanon in 2005, as a technical consultant for a warehouse management system. Two weeks in, John Thimsen offered me the opportunity to own a product, called Site Intercept , and drive the engineering roadmap for it. A few years later, Site Intercept has transformed into Digital Experience.

Software 36

Software Management Healthcare Culture 36