Zonka Feedback

MAY 16, 2023

How do you assess the success of your product feature? In this article, we talk about measuring Feature Feedback and aligning the product based on user requirements and expectations. The success of a SaaS company depends mainly on how the customers perceive its products.

Feedback 40

Feedback Examples Measurement Customer Expectations 40

SAP Customer Experience

JANUARY 17, 2023

Your Product Team for SAP Customer Data Solutions are diligently working to add and improve product features based on feedback from our customers. This blog highlights some of the exciting, recently released features as of January 2023. New Features for SAP CIAM B2C, B2B and SAP Customer Consent (SAP Customer.

Data 61

Data B2C B2B Feedback 61

Lumoa

JANUARY 8, 2024

Whether it’s a tweet, a customer email, or a product review, text analysis software digs in, using Natural Language Processing (NLP) to identify key phrases and customer sentiments. Just focus on the features and benefits that will help your decision-making more efficient and cut through the clutter. We know Apple’s global.

Analysis 394

Analysis Software Comparison Social Media 394

Wootric CX Blog

FEBRUARY 11, 2019

It’s the nature of Product Dev to be weighed down with urgent requests, nice-to-haves, absurd asks, and bugs to fix – in addition to their regular workload. Many product teams struggle when it comes to prioritization. Understanding if they are the right things do is complex, and starts with proper product discovery.”.

Metrics 73

Metrics Effort Score eBook Roadmap 73

SAP Customer Experience

AUGUST 4, 2022

Personalized product recommendations driven by AI not only enhance customer experience but also reduce total cost of ownership & increase revenue for enterprises.

Customer Engagement 75

Customer Engagement Engagement How To Customer Experience 75

Lithium

JUNE 11, 2019

Since our March 5th announcement of Khoros and our rebranded solutions (Khoros Care, Khoros Marketing, and Khoros Communities), we have been working to audit legacy Lithium and legacy Spredfast product/feature names. Check out our Khoros Product page to learn about our platform. Branded property. Lithosphere. Khoros Community.

Social Media 40

Social Media Analytics Training Brands 40

Lithium

JUNE 11, 2019

Since our March 5th announcement of Khoros and our rebranded solutions (Khoros Care, Khoros Marketing, and Khoros Communities), we have been working to audit legacy Lithium and legacy Spredfast product/feature names. Check out our Khoros Product page to learn about our platform. Branded property. Lithosphere. Khoros Community.

Social Media 40

Social Media Analytics Training Brands 40

Lithium

JUNE 11, 2019

Since our March 5th announcement of Khoros and our rebranded solutions (Khoros Care, Khoros Marketing, and Khoros Communities), we have been working to audit legacy Lithium and legacy Spredfast product/feature names. Check out our Khoros Product page to learn about our platform. Branded property. Lithosphere. Khoros Community.

Social Media 40

Social Media Analytics Training Brands 40

Lithium

MARCH 28, 2019

Since our March 5th announcement of Khoros and our rebranded solutions (Khoros Care, Khoros Marketing, and Khoros Communities), we have been working to audit legacy Lithium and legacy Spredfast product/feature names. Check out our Khoros Product page to learn about our platform. Branded property. Lithosphere. Khoros Community.

Social Media 40

Social Media Analytics Training Brands 40

Lithium

MARCH 28, 2019

Since our March 5th announcement of Khoros and our rebranded solutions (Khoros Care, Khoros Marketing, and Khoros Communities), we have been working to audit legacy Lithium and legacy Spredfast product/feature names. Check out our Khoros Product page to learn about our platform. Branded property. Lithosphere. Khoros Community.

Social Media 40

Social Media Analytics Training Brands 40

Lumoa

APRIL 8, 2024

content Lumoa Product News for March 2024 Hey everyone! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. The post Product News – March 2024 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! Let’s get started! Thanks for reading!

Roadmap 208

Roadmap Knowledge Base Survey Feedback 208

Lumoa

FEBRUARY 6, 2024

Lumoa Product News for January 2024 Hey everyone! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Editing Topics now features clickable keywords Editing Topics has never been easier! The post Product News – January 2024 appeared first on Lumoa. Let’s get started!

Knowledge Base 208

Knowledge Base Feedback Customer Voice Training 208

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. Automation Features Incorporating advanced automation features can streamline every aspect of customer service operations.

How To 130

How To Chatbots Omni-Channel Social Media 130

Steve DiGioia

MAY 23, 2022

Feature neighborhood leaders in your marketing and in-store promotions. If your business caters to tourists, feature foods or products from your fellow local businesses. Don’t be known as trying to sell to the group but become known as a local business that can solve problems with your product or service.

Sports 361

Sports Fashion Hospitality Hotels 361

ECXO

APRIL 18, 2024

Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio The European Customer Experience Organization (ECXO) is delighted to announce our upcoming session on AI digital conversations, a topic of utmost importance in today’s business landscape.

Insurance 111

Insurance Consulting Travel B2B 111

Amity

APRIL 8, 2014

As Customer Success continues to be a hot topic within many organizations, it is becoming more apparent that defining the role of Customer Success within the product development process is very critical. And then there is the issue is capturing the level of detail needed by Product Management. What is the outcome? What is the outcome?

Customer Success 48

Customer Success Customer Satisfaction Meeting Customers 48

DemandJump

JULY 18, 2019

In this week's episode of Real Good Marketing, Brennan and Jordan discussed the synergies of SEM & SEO, and how combining all your search data into one place can help your teams make quicker, more informed decisions. DemandJump's Keyword Profile Dashboard was built out of this key learning.

Data 40

Data Marketing 40

SmartKarrot

MARCH 10, 2022

One of the trickiest situations for any customer support team of a SaaS company can be a ‘product feature request’. A product feature request is a condition where a customer, instead of telling their problem starts suggesting some features that your SaaS product should have. Like what you are reading?

Tips 10

Tips Management Customer Expectations Feedback 10

AWS Machine Learning

FEBRUARY 27, 2024

Axfood has been using Amazon SageMaker to cultivate their data using ML and has had models in production for many years. Lately, the level of sophistication and the sheer number of models in production is increasing exponentially. These are essential for monitoring data and model quality, as well as feature attributions.

Effort Score 115

Effort Score Training Analytics Retail 115

Beyond Philosophy

APRIL 11, 2024

To get us started with our answer, we turn to Eckhart Boehme , Founder and Managing Director of Unipro Solutions , who contacted us as part of our podcast’s “ None of Us Are as Clever as All of Us ” feature, where people submit their ideas, and thoughts, opinions, reports, statistics, or whatever else. Suppose your product is a drill.

How To 78

How To Exercises Video Customers 78

SurveySparrow

APRIL 15, 2024

While those services still play a crucial role, the spotlight has now shifted towards SaaS products. Product analytics tools! We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. So, how can they do that? Let’s delve into it.

Analytics 52

Analytics Tools Analysis User Experience 52

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. Geared towards smaller-scale operations with fewer agents and lower call volumes.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

Retently

JANUARY 19, 2023

Achieving the much-desirable product-market fit is the ultimate goal of any SaaS business. After all, it means that a company has identified its business niche, has found a profitable market, and has a product that is well-liked by customers – the true Promoters. Product-market fit (PMF) doesn’t happen overnight.

Measurement 158

Measurement Survey Marketing Effort Score 158

Beyond Philosophy

JUNE 15, 2023

These include: Focus on emotional benefits and value to your customers, not just on product features. Rule #1: Focus on emotional benefits and value to your customers, not just on product features. For me, a brand is a construct in my mind, not the products and their features. Brands have personalities.

Brands 145

Brands Banking Insurance Conference 145

NobelBiz

FEBRUARY 20, 2024

While finding a voice provider might seem straightforward, with almost every Contact Center as a Service (CCaaS) provider offering voice services alongside their software products, not all voice services are crafted equally. Advanced Functionality: VoIP provides features like Interactive Voice Response (IVR).

Contact Center 105

Contact Center Call Center Self Service System 105

Inbenta

APRIL 10, 2024

DALLAS, TX – March 26, 2024 – Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos). This feature improves clarity and accessibility, letting you give customers more context and direction.

Contact Center 52

Contact Center Training Video Tools 52

Totango

NOVEMBER 15, 2023

We were recognized for our strength in end-to-end relationships, overall value, and leading features and functionality. Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth.

Customer Success 112

Customer Success Software Customer Satisfaction Feedback 112

Magellan Solutions

AUGUST 4, 2023

Productivity is essential to success in many different fields. Productivity increases efficiency and also creates room for innovation and expansion. These AI tools for improving productivity are paving the way to improved efficiency. Today, we will explain how AI tools for improving productivity transform industry efficiency.

Tools 98

Tools Analysis Meeting Knowledge Base 98

Beyond Philosophy

APRIL 5, 2024

Eckhart Boehme , Founder and Managing Director of Unipro Solutions , emphasizes the importance of aligning customer experiences around the idea of jobs to be done, helping organizations grow faster by understanding what customers seek to achieve through their products or services.

How To 88

How To Customer Journeys Analysis Tools 88

ChurnZero

APRIL 12, 2024

Catch up on what’s new from Q1 2024, and see how it makes a difference, in our quarterly roundup of ChurnZero product release notes. Feature Update : Chart and table enhancements for Customer Journeys What’s new : Your Journey Milestones and Tasks just got a facelift!

Course 52

Course Customer Journeys Groups Customer Success 52

Retently

NOVEMBER 27, 2023

Outsourcing saves the capital, which can be reinvested in your product or business. It can be used for more critical issues within the company and on aspects that will demonstrate the product’s real value to your customers. Outsourcing NPS programs ensures that your customers’ concerns are addressed quickly and efficiently.

NPS 147

NPS Net Promoter Score Multi-Channel Customer Success 147

SmartKarrot

DECEMBER 23, 2021

Irrespective of whether you are a start-up or an established B2B SaaS company, one thing that you need to keep in mind: products never remain static, and features keep changing over a while. Certain companies try to post these features by announcing them on their blog, but before long, it becomes outdated. contact-form-7].

B2B 10

B2B Communication Social Media Customer Success 10

SurveySensum

JANUARY 24, 2024

Along with success, Alice also saw a plethora of feature requests from her customers, including her high CLV customers. Initially, Alice was excited about these feature requests from the product feedback surveys. But she knew that blindly implementing every feature request could lead to confusion rather than innovation.

Roadmap 52

Roadmap Feedback Customers Survey 52

Gainsight

FEBRUARY 26, 2024

Well-defined customer touchpoints are the foundation of a strong digital experience with your product. Today’s customers expect a seamless omnichannel experience as they move from onboarding to product adoption to renewal—and it’s critical to lead them to value quickly to ensure your product becomes sticky along the way.

How To 52

How To NPS Effort Score Touchpoint 52