SurveySensum

JANUARY 24, 2024

Put Everything in One Place Talk to Your Product Team and Prioritize the Feature Talk to the Sales and Marketing Team Keep the Communication with the Customer Open Learn to say NO Implementing a Feedback Loop Monitoring and Iterating Conclusion What is a Feature Request? Prioritise, based on strategy, roadmap, etc.

Roadmap 52

Roadmap Feedback Customers Survey 52

Gainsight

JULY 27, 2022

After all, as your counterpart in sales reminds you, it’s annual recurring revenue from V.I.P.s On the other hand, you don’t want to stray too far from your carefully calibrated roadmap, nor do you want to overwork your staff. Sure, the feature may not align with your roadmap; in fact, it may throw a monkey wrench into it.

Roadmap 59

Roadmap Government System User Experience 59

West Monroe

JANUARY 16, 2024

An in-depth understanding of the companies’ technology capabilities ensures sellers can control the narrative of their exit on this key topic and remediate concerns prior to the sale process. Faster buyer processes are enabled with the use of sell-side report.

Strategy 52

Strategy Roadmap Resources Report 52

Totango

APRIL 12, 2022

To wrap up the event, Totango COO Jamie Bertasi shared 10 key takeaways she gathered from all the presentations and conversations that took place during our summit. The customer focus is driving a shift in the old pre-sale vs post-sale mindset. has a roadmap, a backlog, iterations, and new releases.In Deliver Value First.

Customer Success 82

Customer Success Customer Journeys Roadmap Sales 82

Education Services Group

MAY 28, 2021

One way to help this process go smoothly is for sales and CS to work together during the handoff between pre-sales and post-sales. We’ve found that incorporating the development of the Customer Success Plan into the transition from sales rep to CSM also helps align sales and CS goals and, most importantly, keep customers happy.2.

Customer Success 98

Customer Success Sales Customers Roadmap 98

GetFeedback

JANUARY 29, 2019

Sales : use survey feedback to enhance the purchase experience and bolster salesperson skills. Product : improve product features and inform your product roadmap with customer feedback data. It’s difficult to know which questions should be asked, when they should be presented, and how they should be phrased.

Survey 150

Survey Net Promoter Score Roadmap Knowledge Base 150

Experience Investigators by 360Connext

JUNE 22, 2021

Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product or service. But meanwhile, we have at-risk customers who are ready and willing to defect to competitors when the right opportunity presents itself.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Customer Bliss

NOVEMBER 15, 2018

When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. Doing a user experience audience was really the secret sauce for giving us the roadmap for what we needed to do.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Kerry Bodine

APRIL 17, 2018

Customer recruiting always presents logistical challenges, but we’ve never failed to find customers who are enthusiastic about attending. “If Your customers don’t differentiate between the parts of their experience that are controlled by your sales team vs. those owned by operations—and they shouldn’t have to.

How To 120

How To Roadmap Exercises Tips 120

Oracle

FEBRUARY 21, 2020

Conversations are at the heart of every customer experience and allow customers to engage with your brand, from browsing and researching to engaging in marketing campaigns or sales discussions, driving purchase decisions, and engaging in post-sales. Oracle Digital Customer Service Overview and Roadmap.

Customer Service 62

Customer Service Roadmap Hospitality Conference 62

Gainsight

DECEMBER 21, 2023

However, they’re constantly iterating—the product roadmap is in flux, and the customer base is in flux. Realities of an Early-Stage Company Customer Success is rarely formed in the earliest days of a new company; usually Product, Marketing, Sales, and Finance all come first. Here are the highlights.

Customer Success 52

Customer Success Company How To Effort Score 52

ViiBE Blog

OCTOBER 28, 2021

The main goal of a company should be to create a satisfied customer, by delivering a great customer service roadmap and quality products, while applying the right strategies. This requires companies to design a positive customer journey at each touchpoint along the customer roadmap. What is digital CX?

Social Media 52

Social Media Roadmap e-support Video 52

Thematic

DECEMBER 28, 2022

You can combine your feedback comments with operational and transactional data, like sales figures, regions, customer demographics, or performance statistics. Inform product roadmaps with customer-led data Text analytics software is awesome when it comes to analyzing subjective feedback like product reviews.

Analytics 71

Analytics Software Feedback Management 71

Wootric CX Blog

JULY 28, 2020

Building and maintaining the product roadmap is a central part of your role as a product manager. Yet there is surprisingly little consensus about product roadmaps across the product management community. Product roadmaps fit very strategically into this hierarchy. Next, turn those product goals into your product roadmap.

Roadmap 128

Roadmap Guidelines Net Promoter Score Exercises 128

ChurnZero

FEBRUARY 26, 2021

Is your Customer Success team: Butting heads with Sales during onboarding. But along with meeting the demands of their external-facing role, Customer Success also faces a barrage of internal requests – whether it’s case studies for Marketing, referrals for Sales, or research for Product. “In All of the above (and more).

Customer Success 59

Customer Success Company Management Roadmap 59

NobelBiz

DECEMBER 11, 2023

Effective call flow management has the potential to revolutionize customer service, sales, and overall business operations. Understanding Call Flows A call flow is like a roadmap that guides a phone call through a contact center. IVRs are the initial point of interaction, presenting options to the caller for a personalized experience.

Call Flow 106

Call Flow Customer Experience Contact Center Call Center 106

Gainsight

APRIL 2, 2021

She explained that Okta ran a “sister” approach between Customer Success and Renewal Sales, which are connected closely in a team titled “Customer First.” More broadly, Customer First operations also include support, professional services, and everything post-sales that dives into the current customer base. A Thoughtful Org Chart.

Roadmap 52

Roadmap Leadership Customer Success Analysis 52

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Q: What are your recommendations on keeping CSMs from being shoved down to a lower level customer contact after the initial sale.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

CustomerSuccessBox

JUNE 21, 2022

Well-defined Sales-to-Onboarding Handoff. This begins with the sales to onboarding hand-off before the end of the sales cycle. it’s better to have the onboarding team present before the sales cycle ends. Suggested Read : The Effective way to Sales, Customer Success, and Implementation Handoff.

Strategy 52

Strategy Customer Retention Video Resources 52

Gainsight

OCTOBER 14, 2022

The cyclical value framework “points to the importance of understanding how customer value is presented and discussed at different stages in the customer lifecycle, all the way from marketing through customer success,” says Hayer. . This is how we need to be talking about it in Sales. Value engineering through the lifecycle.

ROI 52

ROI e-support eBook Roadmap 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. Using social media for customer service helps brands cut costs, increase retention, and boost sales. to present to their leadership team. Hello Atlas members! Available On-demand.

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52

Thematic

JULY 11, 2022

Here’s how thematic analysis can be applied in the real world: Drive product roadmaps Thematic analysis is awesome when it comes to analyzing subjective feedback like product reviews. Finding these types of insights enables you to validate your product and create data-driven product roadmaps.

Analysis 77

Analysis Roadmap Banking NPS 77

Magellan Solutions

OCTOBER 23, 2023

68% of marketers say outbound marketing generates the highest-quality leads for their sales force. We’ll explore the secrets of inbound and outbound telemarketing, the engines of customer engagement and sales conversion. This section provides a roadmap to successful inbound telemarketing. Look at this example.

Customer Centricity 52

Customer Centricity Effort Score Customer Satisfaction Loyalty 52

Gainsight

SEPTEMBER 15, 2022

When interpreted and presented correctly, they reveal what you are doing right or wrong and where you need to improve. For Capote, this indicated a critical point that was synonymous with sales and sales operations or revenue operations. “It Data tell a story in customer success. . Earning expansion through CS.

Chief Customer Officer 52

Chief Customer Officer Metrics Customer Success Roadmap 52

Quadient

SEPTEMBER 16, 2022

We also received a five out of five score for "planned enhancements" – the only vendor to receive a perfect '5' score, demonstrating the strength of our product roadmap. This is similar to the “living journey maps” concept that was present in our initial release.

Customer Journeys 52

Customer Journeys Social Media Roadmap Software 52

Clarivate

SEPTEMBER 22, 2022

IP data roadmap. Dashboards and visualizations that display pertinent information tailored to user needs are valuable for presenting information to decision-makers. IP data roadmap. Ensuring the provider will be there for you long after the sale is crucial to maximize solution value, while minimizing headaches.

Software 59

Software Management Roadmap Report 59

Gainsight

JULY 15, 2022

As the era of “cheap money” comes to a close, many SaaS leaders are acting swiftly and decisively as they plan for accompanying declines in new-customer sales. In the world of B2B SaaS, when the going gets tough (anemic sales), the tough get going by accelerating their adoption of Customer Success (CS). So, what are you waiting for?

Effort Score 59

Effort Score Metrics B2B Customer Success 59

Gainsight

MAY 13, 2020

Ashvin Vaidyanathan, Gainsight CCO, and Ruben Rabago, Gainsight Chief Strategist, presented on how existential Customer Success is during a downturn. Given that new sales will likely decrease, there has never been a more crucial time to support your existing customer base. We’ve all heard the saying “Everyone is in Sales.”

Roadmap 59

Roadmap ROI NPS Customer Success 59

Gainsight

MARCH 19, 2020

Several commenters in the LinkedIn thread noted studies of increased Sales and CS performance with video on versus not. Early in Gainsight’s tenure (2014), we had a big client (still a customer today) who had a feature request and wanted to see our roadmap. We presented via audio and slides on a web meeting.

Customer Success 85

Customer Success Tips Video Roadmap 85

PeopleMetrics

FEBRUARY 26, 2018

Assuming the results are positive, the company then proudly presents their board with the survey results compared to industry benchmarks and proceeds with the board meeting. the folks they've endeared themselves to since the start of the sales pursuit. "We We love these guys!". This is especially critical prior to the renewal process.

NPS 96

NPS Net Promoter Score Company Feedback 96

SurveySparrow

DECEMBER 7, 2020

Then, 2020 arrived, and a digital transformation roadmap became the need of the hour. . These tools help you create a digital transformation roadmap and easily give your business a digital presence. . That’s why we’ve picked the 8 most useful tools to help businesses with their digital transformation roadmap. .

Tools 52

Tools Roadmap Social Media CRM 52

Totango

APRIL 6, 2021

During the live presentation of the Steps to Scale Your Customer Success Operations Overnight webinar, Wisr’s VP of Customer Success Christine Knific answered several questions from attendees. Do you use Salesforce in addition to Totango and does your sales team use Totango alongside your CS team?

CRM 62

CRM Roadmap Customer Success Customers 62

Gainsight

DECEMBER 6, 2022

Understand your customer’s goals, and I mean, really understand them using: Account Plans: Use the detailed account plan made with your sales counterpart to inform the EBR. This section should be presented by your CS leadership with the goal of conveying the message that you’re in touch with market needs. DO Understand Customer Goals

ROI 52

ROI Comparison Leadership Survey 52

CSM Practice

DECEMBER 14, 2020

Typically she joins a company in the early stage and helps start-ups build out their post-sales function, including support and professional services, customer success, training, and managing renewals. . Having a roadmap for your new role is vital as it helps you prioritize your time in the short term. What is a 90-day plan?

How To 80

How To Customer Success Roadmap Strategy 80

Totango

AUGUST 29, 2019

While the sales team will always be looking for new customers, retaining a current customer is far cheaper than finding a new customer to replace them. When you retain a customer, you’ve won a valuable patron who will be far likelier to want future sales or try new products. . Unify Communication Channels. Be Proactive.

Customer Retention 87

Customer Retention Strategy Customer Journeys Customer Centricity 87

Amity

OCTOBER 7, 2016

Encourage everyone on the team to have open calendars, making customer and sales calls easy to join. Sales calls: Listening in on sales calls helps CSM to understand how our product was pitched and how customers evaluate the business value. Prioritize customer support as the backbone of our organization.

How To 99

How To Roadmap ROI Meeting 99

ChurnZero

DECEMBER 6, 2019

They might also be asked to talk to prospects in the pre-sales stage, work with account executives to close important deals, or foster lasting relationships with partners. . Pick The Perfect Personalized Present . Would you be excited if you received a generic pen or mousepad from a company you do business with?

eBook 80

eBook Roadmap Customer Success Tips 80