InMoment XI

APRIL 5, 2023

In a recent appearance on the ReThink Productivity Podcast, InMoment’s Vice President of CX Strategy, Simon Fraser, discussed the importance of understanding why you are asking for customer feedback in the first place.

Customer Experience 295

Customer Experience Social Media Feedback Loyalty 295

Experience Investigators by 360Connext

MARCH 12, 2024

Subscribe wherever you listen to podcasts (Spotify, YouTube, Apple Podcasts, and more) Want to ask a question about this episode – or another CX issue? Tune in and learn how to transform your loyalty program from a mere marketing tool to a genuine expression of gratitude toward your devoted customers.

Loyalty Programs 143

Loyalty Programs Loyalty Roadmap Customer Retention 143

InMoment XI

FEBRUARY 28, 2023

Welcome back to the XI Café Podcast! In this episode of the XI Café Podcast, we’re talking to State Revenue Office Victoria (SRO) Customer Experience Manager, Desmond Strydom. Where to Find the XI Café Podcast You can listen to the podcast on Spotify , Amazon Music , and Apple Podcasts.

Leadership 260

Leadership Innovation Customer Experience Management Industry 260

Experience Investigators by 360Connext

MARCH 26, 2024

He speaks 3 times weekly with executives and leaders from Fortune 500 companies and top marketing technology platforms on his podcast, The Agile Brand with Greg Kihlström. He is a multiple-time co-founder and C-level executive, leading several acquisitions and currently sits on the board of a martech startup.

Banking 178

Banking Advertising ROI B2B 178

Experience Investigators by 360Connext

APRIL 2, 2024

Subscribe wherever you listen to podcasts (Spotify, YouTube, Apple Podcasts, and more) Want to ask a question about this episode – or another CX issue? Leave Jeannie a voicemail at askjeannie.vip – and remember to follow her on LinkedIn !

Leadership 110

Leadership Resources Industry Customer Experience 110

Doing CX Right

OCTOBER 21, 2023

Why does podcasting matter? Award-winning podcaster, Stacy Sherman, highlights its role to amplify speakers, boost brands, and enrich customer engagement. The post Podcasting Power: Elevating Brands & Speakers appeared first on Doing CX Right.

Brands 116

Brands Customer Engagement Engagement Customers 116

Experience Investigators by 360Connext

FEBRUARY 27, 2024

About Maria Villablanca: Maria Villablanca ( mariavillablanca.com ), the creator of The Transform Talks Podcast and The “Voices in Transformation” interview series, is considered one of the leading creators and influencers in the supply chain and business transformation space.

Case Study 143

Case Study Leadership Customer Satisfaction Meeting 143

InMoment XI

MARCH 7, 2023

Welcome back to the XI Café Podcast! In the latest episode of the XI Café Podcast, we interviewed Marina Strbac, who leads the Membership Experience Team at the New Zealand Automobile Association (NZAA). Where to Find the XI Café Podcast You can listen to the podcast on Spotify , Amazon Music , and Apple Podcasts.

Customer Journeys 260

Customer Journeys Engagement Customer Centricity Metrics 260

Experience Investigators by 360Connext

NOVEMBER 7, 2023

Experience Action Podcast] Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue? Tune in to discover how you can transform your part-time workforce into customer experience superstars. Trust us, you don’t want to miss this one!

Culture 143

Culture Resources Feedback Customer Experience 143

InMoment XI

APRIL 18, 2023

InMoment’s Simon Benns sat down with her on the recent XI Cafe Podcast to chat with Mary Anne about what you can expect to see at The Customer Show this year, as well as getting Mary Anne’s insider knowledge as to what are the key trends and concerns for CX professionals in APAC. More of a visual person? No worries.

ROI 260

ROI Tips Healthcare Insurance 260

Experience Investigators by 360Connext

SEPTEMBER 26, 2023

What’s going on right now in Customer Experience (CX)? We’re doing something a little different, a little new in this Experience Action episode. This CX Pulse Check is your ticket to understanding the customer experience economy today, so you can plan for future success!

Loyalty 271

Loyalty Resources Customer Experience Technology 271

Ascribe

MARCH 12, 2024

Welcome to the debut episode of the Ascribe podcast, where industry leaders Gustav Jaeckel, Ascribe’s Managing Director, EMEA, and Chrissy Stevens, Ascribe Vice President, Services, share experiences and insights on the market research and customer insights industries.

Exceptional Customer Service 52

Exceptional Customer Service Innovation Industry Software 52

Experience Investigators by 360Connext

OCTOBER 24, 2023

Are you ready for another CX Pulse Check? Join Jeannie and Paige, as they talk about what’s happening right now in Customer Experience (CX). What if you could tap into the secrets of how top retailers are adapting to the transforming world of customer behavior?

Retail 270

Retail Connections Innovation Loyalty 270

Experience Investigators by 360Connext

OCTOBER 31, 2023

Get set for a chilling tale that will make your hair stand on end. Imagine a billing issue so terrifyingly complex it spanned three generations! Yes, you heard it right. That’s the horror our host, Jeannie Walters, unravels on this Halloween special episode of Experience Action.

Customer Journeys 264

Customer Journeys Resources Customer Experience Customers 264

Experience Investigators by 360Connext

MAY 9, 2023

The post [Experience Action Podcast] Getting Data Right [wp-svg-icons icon="new-tab" wrap="i"] appeared first on Experience Investigators.

Data 143

Data 143

Experience Investigators by 360Connext

APRIL 18, 2023

The post [Experience Action Podcast] Innovate with CX [wp-svg-icons icon="new-tab" wrap="i"] appeared first on Experience Investigators.

Innovation 143

Innovation Connections Customers 143

The DiJulius Group

JULY 19, 2021

Great Commencement Speech One of my favorite bloggers and podcasters, Scott Galloway wrote a great piece called Advice to Grads: Be Warriors, Not Wokesters. The post Best Advice From Great Podcasters appeared first on The DiJulius Group. You should be able to. Read Full Article.

Groups 133

Groups 133

Experience Investigators by 360Connext

MAY 2, 2023

The post [Experience Action Podcast] Starbucks CEO in the Store [wp-svg-icons icon="new-tab" wrap="i"] appeared first on Experience Investigators.

Connections 143

Connections Customer Centricity Culture Customers 143

Experience Investigators by 360Connext

MARCH 5, 2024

Ever felt like you’re walking a tightrope trying to satisfy high-maintenance clients while keeping your team’s spirits high? You’re not alone, and in this episode, we’re tackling that very challenge.

Customer Experience 143

Customer Experience Customer Journeys Resources Customers 143

NobelBiz

APRIL 1, 2024

The post First Contact: Stories of the Call Center Podcast Wins Prestigious TMCnet Tech Podcast Award 2023 appeared first on NobelBiz. .’ Christian Montes – Executive Vice President Client Operations To read NobelBiz Omni+’s reviews, head this way.

Call Center 52

Call Center Contact Center Report Meeting 52

Experience Investigators by 360Connext

APRIL 25, 2023

The post [Experience Action Podcast] Is my CX Role In Jeopardy? [wp-svg-icons wp-svg-icons icon="new-tab" wrap="i"] appeared first on Experience Investigators.

143

143

MyCustomer

DECEMBER 19, 2023

2023 was a major year for the MyCustomer podcast space, having launched MYC'D Up with Tech Leaders [1], providing our listeners with insights from some of

82

82

Kustomer

AUGUST 26, 2022

Podcasts are no longer just a nice addition to your content and marketing strategy — they’re a necessity. As of last year, there were 850,000 active podcasts with over 48 million total episodes in all of 2021, a 20% increase from 2020. Listen and subscribe to our podcast: Components of a Great CX Podcast. For how long?

Customer Experience 105

Customer Experience Chief Customer Officer Competitive Advantage Hospitality 105

Doing CX Right

MARCH 25, 2023

Improve your podcast engagement and attract loyal listeners who return & tell others. The post 8 Proven Customer Experience Tactics For Boosting Podcast Results appeared first on Doing CX Right. Read & apply simple customer experience tactics now.

Customer Experience 98

Customer Experience Customers Engagement Customer Journeys 98

Beyond the Arc

JANUARY 15, 2024

This is a discussion about crisis communications strategies on the Banking Transformed podcast hosted by Jim Marous, with guest Steven Ramirez, CEO of Beyond the Arc. The post Crisis Communications Strategies – Banking Transformed podcast appeared first on Beyond the Arc.

Banking 52

Banking Communication Strategy Industry 52

Russel Lolacher

JANUARY 23, 2022

In episode five of Relationships at Work, I hang out with Vernon Ross , author and found of Enterprise Podcaster, which helps organizations get into the world of podcasting. We discuss how internal podcasts can been interesting tool for employee engagement and supporting workplace culture. Or, listen on: Apple Podcasts.

Employee Engagement 98

Employee Engagement Culture Engagement Employee Experience 98

Experience Investigators by 360Connext

DECEMBER 12, 2023

Are you ready to end the year with gusto, and enter the next with a customer-centered game plan? This special episode will guide you through five essential actions every customer-focused leader must take to finish the year strong. Join me, Jeannie Walters, as we reflect on the highs, lows, and even the whimsical customer requests of the past year.

Customer Focused 290

Customer Focused Resources Feedback Customer Experience 290

Russel Lolacher

APRIL 20, 2021

Internal podcasts are a great tool for communications and to engage your employees. The popularity and adoption of podcasting continues to rise. According to Statistica, the number of those who have listened to podcasts over the age of 12, jumped 44% from 2018 to 2019. Look at podcasting as its own program.

Engagement 122

Engagement Culture Entertainment Communication 122

Storyminers

APRIL 2, 2021

The post Sculpting Your Client Experience – The Winning Tactics Podcast appeared first on Storyminers.

147

147

Perkville

JANUARY 31, 2024

fitSpot Guru Podcast Episode 229: Unlocking Studio Financial Prosperity: Terri Fry on Perkville, Profit, and Paying It Forward

Financial 52

Financial 52

Experience Investigators by 360Connext

NOVEMBER 14, 2023

Is your bookshelf begging for some enlightening CX literature? Ready for some compelling reads that will amp up your customer experience game? Listen in as we journey through the world of CX books that will satiate your curiosity and boost your knowledge of customer experience strategy, design, and measurement.

Chief Customer Officer 143

Chief Customer Officer Resources Measurement Strategy 143

Clarivate

OCTOBER 7, 2021

Listen to the podcast. At our latest Ideas to Innovation podcast, we welcome Bernhard Quendt, Chief Technical Officer and Senior Vice President of Thales, one of these Top 100 companies and institutions. Listen to the podcast now. The post Lessons from the Top 100: Thales [Podcast] appeared first on Clarivate.

Innovation 98

Innovation Analytics Groups Company 98

Kustomer

NOVEMBER 1, 2021

Podcasts seem to be everywhere. According to Apple, in 2018 there were roughly 550,000 podcasts and today there are more than 2 million. If you haven’t yet braved the podcast world, likely at the very least you’ve come across the podcast app on your smart device. The Power of the Podcast. Have you noticed?

Customer Service 98

Customer Service Entertainment Trends Social Media 98

Lithium

OCTOBER 18, 2022

Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one. Apple Podcasts. Google Podcasts.

How To 97

How To Customer Engagement Report Meeting 97

Inbenta

SEPTEMBER 11, 2020

The “Future of Customer Service” podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. The podcast is specifically designed for Directors, Vice Presidents, CEOs, Support Leaders, Support Engineers and Chief Customer Officers.

Chief Customer Officer 98

Chief Customer Officer NPS Customer Service Customer Success 98

Experience Investigators by 360Connext

JANUARY 30, 2024

Get ready to navigate the cutting-edge of customer experience (CX) with Jeannie Walters and special co-host Michelle Morris – Associate Director of CX Business Transformation at Verizon Connect.

Government 143

Government Customer Experience Professionals Contact Center Connections 143