Magellan Solutions

NOVEMBER 24, 2021

What Is Support-as-a-Service? We all know what an outsourced technical support is. It is when you outsource your processes involving computers, websites, and the internet. . But what happens when your tech support becomes a service? IT support-as-a-service is quite similar to Software as a Service (SaaS).

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BlueOcean

JANUARY 23, 2024

So, we’ll take a comprehensive look at the cost of ownership of your in-house contact center – both intangible and tangible expenses – and how it compares to the cost of outsourcing. If you’ve never outsourced before, it’s tempting to look at that number and think, well, we can hire contact center agents at a much cheaper rate than that!

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Contact Center Contact Center Software Employee Engagement Call Recording 156

Magellan Solutions

APRIL 11, 2024

Top-notch telephone support is essential for building brand loyalty and boosting sales for your online business. With Shopify telephone support, you can elevate your customer experience and ensure shopper satisfaction, making your store a preferred choice among millions of others. What is Shopify Telephone Support? With over 1.75

e-support 95

e-support Net Promoter Score Training Tips 95

transcosmos Information Systems

FEBRUARY 24, 2016

Outsourcing services have been in use for a long time due to their numerous benefits, regardless of the particular organization’s size, industry and job requirements. Before, the decision to outsource was primarily to save on operational expenses. Outsourcing will work if there is no need to have people physically present on-site.

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Magellan Solutions

MAY 20, 2024

The Philippines’ BPO industry is now considered one of the biggest suppliers of global outsourcing solutions. Importance of Outbound Call Centers Outbound call centers in the Philippines predominantly provide support in operations such as lead generation, customer acquisition, and sales. billion in the year 2022.

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BlueOcean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. Providing bilingual French-English support has been a way of life in Canada since, well, forever. The impact of bilingual support on the customer experience cannot be understated.

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Magellan Solutions

MAY 6, 2024

Did you know that 24% of small businesses outsource to improve efficiency ? You’re probably curious about the different types of outsourcing that can benefit your company. From boosting productivity to reducing expenses, outsourcing has become a popular tool for improving operations. Don’t worry!

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Magellan Solutions

MARCH 27, 2024

The question “What is technical support ?” Did you know that nearly 8 out of 10 businesses are outsourcing their information technology (IT) functions? However, managing technical support can be time-consuming and costly and distract you from your core business goals. What Is Technical Support?

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Magellan Solutions

FEBRUARY 14, 2024

In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. Keep reading as we’ll show you why healthcare call center outsourcing in the Philippines is worth it. This improves customer satisfaction.

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BlueOcean

JUNE 22, 2022

or requiring the bidder to “Describe your core technical infrastructure.” Read on to unpack our recommendations as an outsourcer supporting some of the world’s best brands in verticals from SaaS to travel and tourism. Technical Resiliency. How do you ensure resiliency and business continuity?

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InMoment XI

MAY 3, 2023

A CX vendor that emphasizes true partnership will emphasize that customer experience is not one size fits all, and will therefore offer a blend of self-service and support-driven options to fit your needs. For example, a vendor may offer DIY survey tools alongside strategic insight sessions. Self-Service v.

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Comm100

APRIL 10, 2024

Its main benefit is in allowing organizations to provide predictive support to their clients, catering to their needs 24/7 to address their concerns proactively. Offers multilingual support. AI Chatbots AI chatbots make it possible to provide support to customers at all times and in multiple languages.

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Customer Service Chatbots Analytics Customers 221

BlueOcean

NOVEMBER 6, 2019

So, we’ll take a comprehensive look at the cost of ownership of your in-house contact center – both intangible and tangible expenses – and how it compares to the cost of outsourcing. If you’ve never outsourced before, it’s tempting to look at that number and think, well, we can hire contact center agents at a much cheaper rate than that!

Contact Center 156

Contact Center Contact Center Software Employee Engagement Call Recording 156

Magellan Solutions

MAY 2, 2024

One popular tactic is outsourcing to other countries to make operations more efficient. As the global economy becomes increasingly interconnected, the appeal of outsourcing offshore has soared. Outsourcing offshore requires careful consideration of data security, cultural differences, and regulatory compliance.

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CSM Magazine

MARCH 20, 2024

In the fast-evolving global business landscape, the strategic move of customer support outsourcing to the Philippines has become a critical path for companies seeking to boost operational efficiency and elevate customer satisfaction. The expertise residing within Cynergy BPO’s leadership is unparalleled.

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Customer Experience Contact Center Competitive Advantage Exceptional Customer Service 52

Helpt

APRIL 8, 2024

Round-the-clock support has become a standard rather than a luxury, and businesses are expected to deliver high quality service at all times. Understanding this critical need, Helpt has created HelptNow, a 24/7 US-based live answering service, as part of a new lineup aimed at redefining the standard of technical support.

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Helpt

AUGUST 25, 2023

Picture this: you scan down the budget sheet, and there it is—tech support. I can handle the support line just fine!" But one day you realize that your partner has left you and taken the dogs because you shot up out of bed for the 13th time that night to handle a support ticket. You decide it's time to get some help.

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Culture Customer Satisfaction Customer Retention Poor Customer Service 52

Magellan Solutions

APRIL 28, 2023

Top 7 Benefits of Outsourcing Administrative Functions for Insurance Companies Insurance companies encounter a variety of challenges nowadays. Outsourcing administrative functions for insurance companies has been a proven strategy to consider. By outsourcing administrative functions, insurance companies can focus on the core tasks.

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BlueOcean

AUGUST 30, 2018

In this environment, partnering with a solid outsourced contact center partner can be the best decision you can make. The best contact center partner will already be implementing automation in their customer care solutions for support scenarios where it makes sense. A Robust Technical Infrastructure.

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Customer Service Contact Center Chatbots Customer Care 232

Helpt

JANUARY 16, 2024

Introduction So you've decided to outsource your tech support? Perhaps the driving force behind this choice was your ambition to offer 24/7/365 support , a necessity in today's always-on world. Let’s keep it simple and break up “outsourcing” into two categories: external IT support, and embedded help desk.

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Magellan Solutions

JANUARY 12, 2024

Technical challenges can arise at any moment and disrupt your operations nowadays. That’s why Magellan Solutions’ 24/7 tech support is here to provide reliable assistance whenever needed. Experience the value of 24/7 technical support and how Magellan Solutions goes beyond being just a service provider.

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Magellan Solutions

JANUARY 22, 2024

Running a small-medium enterprise today means constantly looking for outsourced business solutions to improve the business and keep up with the competition. The 2022 Deloitte Global Outsourcing Survey revealed significant cost and operational benefits for companies strategically outsourcing key functions.

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CRM Technology Software Resources 52

Magellan Solutions

FEBRUARY 20, 2024

Maximizing the potential of live chat outsourcing companies relies on mastering digital-first customer service. Step into the competitive battlefield of customer support , where live chat and messaging have revolutionized real-time engagement. Partnering with specialized live chat outsourcing companies unlocks a world of potential.

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Company Chatbots Customer Satisfaction Abandon Rate 52

Magellan Solutions

FEBRUARY 5, 2024

Discovering the secrets of success lies in understanding the game-changing advantages of information technology (IT) outsourcing. Outsourcing IT operations boosts growth and cuts organizational costs by emphasizing the strategic benefits. This article explores the advantages of IT outsourcing in various dimensions.

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BlueOcean

FEBRUARY 7, 2018

The conversations often revolve around whether the time is right for them to consider an outsourced model. But there are several triggers that, alone or in combination, can indicate the time may be right to look at adding a strategic outsourced partner to your customer service solution. Redundancy is a big topic to consider.

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Customer Journeys Abandon Rate Contact Center Customer Care 168

BlueOcean

AUGUST 14, 2019

For brand-conscious organizations who have never outsourced before, there’s a common fear that putting your customer care in the hands of an outsourced partner effectively builds a wall between you and your customer. The right outsourced partner is obsessed with your customer. We beg to differ. We explore why below.

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Contact Center Customer Care Employee Engagement Culture 174

BlueOcean

JUNE 17, 2021

We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing commitment to your customers. If you’re ready to skip the challenges of an in-house contact center, simply request pricing for an outsourced customer care solution.

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Contact Center Customer Care Measurement Report 177

Magellan Solutions

MARCH 5, 2023

The Philippines has been a favorite for business process outsourcing for many years. No wonder western countries like the United States and Australia chose to outsource customer services and technical support to them. Several Philippine laws were passed to support BPO and shared services in the country.

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Government Call Center Resources Contact Center 98

Magellan Solutions

FEBRUARY 15, 2024

In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. Keep reading as we’ll show you why healthcare call center outsourcing in the Philippines is worth it.

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Call Experts

FEBRUARY 24, 2022

A business process outsourcing can be the perfect fit for your company if you need more than one support channel. . The idea of outsourcing is to delegate non-core activities to an outside specialist who can provide services at a more efficient cost than you could yourself. How Does BPO Work?

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Magellan Solutions

APRIL 1, 2024

Managed IT support and services can be the solution to alleviate those technology headaches by handing them over to the experts. So, if you’re struggling with your IT services without in-house support, discover how a managed service provider can streamline your operations. What is Managed IT Support?

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Management Software System Training 52

Magellan Solutions

NOVEMBER 7, 2023

Outsourcing is becoming a trend in the business world right now. Did you know that global spending on outsourcing is predicted to hit $731 billion this year, 2023, from the $92.5 Companies of all sizes are realizing the benefits of outsourcing. It’s no wonder that outsourcing has become such a popular business strategy.

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Call Center Competitive Advantage Financial Software 52

BlueOcean

AUGUST 20, 2020

Over the years, we’ve written many articles singing the praises of on-site visits with potential customer care outsourcers. And most outsourced customer care companies are leveraging wide-spread work-from-home models with facilities operating at a fraction of their previous capacity. The right outsourcer gets it.

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Magellan Solutions

JULY 5, 2021

In the 2014 list of Tholon’s Top 100 Outsourcing Destinations , India and the Philippines ranked first and second place respectively. The tech support call center outsourcing competition between these two countries is getting tougher. Outsourced IT Support Services. Technology Integrated Outsourcing Services.

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Call Center Comparison Software Culture 52

Magellan Solutions

SEPTEMBER 16, 2021

Why is there a need for an IT outsourcing service ? To a majority of people, product support implies parts, service, and warranty. . In the early stages, the customers are concerned with only a few aspects of support like spare parts and service. Many companies fail to come out of the limited view of technical customer support.

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User Experience Software Training Marketing 52

BlueOcean

SEPTEMBER 30, 2019

Maybe it’s time to consider the benefits of outsourcing some or all of that customer care volume. Hit us up for a current client roster so you can see for yourself the positive impact of outsourcing. This is yet another element your outsourcer takes off your shoulders – and is once again built into the cost of an agent hour.

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Contact Center How To Self Service Omni-Channel 149

Magellan Solutions

JANUARY 23, 2024

Small businesses often lack robust in-house IT infrastructure and expertise, leaving them vulnerable to technical glitches that affect productivity and sales and frustrate employees and customers. With this, seeking reliable, budget-friendly IT support is no longer an option, but it’s becoming necessary.

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