Alliance by IFS

JANUARY 23, 2019

Watch our short video and take our 5-minute quiz to see what kind of ROI results your organization could achieve by implementing field service management software. Take our 5-minute quiz to see what kind of ROI results your organization could achieve by implementing field service management software.

ROI 50

ROI Software Video Call Center 50

TechSee

DECEMBER 21, 2020

For a consumer packaged goods (CPG) company, inventory management is a never-ending cycle. CPGs need the resources to optimize sales potential, getting maximum return on space to maximize ROI and ensuring optimal positioning to drive sales and remain competitive. How AI enables self-service in CPG inventory management.

Self Service 152

Self Service Management Consumers Analytics 152

BirdEye

FEBRUARY 21, 2023

In this comprehensive guide, we’ll walk you through everything you need to know about social media management for local businesses. Table of contents Why social media is so important for businesses The most popular social media platforms today About social media accounts What is social media management? What is social media management?

Social Media 98

Social Media Management Multi-Channel Analytics 98

ClearAction

OCTOBER 12, 2022

5 Best Experience Management Metrics Lynn Hunsaker. Why are experience management metrics the #1 challenge year after year? Quantifying CX ROI is the top challenge, per Pointillist’s 2019, 2020, and 2021 studies. This means current experience management metrics are insufficient! So, what’s the solution?

Metrics 62

Metrics Management Effort Score ROI 62

MiaRec

AUGUST 30, 2023

To view the the full interview, please watch the video below: He also offers valuable advice for setting up successful topic and sentiment analysis initiatives. The conversation highlights the power of using data-driven insights to improve overall contact center operations.

Call Center 52

Call Center Analytics ROI Contact Center 52

MiaRec

AUGUST 6, 2023

Transforming quality management in the contact center ? To view the the full interview, please watch the video below:

Call Center 52

Call Center ROI Analytics Contact Center 52

ClearAction

NOVEMBER 14, 2017

Customer Experience ROI Opportunities on B2B Touchpoints Lynn Hunsaker. 4 Steps to Customer Experience ROI. This is more commonly done for testimonials; for example, Microsoft encouraged use of flip-video cameras to capture spur-of-the-moment testimonials from customers. Capture customers’ informal post-purchase comments.

Touchpoint 59

Touchpoint ROI B2B Customer Experience 59

Lithium

SEPTEMBER 7, 2022

Digital customer care can meet and exceed your original ROI projects in several ways. To get to the bottom of the best ways to use and prove the ROI of Khoros Care, we sat down with Khoros product marketing expert and software engineer Josh Snider to get an expert opinion on the best and worst ways to use Khoros Care.

ROI 52

ROI Social Media Effort Score Chatbots 52

Ecrion

JANUARY 12, 2021

If you are looking to boost your business and increase your ROI, you will need an efficient and user-friendly way to engage with (and therefore retain) your clientele. Read on to learn how cloud customer experience management will improve and streamline communications with the client base that matters most. more on CEM.

Customer Experience Management 86

Customer Experience Management CEM Customer Experience Management 86

ReviewTrackers

MAY 5, 2020

Restaurant reputation management can mean the difference between a packed house or a slow Friday night with empty tables and no one on the waitlist. A 2019 report from BrandMuscle revealed that only 46 percent of its partners who were knowledgeable about marketing ROI claimed their business listings on Yelp.

Social Media 110

Social Media Management Consumers ROI 110

Alliance by IFS

JANUARY 17, 2018

Check out the Aberdeen video and report , How to Prepare Networks for the IoT Impact , to learn: What is the business case for an IoT-ready network? Most importantly, how do you deploy a reliable IoT platform and understand its ROI? Because their networks are “IoT-Ready”, these businesses are 2.5X Download Aberdeen Report.

Video 0

Video How To Analytics ROI 0

Comm100

JANUARY 21, 2021

From here, they connect with an agent and exchange typed messages (and even talk over audio and video chat, but we’ll get on to this later on). Recommended reading: Live Chat ROI Calculator. Audio & Video chat. Audio & video chat has played a major role in digital customer support in 2020. Agent management.

Video 246

Video Social Media Software Knowledge Base 246

Influitive

JULY 22, 2016

So when it comes to advocate marketing, how do you show ROI? We held a video chat with Kevin Lau, Senior Marketing Manager of Customer Retention. The post Showing Advocate Marketing ROI: Insider Secrets from Two Successful B2B Marketers appeared first on Influitive.

ROI 53

ROI B2B Marketing Customer Retention 53

GetFeedback

SEPTEMBER 24, 2019

Make sure to check out our free CX guides and exclusive educational video with Forrester waiting for you at the end of the article. . Before you worry about proving the ROI of a VoC program, focus on building relationships and trust with the key stakeholders in your company. How to win over top management. Get the Guide.

How To 150

How To ROI Policies Analysis 150

ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

ROI 52

ROI Video Government Leadership 52

Gravy Analytics

AUGUST 12, 2019

Consumers regularly watch videos or browse website just to kill time, without having any real buying intent. If the audience doesn’t match the campaign’s objectives, you risk mistargeting and miscommunicating with your prospects, resulting in lower engagement, reduced clicks, and a poor ROI. Location Data. Want more details?

Advertising 60

Advertising ROI Consumers Data 60

ClearAction

MAY 18, 2017

5 Radical Changes to VoC of the Future for ROI Maturity optimizecx. What’s the greatest challenge Voice of the Customer (VoC) managers face? Most VoC managers grapple with those at the expense of VoC’s purpose, according to ClearAction’s 5-year benchmarking of B2B customer experience practices.

ROI 54

ROI Feedback Survey Financial 54

Influitive

MAY 15, 2015

If you were to ask a group of community managers what keeps them up at night, you’d likely hear the same two or three concerns at the top the list: engagement , lack of resources and, of course, ROI. The problem is, many B2B community managers are unsure about how to get started. Define your goals and make a plan.

ROI 61

ROI B2B Roadmap Metrics 61

Waypoint Group

SEPTEMBER 12, 2017

I was pleased to be interviewed by Rhianna Collier, Vice President & Managing Director at the Software & Information Industry Association (SIIA). In this 9 minute video interview, we discuss: Why is it important to invest in getting feedback from the right people, in the right way, at the right time? [at

ROI 20

ROI B2B Video Feedback 20

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. A video can create an emotional connection. A video can create an emotional connection. Managing Your Marketing: 5 Tips to Reduce Risk of Failure by Angela Hausman, PhD.

Customer Service 112

Customer Service Entertainment ROI Retail 112

Natalie Petouhof

JANUARY 22, 2018

Then they were invited to interview with a hiring manager there on site. The hiring managers were given the ability to hire people on the spot (something we’d never done before.). What was interesting was the feedback we collected on video as the employees left the career day. Why the video? What I Found Surprising.

ROI 40

ROI Leadership Video Return on Investment 40

Gainsight

MARCH 7, 2024

While the DEAR framework (Deployment, Engagement, Adoption, ROI) offers great insights and starting points, each business and their customers are unique, and you may have weights or measures that aren’t the best fit for your unique business. Check it out for yourself in the video below and learn more about the power of AI at Gainsight today.

Analysis 52

Analysis Video ROI Measurement 52

ReviewTrackers

APRIL 15, 2019

Restaurant reputation management can mean the difference between a packed house or a slow Friday night with empty tables and no one on the waitlist. A 2019 report from BrandMuscle revealed that only 46 percent of its partners who were knowledgeable about marketing ROI claimed their business listings on Yelp.

Management 90

Management Social Media Consumers ROI 90

Lithium

JANUARY 2, 2024

With current economic headwinds and increased pressures to prove ROI, social measurement has become paramount for marketers everywhere. These Manage View filters work only on specific channels, as these channels allow us to distinguish between parent posts and corresponding replies.

Social Media 52

Social Media CRM Video Contact Center 52

Amity

MAY 19, 2017

You’d have to be living under a rock to have missed video making its grand entrance on the Marketing must-do list. How can video marketing channel the powerful Customer relationships that your Customer Success team has worked so hard to establish? Parlor Skis: HubSpot Customer Success Story.

Video 57

Video Case Study Study Roadmap 57

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

Roadmap 52

Roadmap ROI Social Media Contact Center 52

ClearAction

JUNE 29, 2023

This is in contrast to Experience Management maximizing brand allies via referrals and quick wins, and Touchpoint Management maximizing revenue (or productivity for employee experience or nonprofits or governments) by reversing and offsetting churn. When it’s hard to close this gap, then manage expectations better.

Leadership 62

Leadership ROI Customer Journeys Touchpoint 62

TechSee

DECEMBER 11, 2018

To deliver value in 2019, call center leaders must select a CX initiative that can immediately demonstrate ROI. However, aside from short term ROI, improving your call center customer experience strategy requires careful consideration for the long term as well. Aligning business objectives with contact center performance.

Call Center 182

Call Center Omni-Channel Self Service Strategy 182

ShepHyken

MAY 25, 2020

7 Effective Ways to Use Video in Email Marketing by Téa Liarokapi. Business2Community) Email marketing and video are two services that can be combined and provide great results, because one is engaging and the other is cost-effective. My Comment: I’m a big believer in using video to enhance the customer experience.

Customer Service 62

Customer Service Contact Center ROI Customer Retention 62

Customer Interactions

FEBRUARY 7, 2013

But when’s the last time you heard “improved security” mentioned as a source of ROI? Yet, the potential ROI from security improvements can far outweigh any operational cost savings from PSIM. Simple – when you’re looking at PSIM ROI, don’t forget to consider the hidden ROI of improved security.

ROI 46

ROI Financial Conference Banking 46

Natalie Petouhof

NOVEMBER 10, 2016

Perhaps the answer is video marketing. Video consumption has exploded across all devices and is one of the fastest growing advertising category. Adobe, a the leader in video content creation and delivery, announced it’s acquisition of TubeMogul which will enable brands to capitalize on the huge shift to online video.

Advertising 40

Advertising Video Innovation Software 40

BirdEye

MAY 3, 2023

Native ads: These are sponsored ads that appear naturally throughout a platform, like a paid video on YouTube. Video content marketing Whether through educational, review, or entertainment videos, this approach boosts conversions, improves ROI, and helps forge customer relationships. ” series.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Comm100

MAY 16, 2023

Hackers target the research and education sector because these are the low-hanging fruits that give them huge ROI. These include corrupt software patches, flawed chat windows, lack of firewall, and weak access management. A large attack surface incentivizes criminals and they’re using chat apps to steal information.

Chatbots 205

Chatbots Software Financial Tools 205

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. A video can create an emotional connection. A video can create an emotional connection. Managing Your Marketing: 5 Tips to Reduce Risk of Failure by Angela Hausman, PhD.

Customer Service 62

Customer Service Entertainment ROI Retail 62

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. These platforms can transform how you connect with clients and improve your real estate reputation management.

Social Media 57

Social Media Tips Sales Advertising 57

TechSee

APRIL 26, 2021

But with many call centers still adhering to a remote work model, call center management must work hard to ensure that the agents staffing the call centers feel engaged, filled with a sense of purpose and autonomy. This means that call centers are more important than ever for assisting customers with their technical problems.

Contact Center 109

Contact Center Self Service Call Center Multi-Channel 109

ShepHyken

MAY 12, 2020

Moving forward, video could become the new voice in terms of customer support as customers and companies rely more on video technology. When pitching ideas to the C-Suite, make sure you present them with an ROI attached. We must embrace the changes and innovations that come during these times if we hope to keep moving forward.

Video 99

Video Technology ROI Employee Experience 99