InMoment XI

JANUARY 17, 2024

The Importance of Guest Experience Management Guest experience management is vital for hospitality brands looking to build a positive reputation, foster customer loyalty, achieve competitive differentiation, and ultimately drive long-term success and profitability. A positive guest experience involves going beyond basic customer service.

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

InMoment XI

FEBRUARY 6, 2024

In today’s digital landscape, the importance of social media marketing cannot be understated. Social media platforms like Facebook, YouTube, X (formerly called Twitter), TikTok, Instagram, and LinkedIn (among others) are essential for businesses looking to attract customers, gather valuable feedback, and foster customer loyalty.

Social Media 260

Social Media Marketing Advertising Feedback 260

Lumoa

JANUARY 24, 2024

In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. And if you want to become a real change-maker in your organization, you need to learn how to extract insights from customer feedback. Have you ever traveled to a country where you didn’t speak the language?

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

InMoment XI

JULY 19, 2023

Customers have high expectations when it comes to interactions with brands, and delivering exceptional experiences has a direct impact on loyalty, satisfaction, and overall business success. These professionals often have backgrounds in fields like market research, customer service, UX design, and psychology.

Customer Experience 260

Customer Experience Customer Journeys ROI Customer Centricity 260

Experience Investigators by 360Connext

APRIL 23, 2024

Leading customer experience efforts within a larger business strategy can offer a blueprint for fostering customer loyalty, enhancing customer (and employee) retention, and ultimately, driving brand loyalty. But today’s C-Suite is still questioning the value of customer experience and asking if investing in CX is worth it.

ROI 143

ROI CEM Net Promoter Score Customer Experience 143

InMoment XI

SEPTEMBER 27, 2023

Derek Eccleston, Director, XI Insights and Consultancy at InMoment Paul Smith, Global Marketing Director at NPSx by Bain & Company In the ever-evolving landscape of the UK insurance sector, understanding the pulse of customer perception and loyalty is paramount. What’s the Score for Insurance Brands?

Insurance 260

Insurance NPS Net Promoter Score Loyalty 260

InMoment XI

AUGUST 17, 2023

By using the Net Promoter Score system as your compass, you can gain a better understanding of what drives customer loyalty and satisfaction. They are crucial for creating and maintaining a positive customer experience, ultimately leading to customer satisfaction, loyalty, and business success.

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

InMoment XI

AUGUST 2, 2023

While reports and data can offer valuable insights, the most authentic and relevant information comes directly from your customers. Remember, customer feedback is a goldmine of actionable data that can steer your business towards delivering exceptional experiences and fostering lasting customer loyalty.

NPS 260

NPS Customer Centricity Tips Automotive 260

InMoment XI

MARCH 5, 2024

Analyzing these transcripts with solutions such as conversation intelligence can reveal valuable insights into customer preferences, concerns, and issues, which can inform business strategies and improve customer service. What is Unstructured Data? How is Unstructured Data Used?

Data 260

Data Customer Experience Social Media Analysis 260

InMoment XI

JANUARY 30, 2024

Enhanced Customer Loyalty: By consistently providing positive experiences, CXM software contributes to building customer loyalty. Positive experiences contribute to a positive image, and improved brand reputation management , which aids in differentiating your brand in the market.

Customer Experience Management 295

Customer Experience Management Software Customer Experience Management 295

InMoment XI

JANUARY 4, 2024

But, there are more benefits to a well-crafted retail customer experience that go beyond customer loyalty. Word-of-Mouth Marketing Satisfied customers become brand ambassadors, sharing their positive experiences through word-of-mouth marketing. The retail customer experience is also a complex one. Let’s examine a few: 1.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Lumoa

FEBRUARY 14, 2024

External factors like market demand, pricing trends, or competitors’ initiatives can arise at any time, setting off a chain reaction that affects your overall CX. Benchmark Against Competitors Competitive analysis is also highly insightful during a CX audit. Reviewing your existing CX strategy is a good place to start.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Lumoa

FEBRUARY 2, 2023

According to research, 95% of consumers believe customer experience is the key to brand loyalty. A positive experience builds loyalty and trust, increases sales, and improves customer satisfaction. The retail market is insanely competitive today. Success depended on creating an excellent physical environment for shoppers.

Retail 236

Retail Net Promoter Score Strategy Customer Experience 236

InMoment XI

SEPTEMBER 20, 2023

Based on responses from over 32,000 consumers, we have uncovered invaluable insights that reveal how certain brands are performing. Retail’s NPS Drivers When we scrutinise the net promoter score (NPS) data by sector, a pattern emerges: product quality and great value consistently stand out as the primary drivers of customer loyalty.

Net Promoter Score 260

Net Promoter Score NPS Retail Trends 260

TechSee

FEBRUARY 6, 2024

As a result, companies are increasingly turning to artificial intelligence (AI) to enhance their customer experience (CX). AI-powered CX automation can help leadership automate routine customer tasks, personalize customer interactions, and automate customer service at scale. AI is essential for CX AI is not a futuristic concept.

Customer Satisfaction 109

Customer Satisfaction Tips Leadership Wait Times 109

InMoment XI

JULY 12, 2023

It directly influences customer satisfaction, loyalty, and advocacy, making it crucial for businesses to deliver exceptional experiences that meet or exceed customer expectations. With the number of businesses available to your customer base, including big competitive retail brands, you have to make your business stand out from the pack.

Customer Experience 260

Customer Experience Strategy Self Service Customer Journeys 260

Experience Investigators by 360Connext

JANUARY 23, 2024

Over-Reliance on Chatbots While AI and chatbots are absolutely critical to your overall customer experience strategy, over-relying on them at the cost of human interaction can be detrimental. AI isn’t just about tech; it’s about empathy. AI can provide personalized experiences, making customers feel seen and understood.

Trends 143

Trends Self Service Customer Experience Customer Journeys 143

CSM Magazine

SEPTEMBER 19, 2023

The digitisation of marketing has ushered in an era of unprecedented possibilities. Central to this evolution is the adoption of Artificial Intelligence (AI). AI, with its predictive analytics, personalisation capabilities, and data processing prowess, is fundamentally reshaping the landscape of B2B marketing.

B2B 100

B2B Marketing Brands Chatbots 100

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. Chapters Chapter 1 What is automation in customer service?

Customer Service 187

Customer Service Chatbots Technology Interaction 187

Retently

APRIL 5, 2024

Because in a market brimming with choices, the way customers feel about your business can set you apart. Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business. What sets an exceptional retail customer experience apart?

Retail 78

Retail Engagement Strategy Customer Experience 78

Magellan Solutions

AUGUST 23, 2023

The marketing landscape is changing due to the evolution of Artificial Intelligence (AI). AI has transformed marketing strategies and is a powerful tool. AI marketing tools are shaping the future of marketing. Initially, AI simplified tasks such as email marketing and social media scheduling.

Tools 98

Tools Marketing Social Media Advertising 98

Uniphore

JANUARY 26, 2022

Conversational AI in Banking – Practical Use-Cases for Achieving ROI. Join Daniel Faggella, Head of Research for Emerj, as he explores the current and future state of conversational AI in banking with Kimberley West, Director of Product Marketing for Uniphore. Three real-world use cases of AI in finance.

Banking 130

Banking ROI Policies Financial 130

Uniphore

NOVEMBER 18, 2021

Emotional Intelligence: An Overview While it may sound like a loose plot for the latest artificial intelligence (AI) Hollywood blockbuster, using machines to understand customer emotion is now very much a reality. Amazon is honing its Alexa AI tool ?to An emotion AI system is also?capable Emotion AI ?assesses

Roadmap 162

Roadmap Call Center Policies Brands 162

Optimove

NOVEMBER 7, 2023

As marketers we need data at our fingertips to unlock customer insights, getting innovative ideas for engaging campaigns, and perfectly orchestrating communications to each customer. As your customers, marketing, and technology evolves, so too does Optimove’s AI. And then achieving all that at scale?

Marketing 83

Marketing Multi-Channel Groups Customer Journeys 83

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

Trends 72

Trends Marketing Video Consumers 72

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. He also sits on the board of Directors for CSPN.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Optimove

NOVEMBER 28, 2023

At Optimove, we have an aspirational mission: To unleash brands’ full potential so they can gain their customer’s loyalty for life. That mission implores us to continually improve our Customer-Led Marketing Platform to help every marketer keep customers loyal and maximize each one’s lifetime value.

Brands 69

Brands B2C Customer relationships Loyalty 69

BirdEye

OCTOBER 18, 2023

The answer, as revealed at the recent Birdeye View digital conference, lies in the revolutionary potential of Artificial Intelligence (AI). As consumer behavior and expectations evolve, AI emerges not just as a tool but as an indispensable ally for businesses aiming to thrive. Get started for free WATCH DEMO 1.

Self Service 111

Self Service Chatbots Customer Expectations Consumers 111

Optimove

JANUARY 17, 2024

Discover the true value of your customers with our LTV calculator Download Now Why it Matters: As we celebrate Get to Know Your Customers Day, it’s crucial to remember that every day is an opportunity to put the customer first, starting with their data and leveraging AI-powered tools to uncover valuable insights.

Loyalty 59

Loyalty Roadmap Study Touchpoint 59

Magellan Solutions

AUGUST 10, 2023

When it comes to building a strong social media presence, it’s essential to have a solid digital marketing strategy. Most marketers now use AI tools in social media to connect with their target audiences effectively. Most marketers now use AI tools in social media to connect with their target audiences effectively.

Social Media 98

Social Media Tools Chatbots Advertising 98

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities.

Customer Experience 52

Customer Experience Social Media Analysis Loyalty 52

Optimove

DECEMBER 21, 2023

Re-engage your churned customers with this guide Download Now Why it Matters: Marketing fatigue happens when consumers feel overwhelmed by generic and irrelevant messages. It can cause customer alienation, diminished loyalty, and reduced trust and lead to negative brand perception, wasted resources, and lower return on investment.

Consumers 64

Consumers Survey Brands Marketing 64

BirdEye

SEPTEMBER 26, 2023

The use of Artificial Intelligence (AI) in healthcare industries helps businesses streamline patient management, sales processes, appointments, and improve overall patient experience. Table of contents What is AI in healthcare? What are the benefits of using AI in healthcare? What are the benefits of using AI in healthcare?

Healthcare 111

Healthcare Hospitality Social Media Wait Times 111

Thematic

FEBRUARY 19, 2024

Customer experience influences outcomes from loyalty to spending. Good customer experience helps you to boost loyalty, brand reputation, and cut support costs. Loyalty and Advocacy: Net Promoter Score (NPS): Measures willingness to recommend. Deeper Insights, Not Just Scores: Churn Rate: How many customers you lose over time.

Customer Experience 62

Customer Experience Net Promoter Score Effort Score NPS 62

Thematic

FEBRUARY 19, 2024

Customer experience influences outcomes from loyalty to spending. Good customer experience helps you to boost loyalty, brand reputation, and cut support costs. Loyalty and Advocacy: Net Promoter Score (NPS): Measures willingness to recommend. Deeper Insights, Not Just Scores: Churn Rate: How many customers you lose over time.

Customer Experience 62

Customer Experience Net Promoter Score Effort Score NPS 62

Optimove

FEBRUARY 26, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Why it Matters: Learn how Optimove empowers iGaming CRM marketers to start with the player instead of a game or bonus to form strong, loyal, and long-lasting customer relationships. As a result, marketing teams can move from insight to execution instantly.

Marketing 52

Marketing CRM Loyalty Tips 52

Optimove

MARCH 18, 2024

Leveraging AI and predictive models can help operators identify and act on at-risk players. Responsible gambling tools are emerging as trust and loyalty boosters, with 75% of players appreciating their inclusion, Optimove survey reveals. Loyalty can be a result of personalization, offers, level of service and more.

eBook 52

eBook Loyalty Tips Measurement 52