One Millimeter Mindset

SEPTEMBER 17, 2018

In today’s digitally transforming customer ecosystems, the customer interacts with people, software, systems and machines. Then take a look at my latest speaking programs and workshops. . Finally, customer service delivery happens in all sorts of environments. Not just because they receive a survey from us. is available on Amazon.com.

Customer Experience 202

Customer Experience Customer Service B2C Customer Retention 202

One Millimeter Mindset

AUGUST 23, 2018

Any of the plethora of scoring systems which measure customer satisfaction and loyalty. Do management and leadership address these factors with you? Engage me to speak or conduct an interactive workshop at your next corporate or association event. Chances are, your organization already has a scorecard or two. Contact me.

Customer Retention 133

Customer Retention Sales Measurement Loyalty 133

SurveySparrow

OCTOBER 7, 2023

It seeks to rectify historical disadvantages, ensuring that no one faces discrimination, bias, or systemic barriers that hinder their growth or success. Religious and Belief Diversity Employees may practice different religions, or follow various belief systems, including atheism or agnosticism.

Policies 52

Policies Culture Leadership Innovation 52

One Millimeter Mindset

JULY 9, 2020

First, these post-sale people offer clients insight into what’s next and what’s new in your company’s product, service, and system offerings. But, because of the post-sale support continuum and new product innovation your company offers them. The best (often uncompensated) salespeople in your company are your client retention folks.

Company 96

Company Sales Leadership Innovation 96

ShepHyken

DECEMBER 3, 2023

Manuals have been created, processes have been approved, the collateral has been ordered, and the team may be weary – however, leadership is SO EXCITED for the culmination of this investment. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops.

Customer Service 59

Customer Service Loyalty Programs Loyalty Customer Service Training 59

Experience Investigators by 360Connext

JANUARY 5, 2021

Here are six foundational practices we use when consulting and workshopping with our clients to get specific and create that organizational magic. In workshops , I start with a “recent customer profile” exercise to highlight how easy it is to get far away from actual customers. Six Ways to Actively Build a Customer-Centric Culture: 1.

Customer Centricity 190

Customer Centricity Culture Customer Journeys Government 190

BlueOcean

DECEMBER 13, 2022

Returning to the example of Nordstrom’s Nordy Club, rewards include free alterations, lifestyle workshops, style events, and more—great examples of how a brand is going deeper to offer more than just points-based discounts. Will you have senior leadership involved in your account? That last one is one we can help with!).

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

One Millimeter Mindset

SEPTEMBER 24, 2018

Or do you automatically follow what the system tells you to do next? Reinforcing a hopscotch client retention strategy reinforces “the same” rather than providing the palette for innovation. Hire me to speak or conduct a workshop at your next corporate or association event. What are your next steps? Today and Tomorrow.

Strategy 213

Strategy B2C Customer Retention B2B 213

Alliance by IFS

SEPTEMBER 14, 2019

This year’s Smarter Services™ Symposium leadership conference , September 16-18 in Chicago, will bring together more than 250 manager and VP-level service leaders to share and learn from one another’s executive leadership experiences. Previewing This Year’s Executive Leadership Conference Agenda. Monday, September 16.

Meeting 62

Meeting Conference Customer Journeys Self Service 62

One Millimeter Mindset

JUNE 16, 2021

During my professional innovation keynotes , workshops and coaching, you and I explore how you solve problems: your own, your team’s, your employers’, your clients’. Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |.

Innovation 69

Innovation Leadership Consulting Connections 69

eGain Blogs

OCTOBER 29, 2021

New innovative and collaborative technologies have been tested and improved to support new models and processes while people have found new ways to socialize and build relationships – all important developments for strong knowledge sharing in the organization. “Be Post-facto catch up of the missing sessions.

Connections 93

Connections Conference Innovation Customer Engagement 93

AWS Machine Learning

JANUARY 26, 2024

We also discuss common security concerns that can undermine trust in AI, as identified by the Open Worldwide Application Security Project (OWASP) Top 10 for LLM Applications , and show ways you can use AWS to increase your security posture and confidence while innovating with generative AI.

Government 124

Government Training Data Policies 124

Circular Edge

APRIL 23, 2021

Continuous Innovation with JD Edwards. has been extended through at least 2032 , providing JDE customers with another 10 years of rolling product development, features & innovations. And with all that’s been delivered so far, I’m looking forward to the next 10+ years of innovation. What a fun & inspiring experience!

Resources 52

Resources Self Service Case Study Innovation 52

NobelBiz

JULY 31, 2023

With the right call queuing system in place, you’ll witness improved call handling, reduced wait times, and heightened agent productivity. This system ensures that no call goes unanswered and customers are directed to the most suitable agent available. The Adaptive Nature of Modern Queues Call queuing isn’t a static system.

Communication 52

Communication Call Center Wait Times Contact Center Software 52

NobelBiz

FEBRUARY 13, 2024

As agents familiarize themselves with the information, the system efficiently manages the dialing process, initiating calls to prospects. CRM Call Center Integration seamlessly combines a customer relationship management (CRM) system with call center operations. But NobelBiz doesn’t stop at just efficiency.

Call Center 59

Call Center Self Service Software Contact Center 59

Strativity

NOVEMBER 21, 2019

It’s not necessarily that your senior management and leadership team isn’t plugged into your customer experience, but they likely aren’t experiencing it in the same way as your more directly customer-facing team members. Co-create and innovate your ideal customer experience. Want to know what’s going on in the kitchen?

Customer Experience Design 52

Customer Experience Design Consulting Customer Experience Touchpoint 52

Integrity Solutions

AUGUST 24, 2022

While online training and workshops can be effective delivery mechanisms for information and knowledge, the real impact only comes when you’re able to turn that knowledge into daily behaviors. We assume that if we teach skills in a workshop or an online course, sales representatives will remember and practice them. Get in shape.

Training 90

Training Sales Strategy Study 90

West Monroe

APRIL 4, 2023

This article was originally featured in the April 2023 issue of the Manufacturing Leadership Journal. ©2023 Manufacturing Leadership Council, a division of the National Association of Manufacturers. All Rights Reserved. This saves significant time and costly trial and error and has become a source of value.

Data 52

Data Measurement Leadership Analytics 52

AWS Machine Learning

JANUARY 5, 2024

Data science and DevOps teams may face challenges managing these isolated tool stacks and systems. The model name is stored for reference in another pipeline using the AWS Systems Manager Parameter Store. Integrating multiple tool stacks to build a compact solution might involve building custom connectors or workflows.

Data 112

Data Management Effort Score Training 112

Verint

DECEMBER 28, 2017

Better yet, take a good long think about the implications of these ideas and strategies for business growth, expansion and your own leadership in 2018. Let’s discuss how One Millimeter Mindset workshops and leadership coaching can help rediscover the innovative mindset upon which you founded your company.

Customer Retention 36

Customer Retention Leadership Sales Innovation 36

Customer Alignment

MARCH 2, 2018

Establish the blueprint in a collaborative hands-on workshop (series of workshops) and ensure that it is linked to the overall business strategy. If you take the leadership of the CX, begin to build internal corporate relationships and gain the respect and trust of other influencers of the customer experience within your business.

Chief Customer Officer 99

Chief Customer Officer Customer Journeys Customer Experience Roadmap 99

Russel Lolacher

JANUARY 12, 2021

A few years ago, I was attending a cross-organizational workshop that was meant to help foster different ways of thinking from leadership, specifically around innovation and future planning. Your focus is on processes, systems, tools and products that are designed and implemented based on internal thinking and intuition.

Employee Engagement 59

Employee Engagement Culture Innovation Communication 59

SaleMove

NOVEMBER 20, 2018

By now, the benefits of forging long-term relationships with employees above and below you should be fairly obvious: It widens both parties’ networks, sows the seeds of leadership, offers a 360 view of the company and adds an enriching element to the workday. .” Find A Mentor—and Become One.

Company 54

Company Banking Study Leadership 54

Up Your Service

APRIL 1, 2018

Competition, globalization, and widely available delivery systems makes a differentiated customer experience more difficult to achieve, and more necessary for you to stand out. The same is true for business to business, where your innovations in equipment, supplies, or standards will be noticed and can be quickly copied by your competitors.

Customer Experience 80

Customer Experience Culture Hotels Customer Expectations 80

Gainsight

MARCH 29, 2019

And neither developed their systems out of whole cloth either! It was so inspiring and humbling to see how innovative each one has been in their organizations—but also to see how their innovations are also part of larger trends across the industry. As Newton wrote, they “stood on the shoulders of Giants.”

Metrics 55

Metrics Customer Success eBook Innovation 55

SaleMove

NOVEMBER 20, 2018

By now, the benefits of forging long-term relationships with employees above and below you should be fairly obvious: It widens both parties’ networks, sows the seeds of leadership, offers a 360 view of the company and adds an enriching element to the workday. .” Find A Mentor—and Become One.

Company 40

Company Banking Study Leadership 40

SaleMove

NOVEMBER 20, 2018

By now, the benefits of forging long-term relationships with employees above and below you should be fairly obvious: It widens both parties’ networks, sows the seeds of leadership, offers a 360 view of the company and adds an enriching element to the workday. .” Find A Mentor—and Become One.

Company 40

Company Banking Study Leadership 40

Up Your Service

APRIL 1, 2018

Competition, globalization, and widely available delivery systems makes a differentiated customer experience more difficult to achieve, and more necessary for you to stand out. The same is true for business to business, where your innovations in equipment, supplies, or standards will be noticed and can be quickly copied by your competitors.

Customer Experience 69

Customer Experience Culture Hotels Customer Expectations 69

Second to None

AUGUST 30, 2018

Schedule regular training sessions and workshops for your employees that cover all different areas or, if you want to put the power in the hands of your staff, give them the chance to choose a couple of training courses to attend each year. In the same Blanchard Co.

Social Media 94

Social Media Loyalty Advertising Feedback 94

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Jeannie: She’s a TEDx speaker , CEO and Chief Customer Experience Investigator at 360 Connext , trainer, workshop leader, consultant, and podcaster. Why we love Clare: She’s a digital nomad, keynote speaker, Founder of CMXperience , and shares her personal thoughts and experiences on The CX Nomad. Jeannie Walters. Joey Coleman.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bill Quiseng. Bob Thompson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Up Your Service

NOVEMBER 15, 2016

According to Everett Rogers’ book Diffusion of Innovations , leaders initiating change need to recognize that people respond differently to change. Wise leaders understand how to leverage team members who are open to innovation to create momentum and influence the wider organization. As a result, many people try to avoid it.

Culture 40

Culture Groups Innovation Loyalty 40

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bill Quiseng. Bob Thompson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

AWS Machine Learning

NOVEMBER 18, 2022

And last but never least, we have exciting workshops and activities with AWS DeepRacer—they have become a signature event! Leadership sessions – Learn from AWS leaders about key topics in cloud computing. Builders’ sessions – These highly interactive 60-minute mini-workshops are conducted in small groups of less than 10 attendees.

Contact Center 77

Contact Center Training Leadership Innovation 77

Qualtrics

AUGUST 6, 2020

O’Reilly has built a system he calls unlearning, defined “as the process of letting go, moving away from, and reframing once-useful mindsets and acquired behaviors that were effective in the past, but now limit our success. Unlearning explained. In fact, the most challenging obstacle we face is ourselves according to O’Reilly.

Roadmap 26

Roadmap Retail Employee Engagement Strategy 26

SurveySensum

JULY 14, 2020

Adrian Swinscoe – Customer Service & Experience Advisor, Speaker, Workshop, Masterclass Leader. She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Russel Lolacher

MAY 1, 2022

almost three decades of running Mainstreet communications offering expertise in organizational planning and leadership development. We had to be really organized, we had to have good systems, but he really treated us as part of the team in the sense that he solicited our opinions, he asked us what changes would help.

Culture 52

Culture Communication Leadership Employee Experience 52