Storyminers

JUNE 3, 2022

Together, we worked on the wireless drive-thru experience for McDonald’s. Lou taught me how to ‘read’ a business by reading its clues. Steve taught me how to design a business to be adaptive to its customers’ needs. 2016 will be the year that technology will (finally) let us put humans first again. Powerful combination!

Trends 147

Trends Customer Experience Wireless Entertainment 147

The DiJulius Group

JULY 1, 2019

When I was building NationLink Wireless, I attended the Birthing Of Giants entrepreneurship program?based at the Massachusetts Institute of Technology. The post How to Kick Old Habits and Improve Discipline appeared first on The DiJulius Group. based on Verne Harnish’s book Mastering the Rockefeller Habits?at

Wireless 40

Wireless How To Groups Technology 40

TechSee

JANUARY 14, 2021

If you’ve ever been tempted to smash your wireless router or take a bat to your smart thermostat out of sheer frustration, then you already have a pretty good idea of why we do what we do at TechSee. We are a team of problem solvers who push the barriers of technology. Never heard of TechSee?

Company 109

Company Wireless Video Technology 109

TechSee

MAY 24, 2021

Rising crime rates, falling prices of home security devices, and the growing adoption of IoT smart homes and cloud-based technologies are driving the sector to an estimated $62.3 By the end of 2022, 3G wireless technology is set to become obsolete as manufacturers and MNOs shift towards 4G LTE and 5G. billion by 2025.

Self Service 124

Self Service Contact Center Wireless Video 124

Storyminers

JULY 7, 2020

While the technology is rolled out in phases, the people on the front line must adapt (continuously). In my opinion, this will be a very exciting time for those agents who can learn to leverage technology to their advantage, i.e. to serve customers better. It will not be the tech or the agents that, ultimately, determine success.

Contact Center 147

Contact Center Customer Expectations Management Wireless 147

Vonage

MARCH 11, 2016

Melanie, a Verizon Wireless technical support rep, took a minor frustration and turned it into a great experience. Read on to learn what Melanie did, why other channels would have failed, and how Verizon Wireless empowered Melanie to make it happen. I dialed Verizon Wireless’s customer service line. Time to call.

Omni-Channel 120

Omni-Channel Wireless Contact Center Average Handle Time 120

TechSee

FEBRUARY 23, 2021

3G sunsetting is a significant step in the evolution of wireless communication. Old 3G technology is set to become obsolete as manufacturers and MNOs shift towards 4G LTE and 5G. These firms need to figure out how to upgrade their subscribers’ devices to ensure uninterrupted service.

Self Service 109

Self Service Contact Center Exceptional Customer Service Wireless 109

Storyminers

JANUARY 12, 2017

Together, we worked on the wireless drive-thru experience for McDonald’s. Lou taught me how to ‘read’ a business by reading its clues. Steve taught me how to design a business to be adaptive to its customers’ needs. 2016 will be the year that technology will (finally) let us put humans first again. Powerful combination!

Trends 171

Trends Customer Experience Wireless Entertainment 171

TechSee

JANUARY 7, 2020

When Verizon restructured its operation in April 2019, one of its first actions was to merge its wireless and wireline customer loyalty programs in order to expand reward possibilities for customers. Advanced technologies. Telcos are increasingly investing in advanced technologies to reduce their churn rates.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

Beyond Philosophy

APRIL 6, 2016

Prioritize and allocate resources (time, money, people, facilities, technology). We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom.

Gamification 60

Gamification How To Loyalty Programs Wireless 60

Beyond Philosophy

APRIL 6, 2016

Prioritize and allocate resources (time, money, people, facilities, technology). We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom.

Gamification 60

Gamification How To Loyalty Programs Wireless 60

Chadwick Martin Bailey

JUNE 28, 2019

With a good segmentation, you’ll know which segments make up the bulk of your volume, which customers are at risk, and how to compete effectively. One of my favorite disruptors is new technology. Think how much change was enabled by technology with on-demand viewing, streaming content, and alternatives to episodic content.

Wireless 55

Wireless Entertainment Financial Leadership 55

CSM Magazine

MARCH 12, 2018

From there, indoor mapping technology can show a shopper the best way to get to the correct aisle for the item in question, saving the shopper time and improving his or her experience. Empower associates with the right technology. This tool can be exceptionally helpful in larger stores with a wide product mix or multiple floors.

Data 40

Data Customer Experience Wireless Retail 40

Centercode

OCTOBER 14, 2020

Now, work from home (WFH) is the norm for many companies — and it is permanently shaping the way people communicate, work, and adopt technology. Transitioning from offices to private homes has expanded an already enormous technological landscape. Getting there isn’t easy. Interoperability. Making Good Tech Great.

Connections 98

Connections Wireless eBook Customers 98

Pointillist

SEPTEMBER 28, 2021

Advances in digital technology have reshaped customer expectations for exceptional experiences. Analysts rely on this technology to comb through interaction recordings to create transcripts, identify common call drivers, flag potential compliance issues and more. These kinds of actions help customers avoid an interaction with an agent.

Contact Center 40

Contact Center Customer Journeys Self Service How To 40

CSM Magazine

JUNE 1, 2022

Let’s talk about what you need to set up a perfect home office and how it helps to determine work-life boundaries so that you can focus on your core mission. Choose the right technology for your home office. Choosing the right technology tools for your remote workspace is vital to professional development and efficiency.

Wireless 52

Wireless Video Connections Communication 52

Chadwick Martin Bailey

DECEMBER 7, 2020

What brought you to work at/in Technology & Telecommunications? How have you grown? While studying for my degree in Development Economics, I became very interested in InfoTech infrastructure (especially 3G cellular networks and wireless local loop networks at the time). How does this make you a better insights leader?

Wireless 52

Wireless Telecommunications Innovation Industry 52

TechSee

OCTOBER 16, 2018

While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer. Today the most common method for onboarding smart home products is via the use of self service tools, and especially how-to videos.

Self Service 138

Self Service Chatbots Video Wireless 138

transcosmos Information Systems

OCTOBER 4, 2017

You could request providers of outsourcing services to perform your IT security audit, which can give you insights into strategic solutions on how to improve your overall IT systems and operations. Needless to say, a sound IT security program can protect your business from any vulnerabilities in today’s technologically driven world.

Wireless 91

Wireless Policies System Software 91

Talkdesk

APRIL 7, 2020

Based on 20 years with Walt Disney World, along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” keynote for delivering outstanding customer experiences. Some of his clients include American Express, Johns Hopkins Medicine and Verizon Wireless.

Customer Service 81

Customer Service Contact Center Wireless Leadership 81

Storyminers

JANUARY 12, 2017

Together, we worked on the wireless drive-thru experience for McDonald’s. Lou taught me how to ‘read’ a business by reading its clues. Steve taught me how to design a business to be adaptive to its customers’ needs. 2016 will be the year that technology will (finally) let us put humans first again. Powerful combination!

Trends 100

Trends Customer Experience Wireless Entertainment 100

C Space

NOVEMBER 28, 2018

The implication was that, like King Harald, this new technology — this Bluetooth — could unite us all wirelessly through the PC and cellular industries. We’re witnessing the holistic revolution of technologies. Consumers know that technology is changing, fast. Everything is going to be wireless. In a way it has.

Wireless 45

Wireless Sports Healthcare Consumers 45

Magellan Solutions

JANUARY 3, 2019

The generation of students today learned how to use devices at a very young age, which is comparatively faster than other age groups. Because of that, most institutions began to eliminate the antiquated ways of teaching and started to inject technology into their curriculum and school processes. What does technical support do?

Wireless 45

Wireless Software Innovation Technology 45

Call Experts

AUGUST 26, 2021

First, wireless communication is easily accessible on employee phones. Second, using the technology in this way quickly disseminates news or instructions to everyone. . Better yet, employees are familiar with the technology and already know how to use it – making it the perfect technology for an emergency messaging system.

Wireless 52

Wireless e-support System Communication 52

CSM Magazine

MAY 7, 2019

To keep up with this sense of urgency, technology has grown ever more complex. You must have a mechanism for identifying and fixing network problems fast for all your switches, routers, servers, and wireless devices. Here’s how to find out which is the best network monitoring software for you. Understand the Tech Landscape.

Tips 40

Tips Wireless Contact Center Software 40

Tricia Morris

FEBRUARY 26, 2016

Says Nucleus Research vice president Rebecca Wettemann who led the research and reporting: “Customer service continues to be a key differentiator for companies of all sizes, and the technologies to support customer service have evolved almost as quickly as consumer demands and expectations for new service channels.

Net Promoter Score 40

Net Promoter Score Customer Service Brands Wireless 40

Magellan Solutions

JANUARY 3, 2019

This is the generation who learned how to use devices at a very young age which is comparatively faster than other age groups. Because of that, most institutions began to eliminate the antiquated ways of teaching and started to inject technology into their curriculum as well as other essential school processes.

Wireless 40

Wireless Software Innovation Technology 40

Alliance by IFS

FEBRUARY 3, 2016

Mobile technology is well-established in the field service market. That’s why these service companies are investigating the next generation of mobile solutions and need guidance to understand how to modernize their legacy solutions. Many field service organizations have already invested in mobile solutions that are aging or obsolete.

Wireless 50

Wireless Software Technology Meeting 50

BirdEye

DECEMBER 29, 2021

Whether your business is cash-only or already accepting credit cards – chances are you could benefit from introducing a wireless credit card terminal to improve the payment experience. The benefits of a wireless credit card payment machine The best wireless credit card processing terminal for your business. Modern technology.

Wireless 52

Wireless Automotive Study Social Media 52

Avaya

SEPTEMBER 13, 2016

To this end, we’re seeing technology rapidly evolving to a point where there are next-generation solutions available that can help get us to where we need to be. Last month, however, the school reopened its doors equipped with extraordinary technology that ensures next-generation protection for children and staff this school year.

Wireless 40

Wireless Technology Guidelines Examples 40

Verint

OCTOBER 10, 2017

Voice Recognition technology uses archived voiceprints to accurately recognize callers. For this, Co-browsing used in conjunction with Web Chat precisely illustrates how to operate the TV remote or fill out that lengthy loan application. For this, every organization needs some form of Case Management technology.

Customer Journeys 28

Customer Journeys Customer Engagement Self Service Engagement 28

Eptica

APRIL 20, 2017

Author: Vincent Giraud The rise of the Internet of Things (IoT) promises to dramatically change the relationship between people and technology. Author: Vincent Giraud Categorie(s): Trends & Markets The rise of the Internet of Things (IoT) promises to dramatically change the relationship between people and technology.

Customer Service 50

Customer Service Wireless Connections Exercises 50

transcosmos Information Systems

JANUARY 23, 2017

Contrary to its name, the site caters to both dummies and professionals with detailed instructions and tips, a large collection of articles, and very useful how-to guides for troubleshooting your PC. You might be familiar with this site since it’s one of the most populated forums among people with high technology IQ.

Wireless 48

Wireless Knowledge Base Tips Software 48

Pointillist

SEPTEMBER 10, 2020

Behemoths like Amazon and Netflix have transformed consumer expectations and influenced the experiences consumers demand from their banks, cable and wireless companies, and even health insurers. Evaluate the landscape of orchestration platforms to understand which technology best fills the gaps in your CX tech stack.

Customer Journeys 128

Customer Journeys Touchpoint Interaction System 128

Avaya

NOVEMBER 3, 2016

I spent much of my teens and early 20s working on farm machinery, before starting my career in software and computer technology. Aerodynamics has some effect, but the big difference is engine technology (plus modern transmissions, but bear with my analogy for a few more paragraphs). Modern engines are a marvel of computer technology.

Software 40

Software Wireless Connections Government 40

Avaya

SEPTEMBER 28, 2016

million 911 calls that come from wireless phones in NC—about 74% of all 911 calls in the state according to data from 2015. No one can say for certain if Vroome’s husband would be alive today had paramedics arrived sooner, but there isn’t any doubt that the current technology used in E911 emergency situations fails citizens.

Data 40

Data Wireless Automotive Software 40

Tricia Morris

NOVEMBER 6, 2015

So what’s an agency to do when faced with less money and staff as customer expectations continue to grow, along with the innovations in technology that empower them? Consumer feedback should drive customer technology strategies. How to better understand your customers and what they want. And more.

Government 40

Government Self Service Customer Service Social Media 40