InMoment XI

FEBRUARY 2, 2024

Major Hospitality Conglomerate Masters The Art of Engagement At the heart of one of the biggest dining, entertainment, and hospitality conglomerates in the nation lies a balanced approach to customer feedback: they’ve mastered the art of both reactive and proactive engagement.

Hospitality 260

Hospitality Call Center Retail NPS 260

CSM Magazine

SEPTEMBER 28, 2021

At the same time, social media platforms, along with ratings and review sites like TripAdvisor, are more commonly used during and after the visit. Brands can set themselves apart by ensuring that their website, Google listings, rating sites and social media profiles are accurate and engaging. Social media management.

Hospitality 52

Hospitality Study Consumers Social Media 52

Steve DiGioia

JULY 19, 2021

To say the least, they’re all leaders in their respective fields of customer service, hospitality, social media, consulting, coaching, podcasting, and keynote speaking. Please support these wonderful folks by connecting with them on social media and sharing these posts on Twitter, Facebook, LinkedIn, etc.

Customer Service 189

Customer Service Social Media Hospitality Leadership 189

Bill Quiseng

MAY 3, 2023

When you are Magnificently Boring to CARE, your customers are WOWED and happy, returning again and again, raving to others on social media. customerservice #customerexperience #customerloyalty #custserv #custexp #cx #hospitality

Hospitality 167

Hospitality Social Media Loyalty Connections 167

CSM Magazine

AUGUST 22, 2023

Their choices are influenced by peer reviews, social media interactions, and real-time feedback. These advanced virtual assistants represent a harmonious fusion of technology and hospitality, encapsulating the ethos of modern guest services. They research, plan, and make decisions on the go using multiple devices.

Hotels 52

Hotels Chatbots Hospitality Guest Experience 52

ReviewTrackers

MARCH 6, 2017

Whether it’s in the form of a detailed review on Google or Facebook, an overall star rating on Dr. Oogle or Healthgrades, personal recommendations on ZocDoc or Vitals, or candid comments on social media, the opinions, experiences, and feedback shared by patients have the power to influence the behavior of those looking for care.

Hospitality 85

Hospitality Customer Success Healthcare Automotive 85

Steve DiGioia

MAY 23, 2022

Sponsor the local school sports teams with clothing or equipment or donate to the area hospital, senior center, or church. Use social media wisely. Many travelers love to find those “non-touristy” attractions and will appreciate your efforts. Many communities have a local Facebook Group.

Sports 361

Sports Fashion Hospitality Hotels 361

Steve DiGioia

SEPTEMBER 5, 2022

Social media “influencers” claim it. A 20+ year hospitality career. And, nowadays, they have more social media followers than I could ever imagine. Job descriptions expect it. And we listen to those we assume are one. An “expert”. But who is really an expert? What Are the Requirements to be an Expert?

Social Media 208

Social Media Hospitality Video Tools 208

NetBase

MAY 30, 2019

Such is the lot of hospitality and restaurant brands. Here are some highlights from the NetBase report 2019 Hospitality & Restaurants: 25 Secrets Unlocked by Customer Experience Analytics. Here are the things consumers are most concerned with in each industry: Hospitality. One Super Easy Box to Check. Response times—i.e.,

Hospitality 56

Hospitality Analytics Report Consumers 56

C3Centricity

MAY 20, 2019

Hospitality is perhaps one of the most visible industries where customer satisfaction, or lack of, is quickly shared with the world. Hospitality is also one of the industries that receives the most comments online, thanks to TripAdvisor and other booking sites. There is no hiding from their clients for hospitality! ” #2.

Industry 218

Industry Strategy Hospitality Hotels 218

Bill Quiseng

MARCH 20, 2024

A veteran of over 40 years in hospitality leadership, I was, until several years ago, a customer service/customer experience speaker. Listening with their earplugs and watching on their cellphones with their friends or young social media influencers, Gen N is oblivious to any older generation around them.

Leadership 97

Leadership Hospitality Social Media Interaction 97

BlueOcean

JUNE 26, 2018

When it comes to customer experience, there’s a lot of cross-over between the hospitality industry and the contact center industry. Paul has earned acclaim for his exceptional management skills in the hospitality field – particularly his ability to generate loyalty with both staff and guests. Empathy is key.

Customer Service 353

Customer Service Hospitality Contact Center Hotels 353

Bill Quiseng

FEBRUARY 21, 2024

This course is a prerequisite for business professionals in the B2C or hospitality industry. Your customers will return repeatedly, spend more money, and rave about you to others on social media. Welcome to CX 102 or Advanced CX. It’s an elective for the B2B or the online/digital industry. Consistency builds trust.

B2C 88

B2C B2B Hospitality Social Media 88

NetBase

NOVEMBER 21, 2018

No industry is immune to change – and the hospitality industry is no exception. The NetBase 2018 Social Intelligence Report: Hotels has all the insights! The success of Airbnb is the biggest modern example of this for the hospitality industry. What’s the next big thing in hospitality? Disruptions and Disruptors.

Hospitality 43

Hospitality Industry Hotels Social Media 43

GetFeedback

NOVEMBER 25, 2019

Hospitals: 76%. Internet Social Media: 72%. Health and Personal Care Stores: 77%. Health Insurance: 73%. Hotels: 76%. Household Appliances: 80%. Internet Investment Services: 79%. Internet News and Opinion: 75%. Internet Retail: 80%. Internet Search Engines and Information: 79%. Internet Service Providers: 62%.

Customer Satisfaction 293

Customer Satisfaction Industry Effort Score Apparel 293

Up Your Service

MAY 3, 2017

This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. Good or bad, social media massively amplifies the word-of-mouth effect.

Hospitality 74

Hospitality Travel Industry Brands 74

LoyaltyPlus

NOVEMBER 9, 2018

Loyalty programmes or rewards programmes are a major revenue generator in the hospitality industry and keeping operators front of mind, seeing as it is offered to customers who regularly support a company. Social media is a powerful and accessible tool to spread the word about the benefits of loyalty programmes.

Hospitality 40

Hospitality Loyalty Industry Airlines 40

CSM Magazine

FEBRUARY 2, 2018

Ascensos, the Scottish-based contact centre management specialist, has presented Glasgow Children’s Hospital Charity (GCHC) with a cheque for £17,500 after a fantastic fundraising effort. After a recent tour of the hospital, Ascensos confirmed GCHC as its charity partner for 2018.

Hospitality 40

Hospitality Multi-Channel Social Media Retail 40

BirdEye

MARCH 15, 2024

In a recent survey conducted by Birdeye, we discovered that 36% of respondents consider YouTube the most crucial social media platform for establishing their online presence. Restaurants and hospitality Weekdays: Evenings (5:00 PM – 8:00 PM) when viewers plan meals and look for recipe inspiration.

Social Media 69

Social Media Entertainment Video Insurance 69

Beyond Philosophy

DECEMBER 10, 2018

Not too long ago, I had a minor outpatient procedure at a hospital. When I checked my email the next morning, there was a survey from the hospital. But they keep coming, despite the fact that social media offers much better tools for learning what customers are thinking. Surveys, Social Media, and Customer Memories.

Social Media 158

Social Media Hospitality Survey Airlines 158

Magellan Solutions

SEPTEMBER 11, 2023

Tailwind Tailwind offers advanced AI tools for businesses to manage social media. It enables businesses to stay ahead in the dynamic social media scene. Organizations can manage their social media presence with Tailwind’s distinctive features. It ensures higher audience engagement.

Tools 98

Tools Social Media Healthcare Resources 98

BirdEye

SEPTEMBER 11, 2023

Multi-location businesses receive unprecedented customer feedback through social media, surveys, and online reviews. Imagine you own a small restaurant and encourage your customers to leave reviews on your Google Business Profile or social media pages. Use AI to identify common themes or topics within the feedback.

Feedback 108

Feedback Strategy Social Media Analysis 108

ShepHyken

JUNE 10, 2016

This week on our Friends on Friday guest blog post my colleague, Benny Tjia shares lessons learned from the hospitality industry about creating a customer focused culture. I agree that the hospitality industry seems to be the perfect place to find excellent examples of good (and bad) business practices as well as examples of customer service.

Hospitality 48

Hospitality Industry Hotels Customer Service 48

InMoment XI

JANUARY 16, 2024

Hospitality Virtual Concierge Services : Hotels and travel agencies employ virtual concierge services powered by AI to provide guests with information about amenities, local attractions, and hotel services. Multichannel Support Consider AI software that supports various communication channels, including voice, chat, email, and social media.

Contact Center 260

Contact Center Virtual Agent e-support Chatbots 260

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Because they have 75 unique social media accounts across Facebook, Instagram, and Twitter, they must tailor all of their content to match each local audience’s specific needs and preferences.

Social Media 116

Social Media Management Guidelines Brands 116

Magellan Solutions

DECEMBER 4, 2023

It guarantees that your hotel thrives by providing top-notch hospitality services. Our goal is to provide exceptional service that sets a new standard for hospitality. We are your partner in providing exceptional hospitality. We will uncover its essence in shaping outstanding hospitality. Read along!

Hotels 52

Hotels Management Hospitality Guest Experience 52

ReviewTrackers

MAY 5, 2021

This bump in sales, when handled correctly, can do a world of good for a restaurant’s review volume, score trends, and overall social media buzz. A few minutes looking at social media will be enough to persuade you about the value of pumpkin spice when it comes to getting customers to talk about your venue.

Strategy 132

Strategy Marketing Hospitality Social Media 132

Customer Guru

JUNE 29, 2018

In this episode of CX Conversations, our guest – Rajarshi Sen (Raj), Manager, Operations & Strategic Initiatives at Kamineni Hospitals – joins our host – Vivek Jaiswal – to discuss the state of customer experience in Healthcare. I would just sit and talk to them and listen to them about what they have to say.

Hospitality 76

Hospitality Healthcare Customer Experience Management 76

Alida

OCTOBER 2, 2017

According to a study by First American Healthcare Finance and Health Forum, hospitals are increasing their IT budgets in the hopes of improving patient satisfaction. As president and CEO of Ed Bennett Consulting, he provides expert guidance to both hospitals and vendors to help them get the most out of digital technologies.

Self Service 100

Self Service Strategy Hospitality Social Media 100

Horizon CX

DECEMBER 1, 2023

Ritz-Carlton: Anticipating Guest Needs for Exceptional Hospitality The hospitality industry is another arena where effective communication and a focus on service are paramount. This approach goes beyond mere salesmanship, focusing on service by enhancing the user experience and keeping subscribers engaged.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. With the prevalence of online reviews and social media, managing and enhancing guest experiences is crucial to maintaining a positive brand image.

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

BirdEye

MARCH 6, 2023

The majority of customers are in industries that are reputation-driven, including dental, healthcare, home and professional services, real estate, property management, retail, hospitality, and automotive. While our customers have been busy growing, we’ve been busy, too.

Healthcare 98

Healthcare Automotive Hospitality Social Media 98

CSM Magazine

FEBRUARY 1, 2024

It may include everything from answering phones at a hotel to providing social media support for a large corporation. Increased customer engagement with weekly social media question and answer sessions. Customer service is a broad term that covers a large number of tasks.

Net Promoter Score 52

Net Promoter Score How To Social Media Self Service 52

ReviewTrackers

AUGUST 19, 2020

Hotel review sites are one of the most important sources of customers in the hospitality industry. If you want an easy way to monitor feedback from all of these sites, you should consider using hospitality review management software like ReviewTrackers. Hospitality-Focused Sites. The 10 Most Popular Hotel Review Sites.

Hotels 123

Hotels Hospitality Travel Social Media 123

BirdEye

NOVEMBER 28, 2023

Choosing providers — from hospitals to specialists to dentists — can really get your nerves jangling. Managing online reputations requires specialized expertise Navigating the digital world – from review sites and blogs to social media – isn’t easy for any team. Why is reputation management a big deal in healthcare?

Industry 59

Industry Management Healthcare Hospitality 59

Customer Bliss

JANUARY 20, 2022

And here’s why: they focus on to recruiting people from caring professions (healthcare, hospitality, etc.) First Direct’s is equally as swift, personal and helpful in mobile, social and Internet interactions. Even in these social media interactions, First Direct imparts a human touch.

Case Study 148

Case Study Banking Study Hospitality 148

CSM Magazine

FEBRUARY 2, 2024

After selecting Sabio Group as its transformation partner, Benenden implemented the Genesys Cloud CX platform, consolidating interactions whether via phone, email, chat, text or social media and providing a unified member view.

Self Service 52

Self Service Multi-Channel Healthcare Case Study 52