ReviewTrackers

FEBRUARY 20, 2019

Along with Yelp, Healthgrades ranks as today’s most trusted site for online reviews and ratings of doctors, dentists, and hospitals. It also lists and rates top hospitals and facilities across the US based on review information such as cleanliness and value. Healthgrades. All in all, Healthgrades features over 1.1 UCompareHealthCare.

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Hospitality Healthcare Marketing Insurance 78

Keatext

MARCH 5, 2019

The post How to market great hospitality brands with text analytics appeared first on Keatext.

Hospitality 75

Hospitality Analytics Brands Marketing 75

CX Centric

OCTOBER 8, 2021

As part of the event, we drafted out some of the key challenges in the hospitality sector in which the attendees were very much participative when it came to discussing these challenges. These challenges included: How can hospitality companies convey hygiene and restore confidence in safe travel?

Hospitality 52

Hospitality Guest Experience Hotels Travel 52

Customer Bliss

NOVEMBER 6, 2018

Jude Children’s Research Hospital which I visited a few weeks ago. Jude Children’s Research Hospital. This is the process for us to run an individual marketing campaign from our direct marketing team; these are all the steps that are involved; this is all the steps that are involved for an email campaign.

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Hospitality Customer Journeys Video Chief Customer Officer 190

Clarivate

OCTOBER 24, 2023

To keep pace with the changing landscape of sites of service for surgical procedures, medical device companies are under pressure to evolve their sales and marketing strategies to the expanding non-hospital market. According to Clarivate data, traditional inpatient procedures are increasingly shifting to outpatient settings.

Sales 52

Sales Strategy Hospitality Data 52

CSM Magazine

SEPTEMBER 28, 2021

Now, as businesses reopen their doors and consumers engage in more leisure activities, we are seeing that those same platforms are providing a wealth of information that enhances the customer experience,” says Anthony Gaskell, Reputation’s EMEA Managing Director, “The hospitality industry is competitive. Acting on feedback.

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Hospitality Study Consumers Social Media 52

ReviewTrackers

MARCH 6, 2017

.” Customer Success Story: Nicklaus Children’s Hospital. Nicklaus Children’s Hospital is one of the leading pediatric hospitals in the nation. It’s part of Miami Children’s Health System, the area’s only healthcare system fully dedicated to pediatric care.

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Hospitality Customer Success Healthcare Automotive 85

Ann Michaels and Associates

JUNE 5, 2020

Interesting enough, there is a similar pivot within the hospitality industry. From retail to the hotel boutique experience, both industries have one thing in common, their need to be tech savvy in an ever evolving, competitive market. The Retail & Hospitality Shift. Social Media Transparency. How are you going to stand out?

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Hospitality Retail Social Media Hotels 59

Maru Group

AUGUST 13, 2020

The hospitality industry faces an unprecedented test with the spread of COVID-19. Hospitality is inherently social. Maru/Matchbox recently facilitated a conversation with a group of hospitality professionals, to provide a forum for the exchange of ideas and to better understand the revolution currently underway.

Hospitality 52

Hospitality Industry Hotels Tourism 52

InMoment XI

JANUARY 18, 2022

In the past few years, businesses have had to pivot countless times in order to adapt the experiences they provide customers, employees, and the greater market. It’s never been more important to stay tuned into employee and customer experience trends. This is where InMoment’s newest report comes in.

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Trends Measurement Customer Experience Entertainment 493

Prophet

JANUARY 15, 2020

The post How Prophet Creates Winning Hospitality Brands that Stand Out appeared first on Brand and Marketing Consultancy | Prophet. It is a testament to our commitment to help our clients unlock uncommon growth. In addition to the success stories with China’s leading […].

Hospitality 52

Hospitality Brands Consulting Innovation 52

ReviewTrackers

MAY 5, 2021

A seasonally relevant ingredient or two are great on the front-end of marketing, giving you an extra tool to invite customers to try out your venue and a fantastic way to trigger post-transactional conversations. When It Comes to High Volume, Be a Hospitable and Cheerful Host.

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Strategy Marketing Hospitality Social Media 132

Customercount

JULY 24, 2019

Emily Collins from EVC Marketing is WRAP's digital marketing expert with over 25 years' experience working in the timeshare and hospitality market. Continue reading → The post WRAPped up in marketing with EVC Marketing appeared first on CustomerCount.

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Marketing Hospitality Management 75

Keatext

MARCH 5, 2019

The post How to market great hospitality brands with text analytics appeared first on Keatext.

Hospitality 40

Hospitality Analytics Brands Marketing 40

CX Accelerator

NOVEMBER 26, 2021

In March, fellow CX Accelerator community member Shane invited me to work on a project with a national healthcare provider that owns a chain of private hospitals all over Australia. Ryan recently left Verint, where he served for more than a decade as SVP Marketing. Ben Motteram. Keith Kmett. Dan Brown.

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Hospitality Travel Healthcare Conference 182

CX Accelerator

NOVEMBER 26, 2021

In March, fellow CX Accelerator community member Shane invited me to work on a project with a national healthcare provider that owns a chain of private hospitals all over Australia. Ryan recently left Verint, where he served for more than a decade as SVP Marketing. Ben Motteram. Keith Kmett. Dan Brown.

Hospitality 182

Hospitality Travel Healthcare Conference 182

Grade.us

AUGUST 27, 2019

Are the hospitality and travel industries beholden to hospitality reviews? Sure, hospitality reviews are important. There are plenty of companies in the hospitality and travel industry that don't have a strong review portfolio. Is a portfolio of strong hospitality reviews an unfair advantage? Your marketing.

Hospitality 30

Hospitality Travel Industry Hotels 30

Magellan Solutions

FEBRUARY 14, 2024

Analysis of patient records, lab/pharmacy data, hospital statistics, and clinical data enables improved outcomes and lower costs. No wonder the healthcare business process outsourcing market in the Philippines has seen fast growth lately. Experts predict this market will continue expanding quickly , with yearly growth of around 10.1%

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Call Center Healthcare Company Hospitality 98

John Paul

JULY 25, 2018

Brand hospitality implies an entirely client-centric focus where the product is simply the point of departure towards a much wider and enriched brand experience. L’article What is your brand hospitality score ? This results in long-term brand equity. est apparu en premier sur John Paul.

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Hospitality Brands Touchpoint Consulting 40

Up Your Service

MAY 3, 2017

This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. By David Harrington. The rise of white-glove customer service.

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Hospitality Travel Industry Brands 74

NetBase

NOVEMBER 21, 2018

No industry is immune to change – and the hospitality industry is no exception. The success of Airbnb is the biggest modern example of this for the hospitality industry. What’s the next big thing in hospitality? If you’re following marketing trends at all, you know everything comes down to the customer experience now.

Hospitality 43

Hospitality Industry Hotels Social Media 43

LoyaltyPlus

NOVEMBER 9, 2018

Loyalty programmes or rewards programmes are a major revenue generator in the hospitality industry and keeping operators front of mind, seeing as it is offered to customers who regularly support a company. These solutions are incrementally cloud based, which drastically reduces the time to go to the market and the cost of ownership.

Hospitality 40

Hospitality Loyalty Industry Airlines 40

Lithium

SEPTEMBER 29, 2022

Marketing in new channels to draw in new customers is a delicate dance. Lastly, with Khoros marketing, you can instantly expand your social engagement channels. With Khoros Marketing, you could easily make the same Twitter post and publish it on Facebook, Instagram, or even TikTok with only a handful of clicks.

Hospitality 52

Hospitality Brands Travel Airlines 52

Steve DiGioia

MAY 23, 2022

Sure, you need to maintain a core set of values found in the other locations that carry the same name, but you certainly can cater to your target market and offer services not found anywhere else. Feature neighborhood leaders in your marketing and in-store promotions. This is what can set your business apart from the competition.

Fashion 361

Fashion Sports Hospitality Hotels 361

Alida

JANUARY 5, 2018

Marketers are always looking for new ways to create experiences that resonate with customers, and 2018 will be no different. Experts believe that in 2018, marketing leaders will be dealing with disruption and adapting emerging technologies that are starting to mature beyond their initial hype. CMOs become customer-obsessed.

Marketing 0

Marketing Multi-Channel Advertising Tourism 0

BlueOcean

JUNE 26, 2018

When it comes to customer experience, there’s a lot of cross-over between the hospitality industry and the contact center industry. Paul has earned acclaim for his exceptional management skills in the hospitality field – particularly his ability to generate loyalty with both staff and guests. Empathy is key.

Customer Service 353

Customer Service Hospitality Contact Center Hotels 353

Currency Alliance

OCTOBER 11, 2018

The hotel market is becoming more competitive, with a larger share of wallet being spent on a greater variety of services. And while some of the market diversification comes from the likes of Airbnb, some of it comes from hotel brands themselves, filling more varied market gaps with more interesting services and experiences.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Magellan Solutions

JANUARY 19, 2024

Why is a 24-hour front desk hotel essential in modern hospitality? The front desk is the heart of a hotel, managing guest experiences and providing 24/7 hospitality. Ready to know the secret to gracious hospitality? We possess extensive hospitality knowledge and can streamline your processes.

Hotels 52

Hotels Hospitality Guest Experience Travel 52

ReviewTrackers

AUGUST 19, 2019

Patient satisfaction surveys have long been part of the post-visit playbook for healthcare organizations, but hospitals and healthcare organizations also need to start asking their patients to leave them reviews on public-facing review sites like Google , Yelp , Facebook , and Vitals. Respond to current patient reviews.

Healthcare 83

Healthcare Hospitality Marketing Guidelines 83

Currency Alliance

JANUARY 18, 2021

Here are three predictions of how loyalty programs must evolve in hospitality. It’s time for hotel operators to re-evaluate how well their ace in the hole – their loyalty program – is enabling every function of their business to deliver more value. A bed is not just a bed. The hotel is a dispensary of experiences.

Hospitality 52

Hospitality Loyalty Industry Hotels 52

Customer Guru

JUNE 29, 2018

In this episode of CX Conversations, our guest – Rajarshi Sen (Raj), Manager, Operations & Strategic Initiatives at Kamineni Hospitals – joins our host – Vivek Jaiswal – to discuss the state of customer experience in Healthcare. Later, he did an MBA from IIM Trichy. Now I’ll let Raj add to this. Rajarshi: Oh, yes.

Hospitality 76

Hospitality Healthcare Customer Experience Management 76

C3Centricity

MAY 20, 2019

Hospitality is perhaps one of the most visible industries where customer satisfaction, or lack of, is quickly shared with the world. Hospitality is also one of the industries that receives the most comments online, thanks to TripAdvisor and other booking sites. There is no hiding from their clients for hospitality! ” #2.

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Industry Strategy Hospitality Hotels 218

Bill Quiseng

AUGUST 10, 2015

Micah Solomon is a customer service and marketing speaker, strategist, and author of the book, High-Tech, High-Touch Customer Service. So when he recently published an ebook entitled Culture Of Yes: Practices And Principles Of Great Hospitality , I was all over it. Some of those associates may have graduated from a hospitality school.

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eBook Hospitality Culture Hotels 60

Kitewheel

MARCH 4, 2019

Travel and hospitality companies have a difficult job. There is huge market pressure to make great deals. If hotels, airlines, and other transportation/hospitality businesses could drive new personalized sales for with non-loyalty members, everyone would benefit. But even these leading travel brands can do better.

Travel 40

Travel Hospitality Customer Journeys Examples 40

Clarivate

APRIL 24, 2023

healthcare payers and providers are consolidating at a dizzying clip as they seek to gain market share, increase access to care and secure clinical control to improve health outcomes. Not only that, One Medical accepts insurance and partners with local health systems in most markets where it operates.

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Healthcare Marketing Insurance Groups 89

ShepHyken

JUNE 10, 2016

This week on our Friends on Friday guest blog post my colleague, Benny Tjia shares lessons learned from the hospitality industry about creating a customer focused culture. I agree that the hospitality industry seems to be the perfect place to find excellent examples of good (and bad) business practices as well as examples of customer service.

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Hospitality Industry Hotels Customer Service 48

ReviewTrackers

MARCH 17, 2020

There is a vital shift happening right now in healthcare marketing and patient acquisition. Here are 4 patient acquisition strategies that you can implement today: Healthcare Marketing Strategies to Drive Patient Acquisition. Having an effective patient acquisition strategy should be a top priority for any healthcare marketer.

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Healthcare Strategy Marketing Social Media 65