How to Choose the Headset
Selmo
AUGUST 28, 2022
Having trouble deciding which type of headset to buy? ? Check out complete headphone buying guide and cheat sheet right here.
headset-how-to-choose 
Ring in success: 8 best VoIP services for your business
BirdEye
DECEMBER 26, 2023
How does VoIP work? 8 best VoIP service providers for your business How much does VoIP cost? How to choose the best VoIP service for your business Pick the right VoIP service with a tailored approach Frequently asked questions about best VoIP services Grow your business with Birdeye Messaging What is VoIP?
Call Recording 
111
111 Join 134,000+
Insiders
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Everything you need to get started as a WFH contact center agent
Talkdesk
MAY 5, 2020
How to check your RAM on Windows: On Windows 10, use the Task Manager. How to check your RAM on Mac: Click the Apple logo in the top left corner of your screen and choose “About This Mac.” How to check your RAM on Mac: Click the Apple logo in the top left corner of your screen and choose “About This Mac.”
5 Mixed Reality Trends for the Future
CSM Magazine
JUNE 18, 2020
Augmented Reality (AR) functions in a real-world environment and overlays computer graphics you can see and manipulate using smartphones or glasses, while Virtual Reality (VR) creates a digital, simulated environment you can explore and interact with using a headset. VR is typically experienced through headsets. billion in 2020.
Trends 52
52 
The Hybrid Workforce: A New Challenge For Contact Centers
NobelBiz
FEBRUARY 22, 2023
The hybrid work paradigm is intended to provide employees greater flexibility, allowing them to work when and where they choose. The biggest one is giving employees the freedom to work from anywhere they choose. However, there is rising worry about the environmental consequences of this.
The Hybrid Workforce: A New Challenge For Contact Centers
NobelBiz
FEBRUARY 22, 2023
The hybrid work paradigm is intended to provide employees greater flexibility, allowing them to work when and where they choose. The biggest one is giving employees the freedom to work from anywhere they choose. However, there is rising worry about the environmental consequences of this.
Enter a New Reality of Employee Training
Think Customers
FEBRUARY 18, 2020
And Walmart uses VR headsets to test employee knowledge of the store layout, product information, and how to deal with customers. The screen goes dark, you take off your VR headset, and your co-worker takes the tool for a spin. According to SuperData, 71 percent of organizations have access to VR are using it for training.
Training 52
52 
WebRTC technology: Real-time Communication Capabilities for Contact centers
NobelBiz
OCTOBER 12, 2021
Fixed phones in offices are gradually losing their way to headsets connected to computers, which is clearly related to WebRTC. Fixed phones in offices are gradually losing their way to headsets connected to computers, which is clearly related to WebRTC. What is WebRTC Technology?
Technographics: Your Shortcut to Improving Interoperability
Centercode
FEBRUARY 5, 2021
Today we’re talking technographics — what they are, why they matter, who they benefit, and how using them improves your testing efficiency and product performance. With consumers adopting more and more smart tech, the everyday spaces of your customers has become an interoperability minefield. Why are technographics important?
Wireless 98
98 
5 Top Customer Service Articles For the Week of March 5, 2018
ShepHyken
MARCH 5, 2018
Customer loyalty is a set of behaviors and attitudes that a customer exhibits that demonstrate loyalty to a product, service, or brand, such as repeat purchases or choosing the brand over a competitor. Each week I read a number of customer service and customer experience articles from various resources. by Jimmy Rodriguez.
5 Tips for Managing Remote Call Center Agents
NobelBiz
MAY 24, 2022
But how exactly? In the post-covid era, the contact center sector has altered dramatically. Companies have to adjust to the new reality of remote work while still meeting market demands. Managing call center agents remotely has become a true challenge for the industry. Here are the 5 tips to tackle them: 1.
Call Center 52
52 
The Essential Guide to Customer Service Outsourcing
Magellan Solutions
DECEMBER 10, 2019
But no matter how tough it is, you still you need to deal with them and address all of their concerns as customer experience is one of the major factors that may affect the growth of a business. How can outsourcing customer service increase profits? How much does customer service outsourcing cost? Ready to discover more?
A Positive Customer Experience by Tailoring Communications
CSM Magazine
DECEMBER 5, 2018
Konstantin Selgitski, Chief Marketing Officer at Apifonica explores how to make it easier for customers to get what they want, when they want and to ensure a positive customer experience. Within a decade, consumers will also be shopping using VR headsets, combining the experience of real-life store shopping with the comfort of home.
Contact Center Performance: How To Turn Operations Around When Things Are Going Bad?
NobelBiz
AUGUST 3, 2021
How many consumers stick with you after their first interaction? Team Management: how dedicated are your agents? Is your client satisfaction decreasing? What are the flaws in your contact center? Even with the higher pressure levels and high stakes, life at a contact center should be enjoyable!
Contact Center Performance: Mastering the Art of Transformation
NobelBiz
AUGUST 28, 2023
The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Hey there, fellow contact center champions!
Hosted Contact Centers: Revolutionizing Customer Service in the Digital Era
NobelBiz
MAY 16, 2023
Hosted technology has been available to the contact center industry for several years, although its market penetration has been modest at best. However, COVID-19 proved to be a catalyst for adopting the cloud-based model due to its work-from-home capabilities.
Virtual Reality: Translating Virtual Lessons Into Real Performance
Customer Enthusiast
OCTOBER 15, 2017
Trainers project what an associate is seeing inside the VR headset onto a large TV screen, allowing other members of the class to comment and interact as a part of the VR-enabled learning experience. How on earth do you prepare somebody for the holiday peak season, that rush of a busy store and all of the action going on around you?
Sports 40
40 
Business, Customer Experience & the coronavirus… 8 ways that might help you fight off a global pandemic
Ian Williams
MARCH 19, 2020
These thoughts are not designed to resolve specific issues, rather help organisations think about how they can consider creatively addressing many of the challenges currently faced: . Over the past few days, a number of commentators have suggested that companies will always survive difficult times by offering a ‘better’ customer experience.
5 Strategies to Hyper-Personalize the Customer Experience
CSM Magazine
OCTOBER 13, 2022
The homogeneity of communication channels: No matter the channel a consumer chooses to contact a business, he or she must have access to the same level of service and receive the same answers. In addition, the majority of consumers think that a customized client connection contributes significantly to their loyalty.
Strategy 52
52 
How to Avoid Contact Center Burnout in 2022
UJET
DECEMBER 9, 2021
Contact center employees are extremely important to the overall success and health of businesses. They’re the front line of customer interactions, and often the only people your customers will ever interact with. When contact center employees aren’t performing their best, the customer experience declines. What is Call Center Burnout?
The 12 Best Customer Service Software Tools for 2022
Kustomer
JUNE 27, 2022
How to Choose the Right Customer Service Software How to Measure the Effectiveness of Customer Service Performance. How to Choose the Right Customer Service Software How to Measure the Effectiveness of Customer Service Performance. What Are the 12 Best CS Software Tools in 2022?
Software 98
98 
Top 11 pricing strategy ideas to increase your profits
BirdEye
MAY 1, 2023
If you’ve ever struggled with figuring out how to price your products, you’re not alone. Many business owners don’t know how to price their products or services. High-low pricing is especially effective when little data shows how to price your products and services. Top 11 pricing strategies to help you grow 1.
Strategy 98
98 
6 Tech Advances That Will Enhance Customer Experience
Answer Dash
OCTOBER 1, 2018
In this article, I will highlight 6 recent tech advances and how some businesses are already using them to influence the customer experience. #1. At Walmart’s training academies, the employees use VR headsets to experience a variety of real-world scenarios like large crowds. Navigation Services – Lowe’s Companies Inc.
Hosted Contact Centers: Revolutionizing Customer Service in the Digital Era
NobelBiz
MAY 16, 2023
Hosted technology has been available to the contact center industry for several years, although its market penetration has been modest at best. However, COVID-19 proved to be a catalyst for adopting the cloud-based model due to its work-from-home capabilities.
How Cloud Based Contact Center Solutions Increase Flexibility and Agent Productivity?
NobelBiz
AUGUST 11, 2022
In this article, find out: How Cloud-Based Contact Center Solutions – CCaaS increase flexibility and agent productivity? Greater Automation Choosing a contact center cloud plattform gives your organization flexibility and security. That’s where CCaaS – Contact Center as a Service comes in. This greatly simplifies client satisfaction.
How to Start a Virtual Call Center?
NobelBiz
SEPTEMBER 30, 2020
This is why today, we’re looking at how to start a virtual call center with maximum efficiency and ease. This is why today, we’re looking at how to start a virtual call center with maximum efficiency and ease. 2020 shifted the perspectives of many, if not all, industries across the globe. Alright, let’s dive right in.
6 Tech Advances Enhancing Customer Experience
Answer Dash
OCTOBER 1, 2018
In this article, I will highlight 6 recent tech advances and how some businesses are already using them to influence the customer experience. #1. At Walmart’s training academies, the employees use VR headsets to experience a variety of real-world scenarios like large crowds. Navigation Services – Lowe’s Companies Inc.
How to Set up a Home Office: A Guide to Work from Home Effectively
SurveySparrow
JULY 17, 2020
Here’s a guide on how to set up a home office smoothly. How to Set Up a Home Office? Before starting all the planning, you have to choose your sweet spot? If you have to spend a long time in your home office, try to choose a room with a good view and a large room. Sounds so peaceful right? Let us help you.
How To 52
52 
How to Measure the Return On Investment (ROI) of Your Contact Center Solution?
NobelBiz
MARCH 23, 2022
But how much does your technology add to your company’s revenue? In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. How to determine the ROI for a Contact Center Solution? The process!
13 Steps on How to Create Winning Videos For Your Marketing
ThriveableBiz
DECEMBER 11, 2022
My students will tell you I harp on a lot about strategy - basically your Why and How you’ll spread your message. But are asking - “now what, how do I get started?” Create winning videos for your marketing. So you want to start using videos for your marketing strategy. this is the blog I wish I had before starting my video journey.
Video 52
52 
How the Metaverse Will Transform Customer Experience??
SmartKarrot
APRIL 28, 2022
With a virtual reality headset, you can experience any outdoor happening like a movie, a café, or shopping in a new cartoon avatar. Companies can also customize ads and make it easier for customers to choose from the options. Customers can choose their avatar based on gender, age, social networks, and interests.
20 Breakthrough Experiences to look out for in 2020
Qualtrics
NOVEMBER 19, 2019
With Disney’s almost unrivaled catalogue of content, Apple’s trillions, and both companies’ strong brand image, how the original disruptors respond will be fascinating to watch as we go into 2020. So that was 2019. On to 2020. Here’s some of our predictions for breakthrough experiences over the next 12 months: 1.
Banking 36
36 
15 Steps on How to Create Winning Videos For Your Marketing
ThriveableBiz
DECEMBER 11, 2022
My students will tell you I harp on a lot about strategy - basically your Why and How you’ll spread your message. But are asking - “now what, how do I get started?” Create winning videos for your marketing. So you want to start using videos for your marketing strategy. this is the blog I wish I had before starting my video journey.
Video 52
52 
Creating Memorable In-Store Experiences for Retail Customers
SurveySensum
JULY 4, 2023
That is how you recognize the store you want to visit. Touchpoint Store Entrance Type of Survey First Impressions Survey When to Send Immediately or after their visit Suggested Platforms Online surveys, in-store tablets, or kiosks Examples of some questions to include in the survey How visually appealing did you find the store entrance?
Retail 52
52 
Creating Memorable In-Store Experiences for Retail Customers
SurveySensum
JULY 4, 2023
That is how you recognize the store you want to visit. Touchpoint Store Entrance Type of Survey First Impressions Survey When to Send Immediately or after their visit Suggested Platforms Online surveys, in-store tablets, or kiosks Examples of some questions to include in the survey How visually appealing did you find the store entrance?
Retail 52
52 
What Is UCaaS? And What Are Its Benefits For Contact Centers?
NobelBiz
FEBRUARY 23, 2023
Employees of a firm may interact from anywhere and at any time using a basic internet connection and a linked device, thanks to the proliferation and democratization of linked tools (smartphone, tablet or computer). For a few years now, businesses including contact centers have relied heavily on Cloud technologies. What are its advantages?
What is a softphone and how does it work?
NobelBiz
APRIL 12, 2021
How does it work? And how can contact centers benefit from it? Seeking to simplify business processes while taking up a minimum of space and making the most of what new technologies have to offer: this is the motto of internet telephony software! But what is exactly a softphone? What is a Softphone?
9 Niche Audiences That Social Analytics Reveal for Agencies & Brands
NetBase
JULY 3, 2019
Some days, it’s hard to get those creative juices flowing when it comes time for campaign creation. We’re here to help with nine niche audiences that social analytics reveals for brands and agencies – an ‘off the beaten path’ collection to inspire exploration, ideation, and (very likely) category domination! Let’s check ‘em out! Adventurers.
Analytics 49
49 
Inspiring Retail Customer Experience Examples That Wow Customers
SurveySensum
JULY 19, 2023
According to a new Forbes Insights and Arm Treasure Data survey of more than 1000 customers worldwide, 74% of customers said they are likely to buy from brands based on experience alone. 74% is a lot, right? This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth.
Retail 40
40 
What Is UCaaS And What Are Its Benefits For Contact Centers?
NobelBiz
JUNE 7, 2021
Employees of a firm may interact from anywhere and at any time using a basic internet connection and a linked device, thanks to the proliferation and democratization of linked tools (smartphones, tablets, or computers). For a few years now, businesses including contact centers have relied heavily on Cloud technologies. What are its advantages?
The Smart Home Race: Who Will Win?
Natalie Petouhof
FEBRUARY 6, 2017
Until interoperability is solved, consumers will have difficulty choosing smart home devices and systems. Until interoperability is solved, consumers will have difficulty choosing smart home devices and systems. So here’s how different companies are approaching the market place. Apple’s HomeKit.
Sports 40
40 
Let's personalize your content