guides 
InMoment XI
JANUARY 23, 2024
The Google Local Guide program features a global community of users that companies can engage with to support their marketing activities, build brand reputation, manage online reviews and ratings, and improve online search visibility and exposure. What is the Google Local Guide Program? How Do Customers Become a Local Guide?
InMoment XI
FEBRUARY 12, 2024
Identify the Richest Insights This unified view of data serves as a powerful compass, guiding your organization toward faster, more impactful action. For a real-world example, check out how Foot Locker partnered with InMoment to create an integrated customer experience program and boost their customer experience.
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Lumoa
JANUARY 8, 2024
Product Development Insights: Spot trends and customer preferences, guiding your next product iteration to align with market demands and expectations. To guide you through this crucial decision, here are some key questions to ponder. Now you might say, that’s a lot of things to consider.
InMoment XI
OCTOBER 24, 2023
In the era of customer-centricity, contact center analytics stands as a beacon, guiding businesses and contact centers toward informed, data-driven decisions. In today’s dynamic business environment, where customer expectations are ever-evolving, contact center analytics stands as a beacon, guiding businesses towards excellence.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy.
InMoment XI
NOVEMBER 30, 2023
In this comprehensive guide, we will delve into the intricacies of brand reputation management, exploring strategies, key components, pitfalls to avoid, and the role of online and employee reputation management. That’s why maintaining a positive brand reputation is crucial for business success.
C3Centricity
MARCH 12, 2024
This guide is for all executives who recognize the critical role that strategic, data-driven customer engagement plays in their company’s success. What is the cornerstone of sustainable growth and competitive advantage today?
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys.
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In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels.
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This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
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Getting your customer experience (CX) right drives business success. Not only does a better CX improve customer satisfaction, increase retention, and create more engagement, it also drives key business results, including lower operational costs and higher profits.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredible opportunities. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in!
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It delivers a comprehensive guide to moving the needle on your customer learning program. The Customer Education Maturity Model was developed from an extensive study of the industry, including interviews with leaders in the customer learning space. You’ll learn: The roadmap for how superior customer learning programs grow.
A practical step-by-step guide describes how to create effective journey maps light and breezy. UXPressia shares their best tips and tricks in order to help you drive a better customer experience. 32 pages and no water!
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Whether you're building one from scratch or rethinking your existing scorecards, this guide is here to provide insights into everything you need to know. Scorecards are the foundation of your QA program––and understanding your customer experience.
Expert insights. Personalized for you.
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