Optimove

SEPTEMBER 7, 2020

The emergence of gamification in marketing campaigns is nothing new or novel. Marketers worldwide can leverage gamification by applying it to retention and acquisition efforts. From the video: What Is Gamification. Gamification is all about taking game design principles to non-game contexts. How to Get Started.

CRM 52

CRM Gamification Loyalty Programs Video 52

CSM Magazine

DECEMBER 12, 2019

Gamification in the Decision-Making Process. Any decision you make, from what to have for dinner to how best market your new product, comes with immediate or delayed consequences. Experts agree that leaders can align each action’s immediate return with the value of its long-term consequences through gamification.

Training 52

Training Tools Gamification Strategy 52

SurveySparrow

APRIL 5, 2022

Gamification. How would you describe the quality of the content? How did you enjoy the content used in the training? Were there enough visual aids (such as videos and audio files) throughout the course? Did the training process include enough audio or video elements? Did you encounter any problem loading the video?

Training 52

Training Survey Gamification Course 52

Vonage

OCTOBER 22, 2015

This should include a list of the five top issues you’re getting phone calls on, a clear list of FAQs at the top of the page and a short video that will educate the customer on problems to avoid. Gamification. Traditionally used for rewarding customers, gamification can also be effectively used for employee recognition.

Technology 120

Technology Customer Service Gamification Wireless 120

CSM Magazine

APRIL 16, 2020

If you’re supporting your customers on how to use your all-in-one SEO tool, don’t forget to categorize your knowledge base for easier and quicker access to information. Introduce new employees to the fundamental tools from the very beginnings, so they understand how to use these tools effectively in supporting their day-to-day activities.

Call Center 52

Call Center Gamification How To Knowledge Base 52

COPC

NOVEMBER 15, 2023

COPC has partnered with Centrical to bring you the Improving Contact Center Retention Series, where we will explore how organizations can reduce early attrition. Make Introductions During preboarding, have the new hire’s supervisor, team , and other key employees/potential mentors send a video introduction.

Call Center 97

Call Center Contact Center Employee Engagement Gamification 97

CSM Magazine

DECEMBER 5, 2017

Customer service will continue to be heavily impacted by upcoming technology and companies will need to evaluate how to leverage technology to enable quick wins while determining the right balance of human interaction and automation. The use of video will continue to evolve in the customer service space. Gamification.

Self Service 80

Self Service Customer Service Gamification CRM 80

CSM Magazine

NOVEMBER 1, 2018

Users are able to build courses using existing presentations or videos as well as connect to other online content sources and marketplaces. They must allow for blended learning, where users are able to customize training modules by combining e-learning with instructor-led training in a live classroom or via video conferencing.

Customer Service Training 40

Customer Service Training Training Software Customer Service 40

BirdEye

DECEMBER 8, 2022

Video sharing social media platforms 4. If you’re eager to showcase your products, you could likely benefit from social platforms that focus on photos and videos. How to use them: Create a business page. How to use them: Create and post engaging, eye-catching images pointing followers to your business. Know your goals 3.

Social Media 98

Social Media Brands Video Entertainment 98

Playvox

FEBRUARY 23, 2022

One proven way to motivate your team is to drive engagement with gamification. Today, companies worldwide are using gamification to great effect to enhance employee engagement and productivity. The Psychology Behind Gamification. Why Does Gamification Work? Maslow’s Hierarchy of Needs Five Stage Pyramid.

Gamification 73

Gamification Contact Center Engagement How To 73

CX University

MAY 2, 2023

The platform should be easy to navigate, with clear instructions on how to access course content, download materials, and join any online meetups for discussions and continued learning. Course materials should be visually appealing and interactive, with a variety of multimedia elements such as videos, animations, and quizzes.

Engagement 52

Engagement Gamification Course Case Study 52

NobelBiz

FEBRUARY 27, 2024

Read Case Study Watch video What to Optimize to Boost Call Center Performance Agent Performance Optimizing agent performance is crucial for improving call center operations and, by extension, the customer experience. Train Your Team : Ensure that your team is well-trained on how to use these tools effectively.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

UJET

NOVEMBER 3, 2020

Digital information such as photos, videos, screenshots, and SMS messages are automatically uploaded to the CRM record, which reduces AHT and ACW—and improves both the agent and customer experience. And this is good for two reasons: Gamification keeps your agents more engaged in the training program. AI Streamlines Agent Training.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

Lithium

SEPTEMBER 5, 2023

The results from our research paint a picture of how consumers view their interactions with brands while offering insight into what those brands can do to gain customer trust, support, and confidence. We can't wait to see you there!

Gamification 52

Gamification Metrics Social Media Tips 52

UJET

NOVEMBER 3, 2020

Digital information such as photos, videos, screenshots, and SMS messages are automatically uploaded to the CRM record, which reduces AHT and ACW—and improves both the agent and customer experience. And this is good for two reasons: Gamification keeps your agents more engaged in the training program. AI Streamlines Agent Training.

Virtual Agent 72

Virtual Agent Customer Service Gamification Contact Center 72

2020 Research

AUGUST 30, 2022

Continue reading as we reveal how to leverage digital qualitative research to positively transform CX and UX. Can I access documentation to learn how to use this site? Qualitative Research – Collect and process non-quantifiable data contained within language, images, video, and audio. What Is Customer Experience (CX)? .

Gamification 52

Gamification User Experience Groups Consumers 52

BirdEye

JUNE 15, 2023

To get more referrals, it’s mission-critical to learn how to ask for them correctly. Customize your program Choose the way you want customers to make referrals and how you want to reward them. Give customers links they can easily share across social media or email, along with clear instructions on how to refer their friends.

Sales 98

Sales Social Media Gamification Brands 98

ProProfs Chat

MARCH 30, 2018

Rather, organizations must learn their customers’ needs so well that they understand how to give them more of what they want (time, convenience, safety, etc.). If their preference is video, let them do video calls with your agents. How about during booster shot training for existing Agents, Coaches and Managers?

Customer Satisfaction 111

Customer Satisfaction How To Effort Score Contact Center 111

ProProfs Chat

SEPTEMBER 9, 2020

That’s why in this blog post we’ll cover what’s a customer loyalty program and why it is creating a buzz, types of loyalty programs, benefits of adding one to your business, and how to create a well-designed loyalty program for your customers. How to Create a Customer Loyalty Program? 1. What is a Customer Loyalty Program?

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

CX University

MAY 18, 2020

Building gamification into your experience helps people feel involved. For example, a legacy print and media company started offering more digital and interactive experiences such as conferences, breakfast roundtable discussions, webinars, videos, 10-part in-depth series, podcasts, and radio interviews. Watch the Video.

Conference 52

Conference Social Media Gamification Insurance 52

Clarivate

JULY 28, 2022

This included coaching on how to make eye contact, position devices and coach patients on video call setup or participation. The HBI retreats will also feature multiple sessions on how to recruit, retain, and grow staff. Proactive patient outreach also commences when such terminations do occur.

System 52

System Hospitality Healthcare Gamification 52

CSM Magazine

JANUARY 25, 2023

Inspire and motivate team members through gamification, offering rewards to those who share their successes and learning with others. A quick Zoom call at the beginning of the day or an online video that can be watched at leisure is all it takes. About the Author Magnus Geverts is VP Product Marketing at Calabrio.

Self Service 52

Self Service Gamification Analytics Tips 52

Lithium

JANUARY 12, 2021

Organic & Paid Reporting in Khoros Marketing - This blog dives into the paid and organic data brought into the Social Marketing platform and how to report on it. Maia Q3 overview - A look back on what we've done with Maia in Q3.

Gamification 52

Gamification Customer Journeys Analytics Chatbots 52

Playvox

AUGUST 15, 2022

Agents who participated in the Playvox research shared their training preferences, which included varied formats, from self-paced videos followed by instructor-led training to time for independent, simulated, exercise-based training for new software prior to launch. Gamification in remote workforce training is one approach.

Contact Center 77

Contact Center Training Gamification eBook 77

COPC

MARCH 23, 2020

All standard contact centre processes have been virtualised such as eLearning, virtual-side-by-side nesting, remote access, face-to-face coaching via video conferencing, virtual breakrooms, persistent SmartChat and town hall meetings. The post How to Move to a Work-At-Home Model When a Rapid Response is Required appeared first on COPC Inc.

How To 52

How To Policies Consulting Government 52

Team HGS

NOVEMBER 21, 2017

The best way to describe AR is a blur between virtual reality and gamification. If a customer wants to know how to go about a product installation or fix an issue, AR can overlay and show what is amiss and what needs to change for the issue to be resolved. Think Pokemon Go. AR is a great way of step-by-step, hands-on customer support.

Trends 52

Trends Gamification Effort Score Customer Service Representative 52

Lithium

OCTOBER 12, 2022

The idea was that if you added some version of gamification and the proper motivation to community users, the digital community would outperform most of its competitors. Gamification floats through various strategies and online communities, but what exactly is gamification in the context of digital communities?

Gamification 52

Gamification Entertainment Video System 52

delighted

APRIL 27, 2021

Gamification of the survey can also improve the response rate. You’re even such a fan of this new company you work for that you’ve brought your own ideas on how to improve the product. You can work with your engineering team to build improvements, but how do you know these changes will impact the customers it is meant to help?

Feedback 98

Feedback Survey Management Net Promoter Score 98

ChurnZero

JULY 12, 2019

Two important components in gamification are surprise and delight. Say they’re stuck and don’t know how to perform a particular action. Or they don’t even understand how you can support them. redirecting users to your knowledge base, a video tutorial, or product documentation. Your roadmap can partially influence that.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

SmartKarrot

JANUARY 27, 2022

Gamification. How to supercharge customer success with effective customer education? For example- Video presentations for product explainers, graphic representations for charts, and more. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo. The right LMS is the key.

Customer Success 19

Customer Success Customer Journeys e-support How To 19

ChurnZero

AUGUST 13, 2021

Plus, we cover how to ensure you don’t just add complexity with more tools, but actually use your data to enhance the customer experience through better decision-making. How to optimize customer retention with a comprehensive Customer Success tech stack. How to drive revenue by combining customer data across all touchpoints.

Customer Success 98

Customer Success Effort Score Tools Self Service 98

SurveySensum

NOVEMBER 10, 2023

But with an abundance of website feedback tools in the market, how to choose the right one for your business? How to Choose the Right Website Feedback Tool? Now we understand what is a website feedback tool and how it can be used to improve website performance and user experience. How to Choose the Right Website Feedback Tool?

User Experience 52

User Experience Tools Feedback Analysis 52

RapportBoost

NOVEMBER 5, 2018

I am Nicholas Rodriguez, the editor for Customer Experience Update and Customer Contact Central and we are excited to bring you 6 fresh episodes in the Contact Central space from experts who are going to share their hard-earned insights about how to deliver the best experiences for your customers. Tony: Cool.

Contact Center 40

Contact Center Video Sales Training 40

ShepHyken

NOVEMBER 29, 2019

How to leverage technology for a better customer experience. This adds gamification to the customer experience mix and it could very well make your app viral. While VR provides an immersive 3D display, AR projects 3D images onto live video allowing customers to get an idea of the final picture before it is even built.

Technology 132

Technology Customer Experience Social Media Multi-Channel 132

Lumoa

FEBRUARY 9, 2023

Find more sources on how to deal with customer churn here: “ How to Reduce Customer Churn: 6 Helpful Tips to Try ” by Hubspot, “ 6 ways you can improve churn rate and increase revenue ” by Kissmetrics, “ Tips from 32 CX Pros how to reduce customer churn ” by NGData.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

SurveySensum

OCTOBER 17, 2023

How to Choose the Right NBFC Customer Feedback Tool? How We Evaluated the NBFC Customer Feedback Tool? Okay, now that we know what the customer feedback tools for NBFCs are and how they help in improving customer experience, let’s understand how to choose a great customer feedback software for NBFCs for your business.

Feedback 52

Feedback Tools Management Knowledge Base 52

ChurnZero

AUGUST 13, 2021

Plus, we cover how to ensure you don’t just add complexity with more tools, but actually use your data to enhance the customer experience through better decision-making. How to optimize customer retention with a comprehensive Customer Success tech stack. How to drive revenue by combining customer data across all touchpoints.

Customer Success 52

Customer Success Effort Score Tools Self Service 52