Happy or Not

NOVEMBER 21, 2023

Choosing the right feedback management system for your business can be daunting, with numerous options available in the market. HappyOrNot is one of the most popular choices that enhances customer satisfaction and streamlines your feedback collection process. billion feedback data points.

Feedback 36

Feedback Comparison Transportation Hospitality 36

Thematic

DECEMBER 9, 2019

The one resource that all companies (both tech and non-tech) already have is customer feedback. Turns out customer feedback can really propel digital transformation, and it’s easy to get started! After some sight-seeing we needed to get back to our hotel and we weren’t anywhere near public transport. Are they happy?

Feedback 126

Feedback Travel Voice of Customer Hospitality 126

GetFeedback

APRIL 15, 2019

Do you need help with transportation? You can prevent logistical problems by offering to help out-of-town visitors find reliable transportation from their hotel to your venue. Simply provide a list of taxi services they can contact, as well as any public transportation that they can take to your venue.

Survey 207

Survey Transportation Conference Hotels 207

InMoment XI

JULY 24, 2019

DSV is one of the five largest transport and logistics companies in the world, with a global presence in 85 different countries, 45,000 members of staff, and more than 250,000 customers. As a company well-known for its active acquisition strategy, DSV also focuses on organic growth between acquisitions. For many years, DSV did not have.

Transportation 40

Transportation Company Feedback Strategy 40

Avaya

MAY 4, 2016

One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA). The post Next time you visit Dubai, take a public transport appeared first on Avaya Connected Blog.

Transportation 40

Transportation Omni-Channel Multi-Channel Self Service 40

GetFeedback

AUGUST 7, 2019

With GetFeedback, you can capture real-time customer feedback and deliver better onsite service experiences. Surveys can be distributed across any channel, like email or SMS , immediately after a work order is closed so your feedback program is instant and automated. How does GetFeedback for Field Service Lightning work?

Telecommunications 170

Telecommunications Transportation Survey Feedback 170

GetFeedback

APRIL 29, 2019

Text message (SMS) surveys are a great solution for gathering feedback from customers who are on the go. Not only does SMS have a high engagement rate, but according to a study conducted by the University of Michigan , people are more likely to give accurate feedback over text. Phone support feedback. Purchase feedback.

Survey 265

Survey Net Promoter Score NPS Healthcare 265

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. Why It Works.

Customer Care 98

Customer Care Transportation Social Media Government 98

CSM Magazine

DECEMBER 18, 2023

Customers concerned about sustainability might assume that reducing transportation altogether is the right move. However, with some research on sustainability for commercial transportation , you may find that greenhouse gas emissions and operating costs can be lowered while still keeping your fleet moving.

Innovation 52

Innovation Customer Focused How To Transportation 52

West Monroe

NOVEMBER 15, 2023

The integration of EVs into the energy grid represents a significant shift in how we think about transportation, energy consumption, and the digital capabilities that bind them—the future of EVs is inextricably linked to the readiness and responsiveness of the grid, and that relationship that will define the next era of energy management. "If

Transportation 52

Transportation Automotive Consumers Technology 52

GetFeedback

FEBRUARY 12, 2019

Collect real-time, quality feedback from on-the-go customers. GetFeedback’s SMS survey solution, SMS Invitations, has three elements that drive quality feedback and improve the customer experience: Automation: Survey invitations are automatically sent to customers after an interaction to prompt real-time feedback while it’s top-of-mind.

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

CSM Magazine

OCTOBER 19, 2023

They use Natural Language Processing (NLP) tools to sift through customer feedback, turning qualitative data into actionable insights. On one hand, their transport team Account Managers work closely with transport companies to ensure clear meeting times and instructions are provided before travel.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

SurveySparrow

APRIL 21, 2022

Customer feedback is the holy grail of customer experience. Feedback comes from perceptions, and perceptions can change or set over time. So any delays in asking for feedback will lessen its accuracy. The smiley terminal is one such feedback tool. A smiley feedback terminal has two types of hardware. The challenge?

Customer Insights 52

Customer Insights Transportation How To Self Service 52

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. Why It Works.

Customer Care 59

Customer Care Transportation Social Media Government 59

AWS Machine Learning

MARCH 31, 2023

In this post, we share how the Kentucky Transportation Cabinet’s (KYTC) Department of Vehicle Regulations (DVR) reduced call hold time and improved customer experience with self-service virtual agents using Amazon Connect and Amazon Lex. Integrated user feedback and monitoring provide visibility into customer queries, concerns, and sentiment.

Self Service 77

Self Service Virtual Agent Connections Contact Center 77

Retently

MARCH 29, 2023

He said that electric cars are the future of sustainable transportation. Takes customer feedback seriously I personally never owned a Tesla before, but I did a test drive of the Tesla Model S once. I took some time to offer feedback because I knew someone on the other end would actually listen to what I had to say.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

Thematic

NOVEMBER 29, 2018

Do you gather vast amounts of customer feedback but don’t quite know how to get actionable, meaningful insights from it? If you keep analyzing your feedback but not knowing how to action it, this post is for you. Here are 3 places you can look for customer feedback to get actionable insights. Surveys such as NPS.

Examples 70

Examples Feedback How To NPS 70

ShepHyken

DECEMBER 3, 2021

In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. Net Promoter Score (NPS) — Establishing baseline ratings and gathering key customer feedback .

Customer Experience 137

Customer Experience Net Promoter Score Self Service Effort Score 137

AskNicely

OCTOBER 8, 2018

Yet we all want the same thing from TriMet (the company whose buses, trains and streetcars are only part of what they offer in transportation): A safe commute to and from where ever we are going. They survey their riders – frequent and occasional- and ask for feedback. 306,532 Weekly Riders to Please. AskNicely can help.

NPS 75

NPS Customer Experience Net Promoter Score Transportation 75

ProProfs Chat

OCTOBER 30, 2020

While employees work from home at present, returning to work depends on several factors like employee health and mental well-being, local and national law guidelines, transportation availability, and so on. Read More: 250+ Survey Question Examples For Your Feedback Forms. #2. Transportation Challenges. Employee Well-Being.

Survey 102

Survey Transportation How To Travel 102

Centercode

MAY 7, 2020

That’s what makes securing customer feedback more crucial than ever. Alex Larsen, Trimble Transportation. Trimble Transportation’s Alex Larsen knows that the way to his coworkers’ hearts is through their stomachs. Are they willing to go through these hoops to give me feedback?’

Tips 98

Tips Industry Transportation Conference 98

Beyond Philosophy

AUGUST 20, 2020

The challenge with feedback and reviews is they are frequently solicited but infrequently completed. If you’ve been on public transport before, you’ve probably seen people completely immersed on their phones doing very personal things. Professor Melumad also said the situation also influences the review.

Study 348

Study Transportation Survey Technology 348

ShepHyken

JANUARY 24, 2023

For example, in the transportation industry, there is more urgency because the issues customers are trying to solve (such as changing a flight) may need to be resolved in minutes, not hours. Then, collect feedback to ensure that the information you hold is relevant and identify areas where you can do better.

Transportation 64

Transportation Social Media Analytics Chatbots 64

CSM Magazine

SEPTEMBER 16, 2022

The sample included 20 from the technology sector, 18 from medical and health, 15 from financial services, 13 from transportation and services, 11 from retailing and the remainder from a variety of other sectors. The effectiveness of the CSR campaign should be evaluated using rigorous measures to be able to improve future communication plans.

Transportation 98

Transportation Social Media Study Communication 98

ViiBE Blog

AUGUST 25, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Consequently, detractors are unsatisfied customers who may potentially damage the company’s name, brand image, and future growth through spreading bad feedback. ViiBE Blog. How can you measure customer satisfaction? CRM , Customer experience. Natalia Barszcz.

Customer Satisfaction 98

Customer Satisfaction Measurement Net Promoter Score Effort Score 98

CSM Magazine

JANUARY 25, 2022

Many assisted living facilities erroneously believe that good customer service just means having enough staff on hand to assist residents with everything, from getting them admitted into a facility to arranging transportation for them to a doctor’s office or hospital. Good customer service means much more.

Customer Service 52

Customer Service Transportation eBook Hospitality 52

Happy or Not

DECEMBER 27, 2023

You gain the power to optimize operations and boost overall performance by pinpointing the key pain points and highlights. In the face of negative feedback, the pain points widget guides you through follow-up options for swift resolution. Is there a specific feedback threshold recommended?

Customer Satisfaction 36

Customer Satisfaction Transportation Feedback Hospitality 36

ReviewTrackers

MARCH 31, 2021

A simple response goes a long way in showing an insurer’s appreciation and value of each customer and their feedback. Taking the time to respond to both negative and positive customer feedback can increase both customer retention and acquisition.

Insurance 123

Insurance Customer Retention Industry How To 123

ReviewTrackers

MARCH 1, 2017

These hubs provide consumers with an experience in the future of transportation, according to Ford. FordHubs, which are smaller than most dealerships in a non-sales environment, is where consumers can receive education about the future of transportation. Ford is transforming itself into an auto and mobility company.

Automotive 90

Automotive Engagement Transportation Customer Experience 90

Experience Investigators by 360Connext

MARCH 16, 2015

Customer feedback is the key to the kingdom when creating the best experience for your customers. But if you really want to make a difference, you must move past typical methods for gathering feedback, and discover new ways to actually turn that knowledge into actions that drive change. Free webinar this Thursday.

Customer Experience 110

Customer Experience Conference Telecommunications Automotive 110

TechSee

FEBRUARY 21, 2022

AI-powered algorithms can be used to plan transport routes or delivery schedules, dispatch the best technician for the job, or identify required changes in infrastructure. Companies must tap into the right data sources, select the most suitable processes, and develop comprehensive feedback loops to help optimize the AI learning process.

Innovation 109

Innovation Company Self Service Insurance 109

Centercode

FEBRUARY 4, 2020

By leveraging a framework for effective alpha, beta, and delta testing, they’re able to apply actionable feedback and insights directly from product users in real-world environments. “Time and time again, we’ve seen how that feedback drives actions for new product releases. .

Conference 52

Conference Transportation Industry Feedback 52

BirdEye

NOVEMBER 28, 2023

A remarkable 49% increase in customer feedback from review sites, all within just six months. Informed strategy: Customer feedback can be your roadmap to getting better. It’s essential to keep an eye on online reviews or feedback, thoughtfully assess the vibes out there, and shape those chats to show off the best side of your brand.

Industry 57

Industry Management Healthcare Hospitality 57

Wired and Dangerous

FEBRUARY 18, 2019

But, when the time comes for cows to be transported to market, herding can become a challenge. Interview recently lost customers to get their feedback on the real reason for their exit. For months cows leisurely graze, sleep in the shade, and drink water from a nearby pond.

Self Service 114

Self Service Transportation Social Media Customers 114

ReviewTrackers

MARCH 6, 2017

Just like in retail, travel and transportation, financial services , automotive, and nearly every industry, the old fee-for-service and fix-what’s-broken approach is no longer enough. These numbers demonstrate that healthcare executives must focus on managing online reviews and patient feedback in order to deliver better patient experiences.

Hospitality 85

Hospitality Customer Success Healthcare Automotive 85

Magellan Solutions

JUNE 25, 2019

Meanwhile, there’s a rapid change in the transportation sector. In this post, we will quickly examine what a live answering service does, what a transport company is, and what benefits can the former offer to the latter. What is a transport company? This is surely a good idea to improve the transport industry.

Transportation 40

Transportation Company Airlines Customer Confidence 40

AWS Machine Learning

NOVEMBER 2, 2023

When students provide answers, the solution provides real-time assessments and offers personalized feedback and guidance for students to improve their answers. For our example, a teacher inputs the Kids and Bicycle Safety guidelines from the United States Department of Transportation. The following is the generated image output.

Transportation 106

Transportation Course Guidelines How To 106