Customer Bliss
AUGUST 23, 2018
At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. He created two separate groups to analyze the different aspects of the customer experience. I thought this was a great way to tackle CX for a complex system like public transportation.
Think Customers
NOVEMBER 4, 2019
The automobile—a status symbol and one of the most common forms of transportation for nearly a century—is facing headwinds around the world as new transportation options proliferate and other factors cause more and more consumers to question the value of privately owned cars.
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CX Journey
NOVEMBER 6, 2014
We consider costs for ground transportation, including rental cars, hotel rates, and park fees, never mind the “special fees” also known as bribes that one tends to be ordered to pay in certain locations. Sarah Simon is a career insights professional with 16 years of experience in the feedback industry. Terrain Knowledge Q.
Kayako
DECEMBER 3, 2015
Customer service is a cost-center, it doesn’t impact earnings, and investing money into it is like pouring money down the drain… isn’t it? You know that exceptional customer service has more impact on the rest of the business than your colleagues realize. You know that customer feedback helps build a better product.
Wootric CX Blog
FEBRUARY 14, 2019
Why we love Amy: She’s head of Customer Advocacy at MindTouch. She was tapped to look after the customer experience as a whole as company growth accelerated. Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers.
Qualtrics
JANUARY 2, 2019
In many ways, the new guidance represents a next frontier because it requires agencies to do stuff that incorporates CX as a business discipline, like publicly reporting customer feedback data and what they are going to do to make experiences better. Struggle: Chief customer officers are still mostly missing.
Qualtrics
MARCH 4, 2019
General Services Administration (GSA) has a unique set of customers: taxpayers and other government agencies. government offices, providing transportation and office space to federal employees, and developing government-wide cost-minimizing policies.
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