Uniphore

JUNE 22, 2021

You listen to your customers on social media. So, put down that annual voice of the employee survey and get ready for unreal insights gleaned straight from the rants of real call center agents. So, we had to make their rants more entertaining. They have made your call center a glass house on social media.

Call Center 219

Call Center Self Service Social Media Contact Center 219

ECXO

APRIL 10, 2024

The undeniable correlation between Quantum Physics and CX Apart from the entertaining analogies I have described between quantum physics and customer experience, there is a direct connection. This is evident in the power of online reviews, social media shares, and word-of-mouth recommendations.

Connections 111

Connections Customer Experience Social Media Analysis 111

NetBase

MARCH 7, 2019

Social media is about more than community management, and putting out messaging in the hopes of engagement. Brand health is a crucial area for all brands – and something social listening can keep in check. Understanding earned media is particularly important, and something social listening is perfect for.

Social Media 45

Social Media Banking Brands Entertainment 45

SurveySparrow

JANUARY 21, 2023

Sports survey questions play a massive role in that. Sports Survey Questions And Their Importance Sports survey questions play a crucial role for a coach, sports institution, and a management agency in accessing the different qualities of sportspersons. 75+ Sports Survey Questions To Skip At Your Own Risk! If yes, why?

Sports 52

Sports Survey Entertainment Video 52

BirdEye

FEBRUARY 13, 2024

Best chiropractor marketing strategies Social media marketing for chiropractors FAQs on chiropractor marketing How can Birdeye’s AI solutions take your marketing efforts to the next level? Incorporating Birdeye’s AI-powered social media management software into this strategy can significantly streamline the process.

Marketing 59

Marketing Social Media How To Healthcare 59

Ann Michaels and Associates

MAY 14, 2021

With the rise of reviews online and social media, many companies have opted out of sending their clients surveys altogether. Do surveys still play an important role? Can you imagine if they post in social media about it? The Case For Surveys. Keep your surveys short and to the point.

Survey 45

Survey Social Media Entertainment Fashion 45

Thematic

AUGUST 16, 2022

At a recent Friday team session, Thematic delved into our customers' world by doing a brand survey. It’s in the entertainment category, and who doesn’t like entertainment? Our Friday sessions are less serious, with more emphasis on team-building and creativity. But Marvel's win feels too easy.

Brands 71

Brands Entertainment Social Media Comparison 71

Grade.us

MAY 4, 2021

Last week, we had a fantastic webinar with Veronica and Ellie from our sister company, Traject’s social media management software Sendible. In our webinar, we shared a variety of really important social media tips for marketing your local business. How to know what to post on each social channel [9:40].

Social Media 26

Social Media Tips Advertising Strategy 26

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Leverage Social Media Platforms Social media platforms like Facebook, Twitter, Instagram, and YouTube are great tools for engaging with your customers.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

BirdEye

SEPTEMBER 29, 2023

It helps you explore behavior, motivations, pain points, social media usage, and other preferences. Different marketing channels, like social media and email marketing, work differently on your target audience, depending on their preferences.

How To 111

How To Insurance Social Media Multi-Channel 111

Beyond Philosophy

JANUARY 19, 2022

Some say it will combine social media and virtual reality (VR), like a more complex VR chat. While they have to this point largely been dominated by games and entertainment, these immersive technologies are poised to change how people interact with brands’ products and services in more everyday ways. The metaverse.

Examples 78

Examples Entertainment Social Media Consulting 78

ShepHyken

APRIL 1, 2022

This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. Whether it is shopping, banking, working, entertainment, or even dating, digital options are available nowadays, and people are using them. . AI with Human Touch.

Trends 80

Trends Social Media Conference Exceptional Customer Service 80

SurveyGizmo

DECEMBER 17, 2021

We launched many more surveys in 2020 and 2021 to understand what trends were here to stay and what would revert when restrictions loosened up. . Working together, we have been able to get a very accurate survey sample. For example, we tend to stop surveys at 75 years of age because their purchases tend to become very habitual.

Retail 96

Retail Entertainment Trends Social Media 96

ThriveableBiz

NOVEMBER 13, 2023

Often survey-based, where your audience ticks boxes, with their answers to be analysed as percentages. And in the digital & social-engagement economy, every business is essentially a media-publisher. Your content & ad campaigns are just like any entertainment brand. Does your content make them laugh or cry?

Marketing 52

Marketing Entertainment Social Media Course 52

SurveySensum

FEBRUARY 7, 2024

Use analytics tools, customer feedback platforms , and social media monitoring to gain deeper insights into your audience. You can accomplish this by asking your audience directly for input through surveys and polls. Establish a two-way street of communication by encouraging open dialogue through comments, polls, and surveys.

Connections 52

Connections Social Media Survey Feedback 52

ShepHyken

AUGUST 14, 2020

The audience’s social media activity can help understand the type of content in high demand. Getting customers involved after posting relatable product content on social networking sites can be a good idea. Content can be designed to raise revenue, sell products, educate, or entertain the consumers. Post-sale monitoring.

Tips 128

Tips Customer Experience Social Media Insurance 128

ShepHyken

JUNE 28, 2022

He has a firmly entrenched background in high-end hospitality and entertainment. The generation that grew up behind cell phones may be very vocal on social media, but most of them are unwilling to provide face-to-face feedback. How to Use Customer Feedback to Improve Performance. Use your customers as your eyes and ears.

Social Media 64

Social Media Entertainment Feedback Sports 64

Optimove

NOVEMBER 15, 2022

What value will you bring to the table when you ask them to participate in a survey? Tip #5: Make it social. Over 50% of the global Gen Z demographic uses social media daily, spending almost 3 hours scrolling through their social media feeds to connect with others, pass the time, and discover entertaining content.

Tips 59

Tips Gamification Engagement Marketing 59

SurveySensum

JULY 4, 2023

Your business is doing great and after a while, you decided to do a survey to find out ways to improve your product and services and found out that many of your customers are looking for some vegan and gluten-free options for cookies and some plant-based milk options for coffees. Look for common themes, issues, and trends.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JULY 4, 2023

Your business is doing great and after a while, you decided to do a survey to find out ways to improve your product and services and found out that many of your customers are looking for some vegan and gluten-free options for cookies and some plant-based milk options for coffees. Look for common themes, issues, and trends.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySparrow

JULY 27, 2023

Survey platforms like SurveySparrow will help you with this. You can create, customize, and personalize surveys and gather actionable insights with advanced analytical tools. Select Appropriate Methods There are various methods to collect customer feedback, such as surveys, interviews, focus groups, and social media listening.

Social Media 52

Social Media Net Promoter Score Customer Centricity Customer Voice 52

delighted

JUNE 3, 2021

We surveyed 1,200 shoppers across the US to learn more about their shopping habits and preferences. A consumer survey by Retail Dive in 2017 showed that young shoppers and older shoppers opt to do their shopping in-store, perhaps for different reasons. Which of the pandemic trends will stick? This finding is not peculiar to 2020.

Omni-Channel 101

Omni-Channel Retail Consumers Trends 101

Happy or Not

FEBRUARY 26, 2024

For example, host themed nights, let live music into their palates, and spark laughter with interactive entertainment. Infuse your space with unique decor that ignites curiosity and becomes the backdrop for countless social media shares. Offer exclusive perks or early access to new menu items as rewards for their advocacy.

Loyalty 36

Loyalty Industry Loyalty Programs Social Media 36

Horizon CX

DECEMBER 1, 2023

Beyond selling entertainment, Disney focuses on service by crafting immersive and enchanting experiences. Negative Impact of Customer Dissatisfaction Instances of customer dissatisfaction, especially in the age of social media, can have a swift and severe impact on a company’s reputation and bottom line.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

BirdEye

JULY 25, 2023

Robert Ciadini, the man who coined the term social proof , says: “The greater the number of people who find any idea correct, the more the idea will be correct.” Why is social proof important? Social proof draws in clients and customers by boosting your brand awareness and reputation. followers on TikTok and 4.3

Examples 52

Examples Social Media Effort Score Case Study 52

NetBase

APRIL 8, 2020

A quick search for “brunch” on social media will lead you to pages upon pages of posts of people sharing their experiences with lavish brunch dining. Restaurants have been forced to close their doors and the entertainment industry took a big hit. Consider reaching out to your customers via social media or email.

Social Media 98

Social Media Healthcare Entertainment Travel 98

Oracle

OCTOBER 2, 2019

As the name suggests, social commerce combines social media with ecommerce, allowing brands to sell goods and services directly through social media networks. According to a Kleiner Perkins report , 55% of consumers surveyed purchased a product after seeing it on social media.

Ecommerce 87

Ecommerce Technology Social Media Chatbots 87

CSM Magazine

JANUARY 17, 2022

Brand awareness refers to ways to boost credibility with influencers, social media, and social prospecting. They often are seeking more insights and want to gather information, be entertained, and be engaged. Perhaps your company can build authentic connections with social media. Boost Brand Awareness.

Customer Service 52

Customer Service Social Media Entertainment Training 52

Ascribe

SEPTEMBER 16, 2023

Simple surveys can cost between $15,000 and $45,000 and often much more, and B2B one-on-one interviews cost $300 to $500 each and more. Generative AI already positively impacts the industry, especially in analyzing open-ends from surveys, social media, reviews and other sources. Focus groups, on average, cost $8,000 each.

Analysis 52

Analysis Social Media Case Study NPS 52

GetFeedback

SEPTEMBER 14, 2018

From this study, we can conclude: Entertaining customers doesn’t build loyalty when it comes to handling customer service issues; reducing customer effort , or the work required of them to resolve their issue, does. phone calls, chat boxes, social media, etc.). Create your survey. Website visits. Online checkouts.

Loyalty 170

Loyalty Effort Score Net Promoter Score Touchpoint 170

ShepHyken

MAY 28, 2018

My Comment: Bruce Turkel is a branding expert and writes a weekly informative and often entertaining (and sometimes edgy) blog post. Is Your Social Media Customer Service Helping or Hurting Your Customer Experience? My Comment: Social Media Customer Service (Also known as Social Customer Care) continues to grow in popularity.

Customer Service 77

Customer Service Loyalty Programs Social Media Loyalty 77

Kayako

MARCH 2, 2017

When you meet these minimum expectations—and any other expectations you’ve discovered by surveying and studying your customers—you deliver on your customer service promises and keep your customers (fairly) satisfied. They added free in-flight entertainment behind each seat and free chauffeurs for business class customers.

Customer Expectations 144

Customer Expectations Airlines Social Media Competitive Advantage 144

SurveySparrow

DECEMBER 22, 2018

Let’s be honest, not many of your customers are enthusiastic about spending time for completing long surveys with repetitive questions. Mundane survey designs and questions would put off anyone. And now, the scenario has gotten even worse because of the influence of social media. Customer feedback surveys.

Feedback 75

Feedback How To Social Media Survey 75

CSM Magazine

OCTOBER 25, 2023

The modern media and entertainment industry continually evolves, and customer experience is more crucial than ever. One key aspect of delivering outstanding customer experience in media and entertainment is through localization for the entertainment industry. Revenue Growth : Happy customers spend more.

Entertainment 52

Entertainment Customer Experience How To Social Media 52

Lithium

MARCH 1, 2022

The trouble here is that TikTok marketing isn’t like marketing on other social media channels; businesses have to buy into existing trends and make their content not only relevant but casual and entertaining. This change has also enabled us to improve the language localization of certain WhatsApp CSAT survey text strings.

e-support 52

e-support Entertainment Analytics Social Media 52

ShepHyken

JANUARY 31, 2020

Your brand could succeed in marketing to this generation through social media and SMS. They still prefer brick-and-mortar stores, with 67% of those surveyed reporting that they still prefer buying at their local retailer even if the item is available online. Gen Xers value independence, as well as individual choice.

Customer Service 111

Customer Service Social Media Entertainment Guidelines 111

ShepHyken

JANUARY 31, 2020

Your brand could succeed in marketing to this generation through social media and SMS. They still prefer brick-and-mortar stores, with 67% of those surveyed reporting that they still prefer buying at their local retailer even if the item is available online. Gen Xers value independence, as well as individual choice.

Customer Service 107

Customer Service Social Media Entertainment Guidelines 107