Kayako

MAY 11, 2017

In-flight entertainment has been in-demand since commercial flight became routine; Virgin just figured out a way to up the ante by including individual TVs in all headrests. Lastly, get a feel for what current customers, prospects, and leads have to say about your company. Consider sending them: Customer satisfaction surveys.

How To 248

How To Case Study Industry Customers 248

ShepHyken

JANUARY 31, 2020

There is definitely no one-size-fits-all strategy when it comes to dealing with clients, but having a heightened level of awareness on their needs will give you a degree of mastery when it comes to enhancing your brand’s customer support efficiency, increasing client service ratings and raising customer retention by a great deal.

Customer Service 111

Customer Service Social Media Entertainment Guidelines 111

CSM Magazine

OCTOBER 25, 2023

The modern media and entertainment industry continually evolves, and customer experience is more crucial than ever. The ability to provide exceptional customer experience sets apart successful businesses in this industry. It encompasses all touchpoints, interactions, and customer perceptions of a business.

Entertainment 52

Entertainment Customer Experience How To Social Media 52

ShepHyken

JANUARY 31, 2020

There is definitely no one-size-fits-all strategy when it comes to dealing with clients, but having a heightened level of awareness on their needs will give you a degree of mastery when it comes to enhancing your brand’s customer support efficiency, increasing client service ratings and raising customer retention by a great deal.

Customer Service 107

Customer Service Social Media Entertainment Guidelines 107

SurveySparrow

SEPTEMBER 27, 2023

Before we dive into how big data can transform customer experiences, let’s take a moment to truly grasp the concept of big data. Think about the last time you made an online purchase, posted on social media, or even used your smartphone to navigate through traffic. It isn’t just about the quantity of data.

Data 52

Data Customer Experience Loyalty Programs Social Media 52

ProProfs Chat

JANUARY 30, 2020

Future of Customer Engagement. Customer Engagement Through Social Media. Live Chat & Customer Engagement. Customer Engagement & Retention. Customer Engagement & Loyalty. Customer Engagement & Service. Successful Customer Engagement. Source: Genesys ) Tweet this.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

Chattermill

SEPTEMBER 11, 2019

The rise of the entertainment platform is a true tale of disruption. The goal of the post is to distil some of the actionable key takeaways for customer experience practitioners. They’re shaking up the entertainment industry and offer a blueprint for delighting customers. Netflix keep customers engaged.

Customer Experience 76

Customer Experience Touchpoint Entertainment Customer Journeys 76

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. Emotion analytics can be used to classify a customer’s mood with the right priority and route it to the right agent.

Technology 122

Technology Customer Service Contact Center Gamification 122

LiveChat

DECEMBER 9, 2016

When you stay in contact with your customers, they stay loyal, give you feedback on your products and basically are engaged. One of the best ways to check if your customers are engaged is to use NPS ( Net Promoter Score ). To answers this question customers choose a number from zero to ten. “The Pizza Hut is a smart brand.

Customer Engagement 28

Customer Engagement Engagement Strategy Social Media 28

CustomerSuccessBox

FEBRUARY 28, 2022

But if you work out to retain existing ones and achieve a high net retention rate, this keeps away the need to acquire new customers. Because a net retention rate above 100% means you are excelling in receiving repeat purchases, upsells, cross-sells, and expansions. Which is the key customer retention metrics to track?-

Self Service 52

Self Service Software e-support Customer Retention 52

Oracle

JANUARY 11, 2021

A recent survey of 330 HR leaders finds that professionals in the US are spending more time in meetings and exhausted by back-to-back video calls. 500 sellers in the US were surveyed with a primary responsibility of selling to new accounts in B2B. You need to hang on to your customers. It’s my trend of the week.

CRM 55

CRM Sales System Competitive Advantage 55

SurveySparrow

SEPTEMBER 21, 2020

How can you figure out what your customers or audiences are thinking? The answer is simple – online surveys! And in this blog, we’ll discuss how online surveys increase ROI. Online Surveys has become a new trend in the world of digital marketing, as it saves your money and time. Customer Satisfaction Surveys.

ROI 45

ROI Survey Return on Investment Social Media 45

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SmartKarrot

APRIL 17, 2023

It is a versatile chatbot capable of answering a wide range of questions and engaging in natural language conversations on various topics, including but not limited to education, entertainment, and technology. It uses natural language processing and machine learning to provide personalized and relevant responses to customer queries.

Chatbots 10

Chatbots Communication ROI Policies 10

GetFeedback

APRIL 25, 2019

After several weeks of analysis and market survey, I’ve come up with a list of the best modern marketing strategies every company needs to try today. Combine them with your existing business approach and you will see a positive customer voice surrounding your brand at all times. Social media engagement.

Strategy 170

Strategy Company Marketing Social Media 170

SurveySparrow

JULY 3, 2021

Customer experience wasn’t always the trendy topic it is today. Brands typically prioritized competitive pricing and product development over the actual experience of their customers. So why is customer experience significant all of a sudden? Customer experience includes customer service. Capture customer feedback.

Brands 59

Brands Customer Experience Customer Journeys Social Media 59

Retently

MARCH 18, 2019

Does your company retain its customers or take them for granted? Customer retention is one of the most important aspects of growing your company, yet it’s one that many companies overlook, focusing more on acquiring new customers. After all, brands with high customer retention are usually companies with high NPS score.

Net Promoter Score 133

Net Promoter Score Omni-Channel Company NPS 133

SurveySensum

JULY 14, 2020

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Experience Matters

APRIL 7, 2015

Clarabridge gets to the heart of customer feedback by providing the world’s most sophisticated customer intelligence platform. Clarabridge is the only platform that can easily connect to all sources of customer feedback and analyze it in aggregate. We brought the industry’s first customer engagement hub to market.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

ProProfs Chat

JUNE 11, 2020

You don’t need to go bankrupt to give your customers an excellent experience. Companies that have the strongest omnichannel customer engagement strategies have an average customer retention rate of 89% , compared to just 33% for companies with weak omnichannel strategies. All you need is an Omni-channel experience.

Omni-Channel 76

Omni-Channel Multi-Channel Examples Ecommerce 76

Michel Falcon Experience

JANUARY 16, 2018

Respond to customers on social media, get in the trenches, learn what’s happening on a daily basis, and use that data to build better systems and processes, to build your customer experience. The second strategy is developing premium customer experience training material. Work in your retail store.

Strategy 128

Strategy Customer Experience Tips Social Media 128

Chattermill

JUNE 25, 2019

In the entertainment industry, Spotify and Netflix have been ingenious with their use of customer data to create personalised experiences and have made the customer’s experience a cornerstone of their strategy. All data collected is available in one platform, removing barriers to customer-centric data.

Customer Experience 45

Customer Experience Customer Centricity Effort Score ROI 45

LiveChat

MARCH 20, 2018

The interaction that a customer has with a brand throughout their business lifecycle is customer experience. It is an integral part of customer relationship management and eventually in customer retention. It has proven to be the best channel to future proof your customers’ experience. The payoff is huge.

Social Media 60

Social Media Video Customer Retention Multi-Channel 60

Beyond Philosophy

JUNE 20, 2015

The company needs to understand the benefits, and overall perceived value, customers seek in the entertainment experience. A new, more real world research protocol focusing on bonding behavior offered this company a means to understand the relationship between customer attitudes and behaviors, and business outcomes.

B2C 60

B2C B2B Metrics Analysis 60

Second to None

JUNE 21, 2018

So is creating content specifically to educate the customers, entertain them and teach them something interesting and new. This can be accomplished in numerous ways including looking at the comments customers have posted on Facebook pages or conducting an online survey. The content needs to be interesting and useful.

Loyalty 61

Loyalty Consumers Marketing How To 61