C3Centricity
JUNE 8, 2020
After all, the hospitality industry should be highly customer centric, as it relies on satisfying its guests. However, it can learn a lot from consumer packaged goods (FMCG/CPG), as I shared with industry experts at a Faculty Day of one of the leading hospitality schools in Switzerland. Brand #Marketing #Engagement Click To Tweet.
CX Centric
OCTOBER 8, 2021
As part of the event, we drafted out some of the key challenges in the hospitality sector in which the attendees were very much participative when it came to discussing these challenges. These challenges included: How can hospitality companies convey hygiene and restore confidence in safe travel?
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Customer Bliss
NOVEMBER 6, 2018
Jude Children’s Research Hospital which I visited a few weeks ago. Jude Children’s Research Hospital. And if we don’t know how the business operates, and how it ties into these touchpoints, we won’t be effective in helping those insights that we provided about her point of view, her experience quality.
CSM Magazine
SEPTEMBER 28, 2021
Now, as businesses reopen their doors and consumers engage in more leisure activities, we are seeing that those same platforms are providing a wealth of information that enhances the customer experience,” says Anthony Gaskell, Reputation’s EMEA Managing Director, “The hospitality industry is competitive.
Uniphore
NOVEMBER 11, 2021
Travel and hospitality were among the hardest hit industries during the pandemic. Conversational AI is helping travel and hospitality leaders weather the turbulence and welcome new customers with next-generation CX. While today both are recovering, businesses are grappling with new realities on the ground—and in the air.
C3Centricity
MAY 20, 2019
Hospitality is perhaps one of the most visible industries where customer satisfaction, or lack of, is quickly shared with the world. Hospitality is also one of the industries that receives the most comments online, thanks to TripAdvisor and other booking sites. There is no hiding from their clients for hospitality! ” #2.
Currency Alliance
JANUARY 18, 2021
Here are three predictions of how loyalty programs must evolve in hospitality. Companies will also need to improve the methods they use for capturing it, and – most important – the infrastructures/methods to reliably extract accurate customer insights that improve engagement. A bed is not just a bed.
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