Beyond Philosophy

DECEMBER 5, 2017

Whenever the subject of employee satisfaction and engagement arises, it is often difficult to differentiate between them. If you believe that “a satisfied employee IS an engaged employee.” These employees start their work day, they perform their job at acceptable levels, and they go home.

Employee Engagement 68

Employee Engagement Engagement Consulting Culture 68

Clarabridge

NOVEMBER 22, 2016

You can’t have a great customer experience without a great employee experience. The two are intrinsically linked: Great managers create great employees, who ultimately create great customer experiences. One way to do this is by incorporating customer strategy into employee training programs.

Employee Engagement 40

Employee Engagement Engagement Hotels Effort Score 40

ProProfs Chat

SEPTEMBER 17, 2021

They look for something more tangible in the form of a positive employee experience. A good employee experience is a combination of many factors like work challenges, good relationships with managers, career growth prospects, peer-to-peer communication, and more. What is Employee Experience?

Employee Experience 52

Employee Experience Gamification e-support Survey 52

Education Services Group

AUGUST 31, 2022

CCO of Blackbaud, Chris Singh, joined our VP of Customer Success, Peter Armaly for this month’s webinar, to discuss how to embrace the concept of the post-sale environment as an entire ecosystem. With his wealth of knowledge and experience, Chris answered some engaging questions from the audience that I have recapped below.

Sales 52

Sales Effort Score Chief Customer Officer NPS 52

Qualtrics

DECEMBER 20, 2018

It will become a real differentiator in your ability to create a strong employer brand – a way of demonstrating you’re a brand that cares about its employees from pre-hire to exit, understanding them as people on a journey, not just resources to be checked on annually. Webinar] Take your Employee Experience to the Next Level in 2019.

Employee Engagement 37

Employee Engagement Trends Engagement Employee Experience 37

Beyond Philosophy

MARCH 19, 2015

A recent article by a major employee research and engagement consulting organization led with the above headline. They were reporting on results of their national workforce tracking poll, the highlight of which was that employee engagement had risen 1.2% Those question are: 1) Really? Those question are: 1) Really?

Employee Engagement 60

Employee Engagement Engagement Customer Experience Effort Score 60

Talkdesk

JUNE 28, 2016

This week’s topic is the employee experience. Here’s what we found: The Business Case for a Great Employee Experience. This CXpert brought together the latest, greatest research on the impact of creating an excellent employee experience in this informative article. Annette Franz Gleneicki || Customer Think.

Employee Experience 40

Employee Experience Customer Experience Social Media Employee Engagement 40

CX Journey

JANUARY 9, 2018

I'm encouraged that more and more consultants and thought leaders are talking about the importance of focusing on the employee experience and culture these days. I look forward to sharing the link to a webinar I recorded just before the holidays that's all about culture and employee experience.

Strategy 0

Strategy Culture Employee Experience Leadership 0

SurveyGizmo

MARCH 12, 2021

Watching how customer experience has changed and evolved over the past year led us to look at what you can expect in 2021. Alchemer CEO, David Roberts, and Alchemer VP of Customer Success, Ryan Tamminga, discuss how customer experience will change in 2021. Watch the webinar here.? . Trend 1: C ustomer experience will?be

Customer Experience 52

Customer Experience Employee Engagement Trends Employee Experience 52

Russel Lolacher

JULY 4, 2022

In this episode of Relationships at Work, Russel chats with co-founder of the CX Accelerator and speaker Nate Brown on how to build build community to benefit your employee experience in your industry. So it was a really bad employee experience. I’m going to shut up and introduce Nate Brown. Hello, sir. Nate Brown.

Employee Experience 52

Employee Experience Connections Leadership Groups 52

SurveyGizmo

DECEMBER 18, 2020

A webinar with Alchemer CEO, David Roberts, and VP of Customer Success, Ryan Tamminga. Watch the webinar here. What follows is a summary of the main points, but for the full story you’ll want to watch the webinar. What follows is a summary of the main points, but for the full story you’ll want to watch the webinar.

Customer Experience 52

Customer Experience Trends Employee Experience NPS 52

Qualtrics

APRIL 26, 2021

Rather, they should become a permanent weekly or bi-weekly engagement in a leader’s calendar. First and foremost, there is still a lot of change ahead as people redesign their employee experience for the new expectations, behaviours, and preferences people have around the way they work. This is for two reasons.

Employee Experience 26

Employee Experience Customer Experience Video Meeting 26

Confirmit

NOVEMBER 21, 2019

Register to the webinar for your region. North America: 12th December @ 11am EST. Companies are starting to own their employee experience (EX) like never before. When EX and Employee Engagement programs reach a certain stage of maturity, however, companies start to feel boxed in and dissatisfied with the outcome.

Employee Experience 52

Employee Experience Culture Employee Engagement Strategy 52

Qualtrics

DECEMBER 2, 2019

My hope was that if leaders could feel a little relief from the burden of work and turn their attention to the wellbeing and engagement of their people, they would ultimately see the dual benefit of improved employee experience leading to improved patient experience. Register for Webinar.

Engagement 26

Engagement Healthcare Hospitality Employee Engagement 26

CX Journey

MARCH 24, 2015

How does ensuring your employees have a great experience translate into better service for your customers? Last week, I had the pleasure of co-presenting on a webinar with Kyle Antcliff of Intradiem. To view the webinar, visit Intradiem''s webinar page. We talked about. And then people build the business.

Customer Journeys 80

Customer Journeys Customer Experience Employee Experience Employee Engagement 80

CX Journey

MARCH 10, 2015

I was doing some research for a webinar on employee experience that I''ll be hosting with Intradiem on March 18, and came across Aon Hewitt''s Global Trends in Employee Engagement 2014 report. And why is that a goal worth setting - and achieving - for your organization? And that translates to the bottom line.

Company 80

Company Employee Engagement Leadership Employee Experience 80

CX Journey

MARCH 31, 2015

Confused by some of the employee experience lingo you''re hearing? A couple weeks ago, I participated in a webinar with Kyle Antcliff of Intradiem. We talked about the employee experience, employee journey mapping, and solutions that drive or impact workforce efficiency. No one can make an employee engaged.

Customer Journeys 80

Customer Journeys Employee Engagement Employee Experience Culture 80

SurveySparrow

JANUARY 7, 2021

Whatever situation your customer faced, the value of providing a great customer experience hasn’t changed a bit for businesses. In fact, brands started to put more attention on improving their customer engagement. According to Salesforce, 80% of consumers said, the experience is as important as products. .

Customer Engagement 52

Customer Engagement Engagement Chatbots Effort Score 52

Playvox

MARCH 19, 2024

But the hidden gems of contact center AI lie in transforming quality management (QM) processes, improving agent engagement, and utilizing intelligent AI tools to assess customer sentiment and intent in various communication channels to anticipate and improve CX. But it goes beyond enabling automation. And the list goes on.

Contact Center 74

Contact Center Self Service Net Promoter Score Effort Score 74

SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.

Tools 52

Tools Feedback Analysis Survey 52

Beyond Philosophy

AUGUST 2, 2017

But in today’s competitive job market and customer experience landscape, employee satisfaction just isn’t enough. What you need to hold on to your team and have them deliver on the brand promise you made to your customers are engaged employees. The Difference Between Satisfied Employees and Employee Ambassadors.

Leadership 120

Leadership Employee Experience Consulting Employee Engagement 120

Qualtrics

DECEMBER 2, 2019

My hope was that if leaders could feel a little relief from the burden of work and turn their attention to the wellbeing and engagement of their people, they would ultimately see the dual benefit of improved employee experience leading to improved patient experience. Transform the Patient and Employee Experience.

Engagement 20

Engagement Healthcare Hospitality Employee Engagement 20

SurveySparrow

FEBRUARY 14, 2022

In our recently concluded virtual HR summit, Refine EX, Anisa Aven, the CEO of Turnkey Coaching & Solutions , perfectly started her webinar with this line. Anisa has been one of the prime advocates of people analytics for close to 2 decades, and we knew we were on a knowledge ride in this webinar. Please enter a valid Email ID.

Analytics 98

Analytics Metrics Examples Survey 98

Alida

JULY 28, 2017

Investing in employee experience. If your employees are happier, your customers are likelier to be happy too. Taco Bell, for example, is working to better understand its employees by implementing technology that asks front-line staff for regular feedback. Remuneration is a strong contributor.

Trends 140

Trends Net Promoter Score Retail Employee Engagement 140

Qualtrics

FEBRUARY 18, 2021

The key drivers of employee engagement shifted significantly during 2020 – belonging and well-being are now at the top of the list. Alongside this, employee well-being rose to become a core metric of the employee engagement model with businesses working to support their employees during the pandemic.

Fashion 26

Fashion Ecommerce Brands Employee Engagement 26

CX Journey

SEPTEMBER 1, 2015

There is a clear and solid linkage between the employee experience and the customer experience that is solidly supported by data and statistics. Too many executives have the mindset that they'll focus on the employees and their experience "later." Without your employees, you have no customer experience.

Customer Journeys 80

Customer Journeys Employee Experience Employee Engagement Exercises 80

Playvox

MARCH 5, 2024

A desire for instant-access self-service options is shifting how customers want to engage. The need to minimize labor costs and gain operational efficiency while delivering excellent customer and employee experience (EX). Workforce engagement as part of the QM equation. Engage in continual improvement along the way.

Self Service 78

Self Service Management Contact Center Effort Score 78

Think Customers

MARCH 21, 2022

Here are 3 employee experience strategies to keep your remote and hybrid workforce engaged in 2022 while balancing a return to the office. Strategy 1: Engaging a remote workforce First, we must recognize that some of employees simply do not want to return to in-office. TTEC’s Retain 2.0

How To 52

How To Employee Engagement Meeting Strategy 52

Alida

NOVEMBER 10, 2017

Related resource: How businesses win with the Internet of Things [on-demand webinar]. Employee experience. Forrester said companies that create positive employee experiences will see gains in engagement , advocacy, retention and productivity. Edge computing.

Trends 174

Trends Retail e-support Technology 174

CSM Magazine

JUNE 1, 2021

New study points to critical importance of employee experience management to offset pressures facing call centres and agents due to COVID-19 pandemic. Employee engagement programs, like recognition and more tailored coaching, can improve service delivery and reduce attrition rates. Reporting Findings Webinar.

Return on Investment 52

Return on Investment Social Media Culture Contact Center 52

Hello Customer

MAY 6, 2021

During our last webinar , Steven Van Belleghem and our CEO Leslie Cottenjé discussed the matter of extreme customer centricity. To achieve this, employees have to be motivated. And to achieve that , companies must focus on employee experience. As for the KPIs you should be using, focus on experience.

Customer Centricity 98

Customer Centricity Contact Center Hospitality Employee Experience 98

Qualtrics

JANUARY 13, 2020

How can you keep your employee engaged, and make sure they stay? In the US, we’re a relatively engaged bunch. In fact, our Qualtrics 2020 global employee experience trends report found that 55% of US employees are engaged at work. Despite many people being engaged, there are a lot who aren’t.

Feedback 29

Feedback Employee Experience Employee Engagement Trends 29

SurveySensum

FEBRUARY 28, 2024

They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. Vevox Vevox stands out as an effective solution for effortlessly gathering opinions from employees. G2 Review: 4.7/5

Tools 52

Tools Feedback Analysis Survey 52

Experience Investigators by 360Connext

APRIL 21, 2020

Customer experience is the culmination of so many things. It’s about employee experience, ensuring your employees feel connected to the mission and empowered to deliver the best possible experience. Plus, learning opportunities keep your employees engaged and happier. Learners have to care.

Course 143

Course Training Feedback Connections 143

Beyond Philosophy

OCTOBER 24, 2014

You need to think about the role sounds can play in the experience, as well as smell, taste and touch. If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 1 Attraction ” on Thursday, October 30th, 2014.

ROI 74

ROI Net Promoter Score CEM Conference 74

Call Experts

DECEMBER 18, 2019

According to The State of IVRs in 2018 webinar, 83% of users would avoid a company after a poor experience with an interactive voice response. AI-powered automated phone lines are designed to assess the reasons and results of customer engagements effectively. 6 Key Benefits of Employee Call Off Lines. Data matters.

Tips 81

Tips Self Service Contact Center Call Center 81

Qualtrics

OCTOBER 26, 2021

We met with employee experience experts to get at the root of what’s causing so many employees to say sayonara, and what actions companies can take to make them want to stay. The ultimate goal is to help employees find fulfillment in their work regardless of where they do it. Who was on the panel? Take action.

How To 26

How To Effort Score Employee Experience Conference 26