InMoment XI
DECEMBER 6, 2021
I may be dating myself here, but does anyone else remember sitting in a conference room surrounded by sets of data tables and analyses so you could then manually pull numbers, read through all the comments, and manually populate reports? And after all of that, you still had to manually tweak those reports for each audience! It took days to complete a report.
NICE inContact
DECEMBER 6, 2021
For years, we’ve been championing the idea that modernizing to an all-in-one cloud platform to power your contact center was an urgent “must-have.” The benefits of agility, flexibility, cost, reduction, and access to rapid innovations seemed obvious.
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Bill Quiseng
DECEMBER 6, 2021
It is really disappointing to new employees that the first day of orientation is spent on defining the rules and restrictions, usually required by the legal department, that, if not followed, will result in termination. At the end of the day, someone is asking, “How was your first day at work?” You don’t want their answer to be, “Well, all I learned was what will get me fired.” While that information is important, consider the overall message you are giving new empl
Uniphore
DECEMBER 6, 2021
Contact centers can have the best customer service agents and the latest and greatest technology. They can even implement superb customer experience strategies; but without an able and trustworthy leader at the helm, they will ultimately fail. Contact center leaders have a lot on their plate–from ensuring customer satisfaction and encouraging technology adoption to keeping agents happy and well-trained.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
The DiJulius Group
DECEMBER 6, 2021
One of the biggest business impacts resulting from the pandemic is the work from home (WFH) quandary. Why is it a quandary, because make no mistake about it, it is here to stay. The sooner businesses and its leaders realize this, the sooner they can pivot and find long-term solutions that can reduce the negative. Read Full Article. The post How to Solve the Work from Home Quandary appeared first on The DiJulius Group.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Merkle
DECEMBER 6, 2021
Cross-channel integration is frequently forgotten when building channel-level tactical media strategies. Often, advertisers and analysts alike only assess the role of other media channels when evaluating conversion attribution and each channel’s role in the path to purchase.
SurveySparrow
DECEMBER 6, 2021
HR is going through an incredible phase. Things keep changing almost on a daily basis. It is wise for human resource professionals to attend HR conferences. You can keep up with the latest industry trends, solutions, and technologies. In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences.
Totango
DECEMBER 6, 2021
What 2021 Taught SaaS Businesses about Customer Success. As the business world adapted to the challenges of 2021, SaaS companies re-examined what customer success means in today’s digital-first environment. In this article, we’ll examine the top three takeaways we’ve gathered over the past year that companies should take to heart going into 2022. First, we’ll look at how the flywheel model has redefined our understanding of the customer journey.
Kapta Customer Success
DECEMBER 6, 2021
Net promoter score results aren't enough to gain a clear understanding of what your organization needs to do to build healthier and longer-lasting relationships with key clients. Instead, it's important to develop an interview and feedback system that integrates into overall account management so your KAM team has a strong relationship with each client that continues to develop over time.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
CSM Magazine
DECEMBER 6, 2021
Holiday season performance is ‘make it or break it’ for the entire year for most retailers, and Holiday 2021 is certainly no exception. Mike Myer, CEO and co-founder of Quiq looks at the challenges ahead. Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. Retailers are already feeling the effects of pandemic-related seasonal headwinds, putting pressure on consumer confidence, full-time and temporary st
Blueshift
DECEMBER 6, 2021
As online consumer behavior rapidly shifts, ecommerce marketing also undergoes major changes. With the ever-declining attention span of consumers, brands must think of ways to stand out in just a snap. The post 5 Omnichannel Marketing Trends in 2022 appeared first on Blueshift.
Upstream Works
DECEMBER 6, 2021
The contact center is currently being transformed in fundamental ways, driven mainly by the evolution of cloud-based technologies and the emergence of Artificial Intelligence (AI) -driven applications. There is a lot of innovation that enables businesses and customers to engage more directly than ever before, allowing call centers to modernize their operations.
Perkville
DECEMBER 6, 2021
Learn what it takes to design and run a gym loyalty program that increases member engagement to improve retention and generate referrals.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Topdown
DECEMBER 6, 2021
Automation has played a major role in crafting the society that we all live and operate within every day. Consider the first iteration of automation as the great American industrial revolution. The key proponent to the first industrial revolution was the invention of the assembly line. With automated machine manufacturing in place, it was easy to insure that each piece of the production line was manufactured to spec, and therefore minimized error.
ShepHyken
DECEMBER 6, 2021
Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 3 Ways to Move From Customer Service to Customer Care by Patrick McCullough. (Destination CRM) What’s the difference between customer service and customer care?
Alliance by IFS
DECEMBER 6, 2021
The speed at which digital technology advances and the way it can disrupt entire markets is truly mindboggling. Why do. The post Unlocking the true value of digital technology in Manufacturing appeared first on IFS Blog.
Adrian Swinscoe
DECEMBER 6, 2021
Today’s podcast interview is different. Here’s how it is different: It’s Part 1 of a two-part conversation about a new project. Part 2 will be released […]. The post Introducing Punk XL – Interview with Serena, Lara, Amy, Joyce, Oisin and Tom first appeared on Adrian Swinscoe.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
customer sure
DECEMBER 6, 2021
Like most people, I get sent a fair few invitations to complete satisfaction surveys. But probably unlike most people, I take the time to complete them and give my feedback. Let’s keep ‘the good, the bad and the ugly’ of survey design and length for another blog. The thing I wanted to talk about here was the strange ability some companies have to completely ignore the feedback I’ve provided them with.
MyCustomer
DECEMBER 6, 2021
Engagement What were 2021's best CX and design books?
C Space
DECEMBER 6, 2021
Reinventing and Reimagining Excellence. Robert Ader, Chief Marketing Officer, Porsche AG. In a world of inequality, every brand needs to answer what their contribution to the future of our world is. Through our purpose “Driven by Dreams” we really have put the idea of enabling dreams for everyone in the center of our thinking.”. What are the big success stories for your brand over the last 12 months that have driven your brand strength and growth?
MyCustomer
DECEMBER 6, 2021
Loyalty Is customer experience dying and can it be saved?
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Magellan Solutions
DECEMBER 6, 2021
Make Travel Tasks More Convenient with Travel Outsourcing. Traveling is definitely one of life’s greatest pleasures. While visiting a new city and learning a new culture can be exciting, planning a trip is a different feat entirely. Travel agencies and companies always come in handy, and in a country like the Philippines where travel is popular, many businesses have sprung up offering services that make travel planning convenient.
Zonka Feedback
DECEMBER 6, 2021
With the growing culture of remote working for a couple of years, the use of web and video conferencing tools have also been increased to a large extent. It would not be wrong to say that the remote working setting has been going well because of the ability to connect with team members and clients in any part of the world through online meetings and video conferences.
Genroe
DECEMBER 6, 2021
This regularly updated post provides links to the most popular (defined below) books on CX and related areas, along with their authors, ratings and prices. While there are many ways this list could be ordered, it is ordered by number of ratings on Amazon. Sometimes this says more about how long a book has been […]. The post The Top Customer Experience Books (Updated December 2021) appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.
ProProfs Chat
DECEMBER 6, 2021
If you’ve been using Wufoo and looking for Wufoo alternatives, then you’ve come to the right place. New software solutions are released frequently, and you can always find a better and more robust alternative to meet your needs. This is what we’re going to discuss in this post – tools similar to Wufoo so that you can upgrade the way you build online forms, share them with your audience, and collect data.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Maru Group
DECEMBER 6, 2021
By Stacey Kinley, SVP, Strategy and Development, Maru/Matchbox | December 6, 2021. Transparency is important in building customer trust so they can adopt sustainable practices. How do you engage customers in a low-engagement, highly regulated industry? How do you get them to adopt sustainability practices that are better for both them and the planet?
UserReplay
DECEMBER 6, 2021
Global eCommerce spend this peak shopping season is set to hit a record breaking $910bn, up 11% year-over-year. This trading high forms a significant part of the predicted $4trn being spent online during 2021, again a record sum. Yet grabbing a share of that bumper harvest is no walk in the park and brands are […]. The post Social Commerce and The Peak Shopping Season appeared first on UserReplay.
kommunicate
DECEMBER 6, 2021
IBM Watson Assistant is a chatbot that employs artificial intelligence. It comprehends customers queries and responds quickly, consistently, and accurately across any application, device, or channel. And mainly Watson Assistant is a service that allows you to integrate conversational interfaces into any website or app. In this tutorial, I will show how to use Kommunicate [.].
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