My Customer
OCTOBER 31, 2022
Every year we publish a wide-ranging, forward-looking set of predictions exploring how we see the coming year playing out for key. 31st Oct 2022. By Forrester Independent research and advisory firm.
Blake Morgan
OCTOBER 31, 2022
Survey response rates are dropping because customers feel brands don’t care about their opinions. Instead of relying on NPS, brands should consider the most valuable metrics. Feedback is crucial, but brands must pay attention to customer data and not waste their time. Have you noticed that any time you buy anything you get a survey? While customer surveys have increased, customer survey response rates have decreased.
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Adrian Swinscoe
OCTOBER 31, 2022
This is a guest post by a Graeme Meikle, a Senior WFM Consultant and Project Manager for Calabrio. Despite a rise in digital interactions, the phone […]. The post UK consumers say it’s good to talk but are contact centres really listening? first appeared on Adrian Swinscoe.
Russel Lolacher
OCTOBER 31, 2022
In this episode of Relationships at Work, Russel chats with workplace culture consultant Erin Skillen on the importance of bringing and keeping humour and joy in the workplace. A few reasons why she is awesome – Erin is the founder of Content4Good – a consultancy helping organizations improve their culture and engagement ( sounds familiar ), Co-Founder of Amira Health and Family Sparks, award-winning organizations focusing on managing mental health programs, and she was the producer/vice-p
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Merkle
OCTOBER 31, 2022
Google’s Helpful Content Update created a buzz throughout the digital marketing industry when it was announced in August 2022. SEOs and digital marketers knew Google was already rewarding well-written content intended to help users, but Google giving a name to this factor indicated a long-term shift in how they prioritize and assess content quality.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
The DiJulius Group
OCTOBER 31, 2022
We had been consulting with one of the largest accounting firms in the world, guiding them in building a stronger client experience model. About a year into the CX project, there was still a small percentage of the accountants, including partners, who had not totally bought in. At one of our regional workshops, one of. Read Full Article. The post Going from Greg to Benny: Building a Stronger Client Experience Model appeared first on The DiJulius Group.
COPC
OCTOBER 31, 2022
Transform Vendor Management into Partnership Success. Your vendors are an extension of your brand. You entrust them with your most precious asset – your customers. So, how you manage outsourcers has a direct and lasting impact on customer loyalty and bottom-line growth. Although these relationships are critical, only 46% of executives surveyed are satisfied or very satisfied with their outsourcers’ performance (1).
Cyara
OCTOBER 31, 2022
We've all been there. You're stressed out from work, whether it’s working from home or at the office, school, caring for a family member -and everything else life is throwing at you these days - you can't think straight! But still, you push on without taking time to really understand how this is affecting you. Maybe you hope that once you complete the next project and cross that daunting thing off on your to-do list the stress will go down.
Uplight
OCTOBER 31, 2022
At Uplight, we know that accelerating adoption of electric vehicles (EVs) is critical to creating a more sustainable future. We also know that the process of buying an EV charger, identifying an installer, and ultimately getting the charger on the wall can be cumbersome. Through a partnership with Qmerit, we have designed a Marketplace feature Read More.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
West Monroe
OCTOBER 31, 2022
Subscribe. Spotify. Apple Podcasts. Google Podcasts. iHeart. Stitcher. Pandora. Group Copy. Created with Sketch. Created with Lunacy. Twitter icon. Created with Lunacy. printer copy. Created with Sketch. powered by Sounder. About the episode. What does the economy have to do with digital? Everything. We talk with renowned economist Rob Wescott about his predictions on the future of globalization, the winners and losers with decisions around climate change, and the labor markets in 2023.
Merkle
OCTOBER 31, 2022
This month, we are featuring Senior Director of Digital Messaging Erin Kelsh and Sales Enablement Lead Anuradha Manna for their work with WiL – and more specifically with the Pinkishe Foundation partnership. This foundation began with the dream of 16-year-old Khyati Gupta, and its community has grown to more than 200,000. Pinkishe is an NGO working toward menstrual hygiene management, menstrual literacy, widespread availability of sanitary pads, and other areas of women empowerment in India.
Blueshift
OCTOBER 31, 2022
It’s beginning to feel a lot like the peak holiday shopping season. Gen Z and Millennials will be shopping for family, friends (and for themselves). Check out our infographic to understand how they like to shop and what inspires them to connect with brands. . Download the PDF version and share with your team.
CSM Magazine
OCTOBER 31, 2022
Sabio Group’s Salesforce CRM consultancy business, ‘makepositive’, has secured a multi-year contract with CityFibre, the UK’s largest independent full fibre platform. CityFibre has recently completed 25% of its 8 million home rollout to a third of the UK market, including 800k businesses, 400k public sector sites and 250k 5G access points.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Kapta Customer Success
OCTOBER 31, 2022
Most quarterly business reviews (QBRs) are a missed opportunity. You’ve got an hour with a top account but the customer execs bail on the meeting. You show up and throw up all the information on your presentation slides and get little interaction from the audience. Your relationships are shallow, the customer still doesn’t understand the value you are providing, and everyone walks away feeling dissatisfied.
CSM Magazine
OCTOBER 31, 2022
PCI Pal, the global SaaS provider of secure payment solutions for business communications, has launched a new podcast on its ‘Secure Payments’ channel that covers the intricacies and actions required following the release of the updated PCI DSS standard, PCI DSS version 4.0. PCI Pal recently partnered with industry leader, Verizon, to generate a whitepaper titled ‘Keep Calm and Simplify,’ addressing contact centre best practices in the wake of the updated regulation.
Natalie Petouhof
OCTOBER 31, 2022
Dr. Natalie Petouhouff, joins our host, Diane Helbig, to share 4 key ways to keep and retain employees and customers towards greater growth of business during The Great Reshuffle. Each episode of this podcast provides insights and education around topics that are important to you as a business owner or leader. The content comes from people who are experts in their fields and who are interested in helping you be more successful.
CSM Magazine
OCTOBER 31, 2022
Although some people have had a bad experience with chatbots, other people have found them to be really useful when trying to get questions answered or issues resolved at certain websites. Chatbots are now a big part of the customer service approach, and they can be beneficial to a business in a number of ways. For example, some chatbot services can help improve a business’s customer service standing.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Optimove
OCTOBER 31, 2022
Personalization, automation, and effective data management are the key marketing tools for Latin American sports betting operators looking to capitalize on the opportunities presented by the 2022 World Cup, according to Optimove Founder & CEO Pini Yakuel. The post Prioritizing personalization key to World Cup 2022 marketing success appeared first on Optimove.
SurveySparrow
OCTOBER 31, 2022
Frustrated with messy paper forms? A tshirt order form helps you collect online orders and payments with ease from all over the world. How do I create my own tshirt order form? Steps to create a t shirt order form template with SurveySparrow: 1.) The first step is to open the form builder and choose the t-shirt order form template. You can also create your own form from scratch. 2.
Optimove
OCTOBER 31, 2022
Responsible gambling affects lives everywhere, but operators can’t mitigate the problem without the right tech in place, says Motti Colman, Senior Director of Sales at Optimove. How do predictive models work? The post Responsible gambling: awareness without tech isn’t enough appeared first on Optimove.
Forrester's Customer Insights
OCTOBER 31, 2022
Businesses recognise that sustainability is a strategic imperative, and that’s particularly true in Europe. In the year ahead, firms must act with transparency and integrity to avoid financial pitfalls and consumer mistrust.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Forrester's Customer Insights
OCTOBER 31, 2022
Last week, the number of CVE vulnerabilities received and analyzed by the National Vulnerability Database for 2022 surpassed the total number of CVEs for 2021. With nine weeks still left in 2022, we are on pace to crush last year’s record of vulnerabilities. And we are bound to set another record in 2023. When we […].
Optimove
OCTOBER 31, 2022
Email is the preferred channel for 35% of consumers approaching this holiday season. And 38% say email is most likely to catch their attention, according to Optimove’s 2022 Consumer Holiday Retail Shopping Survey. The post Shoppers Want Email Offers Before The Holidays, Social Media Is Second appeared first on Optimove.
Forrester's Customer Insights
OCTOBER 31, 2022
On top of the usual challenges, in 2023 security pros will see more risk coming from internal forces like enabling anywhere work and the future of the office. Learn more in our 2023 predictions.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
SmartKarrot
OCTOBER 31, 2022
Role: Senior Customer Success Manager Location: Remote, United States Organization: Sigma Computing As a Senior Customer Success Manager, you will manage the customer lifecycle for Sigma accounts. Provide customer onboarding and monitor for effectiveness. Ensure successful customer adoption by building relationships and regular engagement. Become a Sigma champion and product expert, customers will look to you for advice and expertise.
Forrester's Customer Insights
OCTOBER 31, 2022
Mischief, fright, haunting…these are just a few terms that apply to this time of year: Halloween. But these terms can also explain cyberattacks and the paranormal. Yes, we said it, cyberattacks AND the paranormal, both things that go bump in the night (and often bump in the daylight too). Both involve something that can cause […].
Zonka Feedback
OCTOBER 31, 2022
We are immensely excited to announce that Zonka Feedback will be coming to Web Summit 2022 and joining over 70,000 attendees in Lisbon, Portugal on 1 - 4 November. “The world’s premiere tech conference”, as described by Poitico will witness businesses that are redefining the tech world. It’s the biggest platform for the one making a dent in the tech world to meet, work together, collaborate & exchange ideas.
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