Centercode

DECEMBER 22, 2020

This year has forced us to grow and change many, many aspects of our lives, from how we work (#remote), to how we communicate with our team (“Can you guys see my screen?”), ”), to how to dress (hello sweatpants, my old friend). How to Decrease Beta Testing Costs by 40% (Blog). Engaging Testers.

eBook 75

eBook Case Study ROI Roadmap 75

inmoment

AUGUST 13, 2020

You need a motivated team behind yours to design the roadmap of experience management success. For more CX best practices just like this, be sure to read our new eBook “Evolving Your CX Program” for additional tips and insights.

How To 52

How To Return on Investment Sports eBook 52

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. Creating a Product Roadmap? How To Improve Your Feature Prioritization Process With Data You Already Have. How To Measure Product Adoption Using Product Analytics. Growth and Analytics: How to Enable Product-Led Success.

Resources 52

Resources Handbook eBook Government 52

Gainsight

APRIL 5, 2022

In this article, we examine the biggest issues multi-product companies face and nail down how to use analytics to promote product growth across the organization. As multi-product companies grow, it’s not always easy to know when or how to expand or launch new products. What are some examples of multi-product companies?

Company 52

Company Multi-Channel Roadmap Analytics 52

ClientSuccess

NOVEMBER 22, 2021

Customers and their responses can feed the product roadmap, serve as advocates, and support additional customer marketing efforts. eBook: 5 Ways To Surprise & Delight Your Customers. Toolkit: How To Build Customer Loyalty. The post Customer Marketing: Part 3 – Sentiment appeared first on ClientSuccess.

Marketing 52

Marketing NPS Voice of Customer Effort Score 52

ChurnZero

DECEMBER 6, 2019

Check out our eBook 167 B2B Gift Ideas for the Holidays or take a look at this blog to learn how other companies use gifting for customer success. . Advice from Customer Success Experts: Best Practices for Year-End Planning eBook. Get your own free copy of this eBook. Need further inspiration? Customer Success Resource.

eBook 80

eBook Roadmap Customer Success Tips 80

ClientSuccess

APRIL 5, 2022

Understanding how likely a user is to recommend your product or service is critical to gauging your team’s position and success in the industry. But there is still so much your users can tell you about their experience, how your product can become even more user-friendly, and even where your product roadmap can grow.

NPS 52

NPS Survey eBook Social Media 52

Gainsight

OCTOBER 14, 2022

Let’s come up with the game plan for the next three to six months and figure out how that value roadmap needs to evolve.”. To learn more about how to get your customers on track to value with a savvy CS operation, check out our ebook, Smarter Not Harder: How to Launch Customer Success From Scratch. .

ROI 52

ROI e-support eBook Roadmap 52

Gainsight

MAY 3, 2022

With that info, you could add engagements or adjust your product roadmap, building a bridge to more frequent upgrades. Download our ebook, “ Product-Led Success: The Professional’s Handbook ,” now to learn how to become a product-led growth master. This comparison could show you what friction points are holding back new users.

Handbook 52

Handbook Roadmap User Experience Metrics 52

Talkdesk

DECEMBER 30, 2020

Earlier this year, Talkdesk developed and produced the ebook The CX Transformation Roadmap which addressed this very question; 5 stages to go from “survive” to “thrive” and build resilient cloud contact centers: Tackle. How to change it? Determine what needs to change. Transition. Make the change.

Innovation 83

Innovation Contact Center eBook Roadmap 83

Interactions

JUNE 5, 2019

Read our eBook on Customer Journey Mapping to learn: The two types of Customer Journey Maps and which you should use. A step-by-step process of how to create the Customer Experience Map. This will help you create a straightforward and actionable roadmap that produces transforming results. Ready to get started?

Customer Journeys 54

Customer Journeys eBook Touchpoint Roadmap 54

ChurnZero

APRIL 8, 2020

When it comes to product development, weighing customer ideas and feature requests against your own vision and priorities on the roadmap is always a delicate balancing act. New ChurnZero Resource: How to Sell Customer Success Software to the C-Suite. Speaker: Sarah Dunn, Federal Customer Success Team Lead, Quorum.

Customer Journeys 81

Customer Journeys Roadmap Gamification Course 81

Bizagi

FEBRUARY 7, 2019

Align your digital roadmap to the corporate strategy. Alternatively, AI can bring an element of machine learning to your processes and help to make recommendations on how to improve efficiency by learning from data. Real digital transformation is about digital innovation and discovery.

Strategy 83

Strategy Competitive Advantage eBook Roadmap 83

InnerTrends

MAY 23, 2018

For instance, if you download an ebook, you will automatically be put on an emailing list and you will receive other emails related to other ebooks, until they run out of ebooks to advertise for :). But what’s the point of getting emails about how to finish onboarding if you’ve already finished it?

Marketing 73

Marketing Net Promoter Score eBook NPS 73

ClientSuccess

OCTOBER 10, 2017

Some metrics that CSMs should pay attention to during this stage include customer engagement numbers, types of content customers are engaging with (which often highlights the features they’re interested in), as well as interest in any marketing materials that deal with the customer success process or roadmap. Evaluation Stage.

Metrics 40

Metrics How To Effort Score Customer Success 40

Centercode

SEPTEMBER 3, 2019

Unlike the soft skills of managing egos or eloquently communicating priorities, knowing how to collect and analyze data is a discipline. Instead, I leverage my knowledge of our business and customers to better prioritize what features make it onto the roadmap and help my team understand why we’re building those features.

Management 40

Management eBook Roadmap Feedback 40

Wootric CX Blog

MARCH 1, 2020

The goal is a unified view of the customer journey, and the implementation roadmap looks something like this: Switch support service + send CSAT surveys after each closure. The common thread that connected each successful candidate is that each one understood: How integrated software works as a system. People (and how to manage them).

Effort Score 52

Effort Score Roadmap Touchpoint Analysis 52

Playvox

JANUARY 11, 2024

While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). Read on for a complete guide on how to improve operational efficiency and deliver a better customer experience (CX) through WFM. What is Workforce Management for Call Centers?

Call Center 52

Call Center Management Contact Center Omni-Channel 52

ChurnZero

FEBRUARY 25, 2020

Provide a clear roadmap – From the onset of your customer relationship you should share a strategic plan that outlines where you are going, and the steps needed to get there. To learn more about how to streamline onboarding to reduce churn – view this on-demand webinar. A good customer onboarding process should….

Customer Retention 59

Customer Retention Return on Investment eBook Roadmap 59

ClientSuccess

MARCH 8, 2018

While the customer success manager works to ensure this feedback doesn’t reflect a greater dissatisfaction with the product, the product team should be down to business figuring out how to either fix the issue or how to prioritize the suggestion in the product roadmap. Blog Posts: Popular Compensation Plans for CSMs.

Customer Success 40

Customer Success eBook Roadmap Feedback 40

ClientSuccess

SEPTEMBER 15, 2018

The synergy between the teams must exist to make sure Sales isn’t ‘ overselling their boundaries ’ which happens when sales sells something that isn’t actually in the product, or hasn’t yet been released to the roadmap. eBooks: Ultimate Guide to SaaS Customer Success Metrics. Have you seen success with this method?

Customer Success 40

Customer Success Strategy Marketing eBook 40

ClientSuccess

NOVEMBER 16, 2017

CSM from the Trenches Best Practice – How to Make an Effective Apology. At the moment we’re still figuring out how to optimize this”. Here are other customer success resources: Customer Success eBooks : Customer Success as a Culture: Customer Success Leaders Edition. Company : Intuo. Location : Belgium. Express regret.

Leadership 47

Leadership eBook Customer Success Roadmap 47

InMoment XI

JANUARY 2, 2023

When you start your CX efforts, you need to consider how to measure it. Together, these can give you insight into where you stand and how to improve your CX: Net Promoter Score ( NPS ) Customer Satisfaction (CSAT) Customer Effort Score ( CES ). Check out our eBook on the subject! Download eBook. Your Next Steps.

Net Promoter Score 295

Net Promoter Score NPS Metrics Effort Score 295

ChurnZero

MARCH 31, 2020

Using this insight, they reached out to customers to suggest how to temporarily optimize their site and improve the employee experience. They’ve also reevaluated their product roadmap, pausing less relevant items, so they could launch a new feature two months early. What doing your homework for the meeting looks like.

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

Wootric CX Blog

FEBRUARY 11, 2019

And the only way to make them is to make sure that everyone understands the reasons behind the ‘why, what, how, when’ The main goal should be to extend these questions beyond the roadmap and feature ideas. Get the ebook, CX FOR EVERY STAGE: How to scale your Voice of Customer program from startup to enterprise.

Metrics 73

Metrics Effort Score eBook Roadmap 73

ChurnZero

DECEMBER 20, 2019

and how to take them from murky to magic. . . CSM execution will be more focused on high value outcomes that produce real ROIs in the management of their customer roadmaps. Advice from Customer Success Experts: Best Practices for Year-End Planning eBook. Get your own free copy of this eBook. Customer Success Resource.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

ChurnZero

JANUARY 10, 2020

And if you’re considering the role yourself, check out our eBook: The Future CCO , for firsthand advice from industry leaders on what it takes to become a Chief Customer Officer. . This will require her to drive cross functional initiatives and develop a roadmap to strategically engage, retain, and scale positive customer experiences.

Customer Success 52

Customer Success Chief Customer Officer Leadership Customer Retention 52

Responsetek

MAY 4, 2018

Every month, we see new Behavioural Economics labs and consulting businesses being started with a view to helping private sector clients understand how to influence behaviour change amongst consumers in favour of their brands. THE ROADMAP. Download eBook. The post POV: The Ultimate Choice appeared first on ResponseTek.

CEM 40

CEM Consumers eBook Roadmap 40

ClientSuccess

DECEMBER 18, 2017

Our roadmap for hiring, product development, and employee programs were based on this particular contract renewing. 1) Understand your client’s goals, challenges, needs, and how they measure success. Do your clients know how to be successful? Do they understand how to work your product on their own? Example here.

Leadership 41

Leadership Competitive Advantage Customer Success Loyalty 41

Centercode

FEBRUARY 11, 2021

It’s essential to fixing deep-seated issues that compromise user experience, beefing up your roadmap with qualitative customer insights, and highlighting the very best your product and brand has to offer. See for yourself: Check out our customers and our list of use cases in our ebook, Making Good Tech Great.

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e-support How To Policies eBook 98

ClientSuccess

JULY 23, 2019

We then present a proposed roadmap of tactics that will help drive the overall strategy forward. This allows us to have conversations on how can we make the customer experience better and more successful. Additionally, learning how to be the voice of the customer to help navigate and prioritize business initiatives internally.

Customer Success 44

Customer Success Technology Leadership Chief Customer Officer 44

ClientSuccess

AUGUST 27, 2019

I wasn’t quite sure how to respond, because I was sincerely reaching out to become better acquainted with the customer. . Here are other customer success resources: Customer Success eBooks : Customer Success as a Culture: Customer Success Leaders Edition. It’s certainly a give-and-take relationship with other stakeholders.

Software 40

Software Customer Success Culture Customers 40

SurveySparrow

SEPTEMBER 6, 2019

The Customer Lifetime Value of a customer is not found out to increase the number point-blank but to help you build customer acquisition strategies as well as craft a roadmap for customer retention. How much do you spend to acquire your customers? How to increase Customer Lifetime Value and when to put customers on a retention plan?

Social Media 51

Social Media Effort Score Metrics Customers 51

InMoment XI

APRIL 3, 2024

Still, there’s a big difference between recognizing the importance of a good digital experience and knowing how to provide one. How to Measure Digital Customer Experience In order to measure the success of your digital customer experience, you first need to decide on the metrics that matter the most to your business.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

GetFeedback

DECEMBER 21, 2018

How to combat customer churn & boost customer retention. If you’re wondering how to measure your success there, remember that 80% of customer service organizations use customer satisfaction (CSAT) scores as their primary customer experience metric. Download the ebook today. Temkin Group ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Gainsight

OCTOBER 18, 2022

Product roadmaps overflow with suggestions, making future planning increasingly difficult. That way, the entire organization can move forward together with a clear roadmap, keeping their sights set on a common growth goal. Churn increases. Product analytics helps companies grow.

Connections 52

Connections Roadmap Analytics eBook 52