AWS Machine Learning
MAY 16, 2024
For this reason, we built the MLOps architecture to manage the created models and provide real-time services. It is an algorithm that covers the limitations of linear matrix factorization, which is often used in existing recommendation systems, with collaborative filtering based on the neural net.
InMoment XI
JANUARY 16, 2024
Natural Language Processing: NLP is a crucial component that enables AI systems to understand and interpret human language. Intent Recognition: Once the customer’s input is processed through NLP, the system identifies the user’s intent. This frees up human agents to focus on more complex financial matters.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
MARCH 14, 2024
Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth. Green Spark introduced the BigChange job management system to improve the flow of information between field staff, using the mobile app, and the back-office.
C3Centricity
FEBRUARY 27, 2024
A Gartner survey found that employees’ willingness to support enterprise change fell from 74% in 2016 to just 43% in 2022. And McKinsey found that companies which failed their transformation programs identified employee resistance or management behaviour as the major barrier (72%) to success.
InMoment XI
FEBRUARY 14, 2024
For example, integrating inventory management systems across online and offline channels can minimize inventory holding costs and prevent stockouts or overstock situations. Additionally, providing self-service options through digital channels can reduce the need for expensive customer support resources.
InMoment XI
NOVEMBER 20, 2023
As e-commerce becomes increasingly global and competitive, business leaders understand that technology can be a valuable tool in reconnecting with consumers. These AI-powered entities are capable of resolving routine inquiries, managing complaints, and even assisting with returns and exchanges.
Playvox
NOVEMBER 15, 2022
For contact center managers, this phrase rings in their heads each time they create a forecast, build a schedule, or track schedule adherence. . In this environment, investing in a workforce management (WFM) solution becomes key, particularly if your support center has been using spreadsheets or trying to get by with subpar solutions.
Expert insights. Personalized for you.
101 
Let's personalize your content