CSM Magazine
MAY 19, 2020
Documentation is extremely important in every aspect of customer service. At a help desk, a call center, or during a sale, documentation provides the foundation for that lead in the future. In addition, documentation allows managers to see what is working for customers and what isn’t working.
Beyond Philosophy
JUNE 11, 2020
Therefore, managing customers’ perceptions about wait times in your Customer Experience is essential—and a practical way to foster customer-driven growth. As somebody who manages the Customer Experience, you should think about the customer journey and where you make them wait. I was in a Starbucks recently. 8 July 2018.
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Ecrion
NOVEMBER 5, 2019
In this regard, working with a company that can help you build an optimized document workflow can be one of the best things that you do. With a document workflow, you use software and automation to exchange information in a way that is faster, cloud-based, and better built for collaboration. Automate Your Process as Soon as Possible.
Centercode
AUGUST 16, 2023
Our fourth beta tips post looks at how to distribute and manage the legal documents associated with a beta test, namely non-disclosure agreements (NDAs) and beta participation agreements (BPAs). For a more in-depth explanation of these documents, download our free beta test agreement kit.
Ecrion
NOVEMBER 12, 2019
Studies show that document challenges account for a 21.3% Using a document creator can help you achieve these 3 C’s. Document automation can increase productivity, streamline document processes, and reduce human error. The company’s benefit relies on selecting effective document automation/creator software.
ProProfs Chat
MAY 6, 2020
Though there is nothing wrong with the rise in the popularity of remote working, managing remote teams makes the job of a manager challenging. But then again, is managing remote teams similar across various departments? What makes managing a remote customer service team so daunting? How Do You Motivate a Remote Team?
ProProfs Chat
APRIL 15, 2020
We were in a discussion at ProProfs about utilizing working hours productively, and that’s when one of the team members mentioned that he spends about 40% of his time checking and managing emails. That’s when we realized that as an organization, we need to work on the overall email management skills if we want to boost productivity levels.
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