Confirmit

FEBRUARY 28, 2018

Confirmit’s Discovery Analytics is an easy-to-use solution that helps analysts interact with, explore, and visualize data collected from Voice of the Customer, Voice of the Employee, and Market Research programs. Download the fact sheet to learn more.

Analytics 40

Analytics Customer Voice Metrics Analysis 40

C Space

OCTOBER 22, 2020

To support our clients, we’re sharing the most valuable learnings from The Better Why: a report for insights leaders and customer activists. Have your most important audiences at the ready: online communities are still a tried and true method for quick collaboration with customers. Skills and Team.

Tips 52

Tips Case Study Customer Voice Report 52

Confirmit

JANUARY 16, 2020

Quickly close the loop with individual dissatisfied customers leveraging powerful Action Management or orchestrate and monitor larger, more strategic action initiatives with Action Planner. is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs.

Multi-Channel 52

Multi-Channel Analysis Customer Voice Survey 52

Confirmit

MAY 10, 2018

With Confirmit Location Triggering, you can easily capture customer location data through geo-fencing and/or using the more precise Beacon technology. The data you collect can be analyzed alongside other rich sources of customer data and used to automatically initiate the appropriate next step. Download the fact sheet to learn more.

Technology 40

Technology Feedback Customer Voice Data 40

Confirmit

NOVEMBER 16, 2020

A focus on customer experience is essential for the success of any organization. And for the 15th year, the ACE Awards recognize companies who are not only committed to delivering great customer experiences but who use it to keep their businesses one-step ahead. 93% of new customers onboarded within 14 days in 2020.

Insurance 52

Insurance Case Study Touchpoint eBook 52

Confirmit

JANUARY 23, 2020

Confirmit Horizons™ is our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. Confirmit supports customers globally and maintains SaaS environments in Australia, Canada, UK, USA, and Hong Kong. at the end of May 2019 became 2019.6.0 at the start of June 2019).

Customer Voice 52

Customer Voice Meeting Examples Software 52

Confirmit

JANUARY 9, 2018

Confirmit IVR enables you to create pre-recorded automatic telephone surveys during which the customer responds to a brief series of questions. This allows you to gather post-call customer feedback from contact centers, as well as retail insights, and employee feedback. Download the fact sheet to learn more about Confirmit IVR.

Contact Center 40

Contact Center Retail Customer Voice Feedback 40

Confirmit

JANUARY 9, 2018

Confirmit IVR enables you to create pre-recorded automatic telephone surveys during which the customer responds to a brief series of questions. This allows you to gather post-call customer feedback from contact centers, as well as retail insights, and employee feedback. Download the fact sheet to learn more about Confirmit IVR.

Contact Center 40

Contact Center Retail Customer Voice Feedback 40

Customer Bliss

APRIL 18, 2017

Anne Herman is the Chief Customer Officer for MSA – The Safety Company, the world’s largest manufacturer and distributor of safety equipment. In her role, Anne not only leads the customer experience transformation for MSA, but she also holds responsibility for running the quality, delivery and support operations for MSA globally. .

Chief Customer Officer 118

Chief Customer Officer Customer Journeys B2B B2C 118

Confirmit

APRIL 12, 2018

To support our customers’ needs for survey translation services, Confirmit has partnered with Language Intelligence, a leader in language services, translation, localization, language learning, and interpreting. Download the fact sheet to learn more. Voice of the Customer Voice of the Employee Market Research.

Customer Voice 40

Customer Voice Culture Survey Data 40

Confirmit

JANUARY 8, 2020

billion smart phone users around the world, it’s no surprise that many brands today have their own apps to engage their customers! Voice of the Customer Voice of the Employee Market Research Factsheets. But with more than 2.7 It may even be their primary interface to your business.

Feedback 52

Feedback Survey Customer Voice Software 52

Confirmit

JULY 27, 2020

delivers a range of products and services for air, land and naval forces, and for advanced electronics, security, IT solutions, and customer support services. Not only trust from customers, but for employees as well. Voice of the Customer Voice of the Employee Case Studies. BAE Systems, Inc.

System 52

System Case Study Survey Touchpoint 52

Confirmit

APRIL 5, 2018

More than 90% of consumers want to use their telephone for vendor interaction, and voice-driven data collection represents an ideal way for brands to engage today's mobile consumers throughout their entire customer journey. Download the fact sheet to learn more.

Omni-Channel 40

Omni-Channel Customer Voice Customer Care Customer Journeys 40

Confirmit

APRIL 5, 2018

More than 90% of consumers want to use their telephone for vendor interaction, and voice-driven data collection represents an ideal way for brands to engage today's mobile consumers throughout their entire customer journey. Download the fact sheet to learn more.

Omni-Channel 40

Omni-Channel Customer Voice Customer Care Customer Journeys 40

Confirmit

AUGUST 16, 2017

Confirmit Horizons Version 22 is the current release of our award-winning software for Voice of the Customer, Voice of the Employee and Market Research programs. You can listen to what customers are saying across a range of different channels, analyze that information and assign actions appropriately to manage business change.

Customer Voice 40

Customer Voice Innovation Software Marketing 40

Confirmit

FEBRUARY 5, 2020

It was all about customer feedback then. This category is open to dedicated Customer Experience practitioners or those who have taken on CX as part of a wider role. As companies race to meet increasing customer demands, advancements in digital technology help to meet their customers’ expectations.

Customer Voice 52

Customer Voice Tips Meeting Feedback 52

Confirmit

SEPTEMBER 27, 2017

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. Download the ACE Awards book learn how: Ally Financial hit an incredible 90% customer satisfaction score. Download the ACE Awards book learn how: Ally Financial hit an incredible 90% customer satisfaction score.

Case Study 40

Case Study Return on Investment Hospitality Insurance 40

Confirmit

SEPTEMBER 27, 2017

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. Download the ACE Awards book learn how: Ally Financial hit an incredible 90% customer satisfaction score. Download the ACE Awards book learn how: Ally Financial hit an incredible 90% customer satisfaction score.

Case Study 40

Case Study Return on Investment Hospitality Insurance 40

Confirmit

OCTOBER 11, 2018

Confirmit Horizons™ Version 24 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. Listen across all your customers’ preferred channels. Eliminate customer data silos with CRM integration. Smarter Decisions. Faster Actions.

Multi-Channel 40

Multi-Channel Customer Voice Analysis CRM 40

Confirmit

JUNE 26, 2017

Download the fact sheet to learn more. Voice of the Customer Voice of the Employee Market Research Factsheets. Together Confirmit and Bernett deliver a seamless telephone interviewing experience.

Telecommunications 40

Telecommunications Customer Voice Consulting Groups 40

Confirmit

JANUARY 9, 2018

A Voice of the Customer (VoC) program is only valuable if you take action to improve the customer experience. uencer in their purchase decisions, it is imperative that businesses follow up on customer experience problems fast! Download the factsheet to learn more. Confirmit Action Management automates that process.

Management 40

Management Customer Voice Measurement Survey 40

Confirmit

JANUARY 9, 2018

A Voice of the Customer (VoC) program is only valuable if you take action to improve the customer experience. uencer in their purchase decisions, it is imperative that businesses follow up on customer experience problems fast! Download the factsheet to learn more. Confirmit Action Management automates that process.

Management 40

Management Customer Voice Measurement Survey 40

Confirmit

JANUARY 17, 2017

Click here to download more information about Confirmit Survey Designer. Voice of the Customer Voice of the Employee Market Research Factsheets. This ensures the most efficient use of your time while maximizing your results.

Survey 40

Survey Customer Voice Innovation Feedback 40

Confirmit

JUNE 6, 2018

It is tightly integrated with Confirmit Horizons, our comprehensive, multichannel Voice of the Customer (VoC), Voice of the Employee (VoE), and Market Research platform, so you can easily combine structured data from surveys with the depth of insight and unprecedented level of detail available only in open-ended feedback.

Social Media 40

Social Media Call Center Chatbots Analytics 40

Confirmit

MARCH 6, 2018

Download the submission forms here (there are six categories to choose from). But true Voice of the Customer programs that drive business change and improve customer experiences are still something very special. Voice of the Customer Voice of the Employee Market Research Product Innovation Company Best Practices.

Insurance 61

Insurance Customer Voice Innovation Survey 61

Confirmit

JUNE 6, 2018

Your website is a powerful force representing your brand, driving sales, and engaging customers. Your website is also a great place to collect feedback from your customers and prospects. Overall customer satisfaction. Create an omni-channel feedback experience: Gain a holistic view of the customer. Website usability.

Omni-Channel 40

Omni-Channel Survey Feedback CRM 40

Confirmit

MARCH 13, 2018

A safe bet in most cases is the Voice of the Customer category, but it’s wise to see if there is another one better suited to your business. If you have numbers to support your program – not just NPS or Customer Effort scores, but financial or operational results to share, Business Impact is the place for you!

How To 40

How To Multi-Channel B2B NPS 40

SurveySparrow

JULY 21, 2021

So if you want an online survey software that can help you improve the experience in your product, employee, and customer journeys, SurveySparrow is just what you need. Custom rebranding (Logo, CSS, Domain, Email, SSL). Businesses looking for a custom solution can get a personalized quote under Business, NPS and 360°.

e-support 52

e-support Social Media Survey NPS 52

Talkdesk

JUNE 27, 2017

Talkdesk today announced that TalkIQ , a launch partner within AppConnect , has passed the 2,000 seat threshold for customers registered through Talkdesk. Nearly 100 of Talkdesk’s customers have already integrated TalkIQ into their call center stack since the recent launch on AppConnect.

Call Center 42

Call Center Contact Center Contact Center Software Call Center Solutions 42

Second to None

AUGUST 28, 2018

Capturing consumer feedback data has become an essential aspect of any leading organization’s Customer Experience platform. The practice of consistently collecting customer data is helpful because it grants increased transparency throughout the organization.

Report 59

Report Measurement Voice of Customer Leadership 59

Confirmit

FEBRUARY 25, 2019

A safe bet in most case is the Voice of the Customer category, but it’s wise to see if there is another one better suited to your business. Just go to the Nomination Forms of the ACE Awards page , and download the submission form you need. Voice of the Customer Voice of the Employee Market Research Best Practices.

How To 40

How To Multi-Channel B2B Tips 40

BirdEye

JANUARY 15, 2024

8 best speech-to-text software tools for your business needs Selecting the best speech-to-text software FAQs on speech-to-text software Improve productivity and customer experience with Birdeye What is speech-to-text software? Trusted by 100K+ business to enhance customer experience. Watch the Free Demo Now.

Software 109

Software Tools Meeting Analysis 109

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

PeopleMetrics

APRIL 9, 2015

In this post, we’ll talk about how that theory applies to customer experience. Customer experience strategy should be approached in the same way. Customer experience strategy should be approached in the same way. Great customer experience takes a lot of work. It just means that the customer only sees the result.

Customer Experience 48

Customer Experience Strategy Employee Engagement Customer Centricity 48

CX Journey

SEPTEMBER 29, 2015

Berry Are you listening to your customers? I was thrilled to be interviewed by Leah Berry and to a be part of her 30 Experts in 30 Days series; she asked me questions about employee experience and customer experience, of course, but from a variety of different angles. Do you understand what they are trying to achieve?

Customer Journeys 80

Customer Journeys Infographics Tips Employee Experience 80

Experience Investigators by 360Connext

MAY 15, 2024

The world is moving fast, and the customer experience world is no exception. These events provide some of my favorite opportunities to connect with fellow customer experience change makers, unpack our challenges, and provide much-needed group support. There is no sole office or one sole individual that owns the experience anymore.

Customer Journeys 143

Customer Journeys Strategy Customer Experience Culture 143