Confirmit

JANUARY 9, 2018

Confirmit IVR enables you to create pre-recorded automatic telephone surveys during which the customer responds to a brief series of questions. This allows you to gather post-call customer feedback from contact centers, as well as retail insights, and employee feedback. Download the fact sheet to learn more about Confirmit IVR.

Contact Center 40

Contact Center Retail Customer Voice Feedback 40

Confirmit

JANUARY 9, 2018

Confirmit IVR enables you to create pre-recorded automatic telephone surveys during which the customer responds to a brief series of questions. This allows you to gather post-call customer feedback from contact centers, as well as retail insights, and employee feedback. Download the fact sheet to learn more about Confirmit IVR.

Contact Center 40

Contact Center Retail Customer Voice Feedback 40

Confirmit

APRIL 12, 2018

To support our customers’ needs for survey translation services, Confirmit has partnered with Language Intelligence, a leader in language services, translation, localization, language learning, and interpreting. Download the fact sheet to learn more. Voice of the Customer Voice of the Employee Market Research.

Customer Voice 40

Customer Voice Culture Survey Data 40

Confirmit

JANUARY 8, 2020

billion smart phone users around the world, it’s no surprise that many brands today have their own apps to engage their customers! Voice of the Customer Voice of the Employee Market Research Factsheets. But with more than 2.7 It may even be their primary interface to your business.

Feedback 52

Feedback Survey Customer Voice Software 52

Confirmit

APRIL 5, 2018

More than 90% of consumers want to use their telephone for vendor interaction, and voice-driven data collection represents an ideal way for brands to engage today's mobile consumers throughout their entire customer journey. Download the fact sheet to learn more.

Omni-Channel 40

Omni-Channel Customer Voice Customer Care Customer Journeys 40

Confirmit

APRIL 5, 2018

More than 90% of consumers want to use their telephone for vendor interaction, and voice-driven data collection represents an ideal way for brands to engage today's mobile consumers throughout their entire customer journey. Download the fact sheet to learn more.

Omni-Channel 40

Omni-Channel Customer Voice Customer Care Customer Journeys 40

Confirmit

AUGUST 16, 2017

Confirmit Horizons Version 22 is the current release of our award-winning software for Voice of the Customer, Voice of the Employee and Market Research programs. Download the fact sheet to learn about the innovations delivered in this version. All Solutions Factsheets.

Customer Voice 40

Customer Voice Innovation Software Marketing 40

Customer Bliss

APRIL 18, 2017

Anne Herman is the Chief Customer Officer for MSA – The Safety Company, the world’s largest manufacturer and distributor of safety equipment. In her role, Anne not only leads the customer experience transformation for MSA, but she also holds responsibility for running the quality, delivery and support operations for MSA globally. .

Chief Customer Officer 118

Chief Customer Officer Customer Journeys B2B B2C 118

Confirmit

JUNE 26, 2017

Leveraging Confirmit’s industry-leading CATI technology, The Bernett Group works alongside research suppliers and consultants to execute VoC and Market Research projects on your behalf. Download the fact sheet to learn more. Voice of the Customer Voice of the Employee Market Research Factsheets.

Telecommunications 40

Telecommunications Customer Voice Consulting Groups 40

Confirmit

OCTOBER 11, 2018

Confirmit Horizons™ Version 24 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. Listen across all your customers’ preferred channels. Eliminate customer data silos with CRM integration. Smarter Decisions.

Multi-Channel 40

Multi-Channel Customer Voice Analysis CRM 40

Confirmit

SEPTEMBER 27, 2017

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. Download the ACE Awards book learn how: Ally Financial hit an incredible 90% customer satisfaction score. Download the ACE Awards book learn how: Ally Financial hit an incredible 90% customer satisfaction score.

Case Study 40

Case Study Return on Investment Hospitality Insurance 40

Confirmit

SEPTEMBER 27, 2017

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. Download the ACE Awards book learn how: Ally Financial hit an incredible 90% customer satisfaction score. Download the ACE Awards book learn how: Ally Financial hit an incredible 90% customer satisfaction score.

Case Study 40

Case Study Return on Investment Hospitality Insurance 40

Confirmit

JUNE 6, 2018

It is tightly integrated with Confirmit Horizons, our comprehensive, multichannel Voice of the Customer (VoC), Voice of the Employee (VoE), and Market Research platform, so you can easily combine structured data from surveys with the depth of insight and unprecedented level of detail available only in open-ended feedback.

Social Media 40

Social Media Call Center Chatbots Analytics 40

Confirmit

JANUARY 17, 2017

Click here to download more information about Confirmit Survey Designer. Voice of the Customer Voice of the Employee Market Research Factsheets. This ensures the most efficient use of your time while maximizing your results.

Survey 40

Survey Customer Voice Innovation Feedback 40

Confirmit

MARCH 6, 2018

Download the submission forms here (there are six categories to choose from). But true Voice of the Customer programs that drive business change and improve customer experiences are still something very special. Voice of the Customer Voice of the Employee Market Research Product Innovation Company Best Practices.

Insurance 61

Insurance Customer Voice Innovation Survey 61

Confirmit

JANUARY 9, 2018

A Voice of the Customer (VoC) program is only valuable if you take action to improve the customer experience. uencer in their purchase decisions, it is imperative that businesses follow up on customer experience problems fast! Download the factsheet to learn more. Confirmit Action Management automates that process.

Management 40

Management Customer Voice Measurement Survey 40

Confirmit

JANUARY 9, 2018

A Voice of the Customer (VoC) program is only valuable if you take action to improve the customer experience. uencer in their purchase decisions, it is imperative that businesses follow up on customer experience problems fast! Download the factsheet to learn more. Confirmit Action Management automates that process.

Management 40

Management Customer Voice Measurement Survey 40

Confirmit

JUNE 6, 2018

Your website is a powerful force representing your brand, driving sales, and engaging customers. Your website is also a great place to collect feedback from your customers and prospects. Overall customer satisfaction. Create an omni-channel feedback experience: Gain a holistic view of the customer. Website usability.

Omni-Channel 40

Omni-Channel Survey Feedback CRM 40

Talkdesk

JUNE 27, 2017

Talkdesk today announced that TalkIQ , a launch partner within AppConnect , has passed the 2,000 seat threshold for customers registered through Talkdesk. Nearly 100 of Talkdesk’s customers have already integrated TalkIQ into their call center stack since the recent launch on AppConnect.

Call Center 42

Call Center Contact Center Contact Center Software Call Center Solutions 42

Confirmit

MARCH 13, 2018

A safe bet in most cases is the Voice of the Customer category, but it’s wise to see if there is another one better suited to your business. If you have numbers to support your program – not just NPS or Customer Effort scores, but financial or operational results to share, Business Impact is the place for you!

How To 40

How To Multi-Channel B2B NPS 40

Confirmit

FEBRUARY 25, 2019

A safe bet in most case is the Voice of the Customer category, but it’s wise to see if there is another one better suited to your business. Just go to the Nomination Forms of the ACE Awards page , and download the submission form you need. Voice of the Customer Voice of the Employee Market Research Best Practices.

How To 40

How To Multi-Channel B2B Tips 40

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

Eptica

NOVEMBER 7, 2018

Date: Wednesday, November 7, 2018 Author: Olivier Njamfa - CEO & Co-Founder 3 ways to deliver real value from Voice of the Customer insight. Research carried out for Eptica by Engage Business Media found that 78% of companies measure customer satisfaction, and that over a third (36%) have a full VoC system in place.

Customer Insights 66

Customer Insights Social Media ROI Customer Satisfaction 66