Confirmit

JANUARY 16, 2020

Confirmit Horizons provides everything you need to develop feedback and research programs that engage your audience, maximize responses, and make it easy for you to share and act upon the data you gather. is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs.

Multi-Channel 52

Multi-Channel Analysis Customer Voice Survey 52

Confirmit

JANUARY 9, 2018

Confirmit IVR enables you to create pre-recorded automatic telephone surveys during which the customer responds to a brief series of questions. This allows you to gather post-call customer feedback from contact centers, as well as retail insights, and employee feedback.

Contact Center 40

Contact Center Retail Customer Voice Feedback 40

Confirmit

JANUARY 9, 2018

Confirmit IVR enables you to create pre-recorded automatic telephone surveys during which the customer responds to a brief series of questions. This allows you to gather post-call customer feedback from contact centers, as well as retail insights, and employee feedback.

Contact Center 40

Contact Center Retail Customer Voice Feedback 40

Customer Bliss

APRIL 18, 2017

Anne Herman is the Chief Customer Officer for MSA – The Safety Company, the world’s largest manufacturer and distributor of safety equipment. In her role, Anne not only leads the customer experience transformation for MSA, but she also holds responsibility for running the quality, delivery and support operations for MSA globally. .

Chief Customer Officer 118

Chief Customer Officer Customer Journeys B2B B2C 118

Confirmit

FEBRUARY 5, 2020

It was all about customer feedback then. This category is open to dedicated Customer Experience practitioners or those who have taken on CX as part of a wider role. As companies race to meet increasing customer demands, advancements in digital technology help to meet their customers’ expectations.

Customer Voice 52

Customer Voice Tips Meeting Feedback 52

Confirmit

APRIL 5, 2018

More than 90% of consumers want to use their telephone for vendor interaction, and voice-driven data collection represents an ideal way for brands to engage today's mobile consumers throughout their entire customer journey. Download the fact sheet to learn more.

Omni-Channel 40

Omni-Channel Customer Voice Customer Care Customer Journeys 40

Confirmit

APRIL 5, 2018

More than 90% of consumers want to use their telephone for vendor interaction, and voice-driven data collection represents an ideal way for brands to engage today's mobile consumers throughout their entire customer journey. Download the fact sheet to learn more.

Omni-Channel 40

Omni-Channel Customer Voice Customer Care Customer Journeys 40

Confirmit

OCTOBER 11, 2018

Confirmit Horizons™ Version 24 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. Listen across all your customers’ preferred channels. Eliminate customer data silos with CRM integration. Smarter Decisions. Faster Actions.

Multi-Channel 40

Multi-Channel Customer Voice Analysis CRM 40

Confirmit

JUNE 6, 2018

It is tightly integrated with Confirmit Horizons, our comprehensive, multichannel Voice of the Customer (VoC), Voice of the Employee (VoE), and Market Research platform, so you can easily combine structured data from surveys with the depth of insight and unprecedented level of detail available only in open-ended feedback.

Social Media 40

Social Media Call Center Chatbots Analytics 40

Confirmit

SEPTEMBER 27, 2017

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. Download the ACE Awards book learn how: Ally Financial hit an incredible 90% customer satisfaction score. Download the ACE Awards book learn how: Ally Financial hit an incredible 90% customer satisfaction score.

Case Study 40

Case Study Return on Investment Hospitality Insurance 40

Confirmit

SEPTEMBER 27, 2017

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. Download the ACE Awards book learn how: Ally Financial hit an incredible 90% customer satisfaction score. Download the ACE Awards book learn how: Ally Financial hit an incredible 90% customer satisfaction score.

Case Study 40

Case Study Return on Investment Hospitality Insurance 40

Confirmit

JUNE 6, 2018

Your website is a powerful force representing your brand, driving sales, and engaging customers. Your website is also a great place to collect feedback from your customers and prospects. Messaging and campaign feedback. Overall customer satisfaction. Download the fact sheet to learn more. Website usability.

Omni-Channel 40

Omni-Channel Survey Feedback CRM 40

Confirmit

JANUARY 17, 2017

With Confirmit Survey Designer, you can create surveys leveraging a huge range of features to increase response rates, including dozens of innovative question types, multimedia clips, and a powerful array of feedback methods, all designed to engage your audiences and capture the insights you need.

Survey 40

Survey Customer Voice Innovation Feedback 40

Second to None

AUGUST 28, 2018

Capturing consumer feedback data has become an essential aspect of any leading organization’s Customer Experience platform. The practice of consistently collecting customer data is helpful because it grants increased transparency throughout the organization.

Report 59

Report Measurement Voice of Customer Leadership 59

SurveySparrow

JULY 21, 2021

So if you want an online survey software that can help you improve the experience in your product, employee, and customer journeys, SurveySparrow is just what you need. Custom rebranding (Logo, CSS, Domain, Email, SSL). Businesses looking for a custom solution can get a personalized quote under Business, NPS and 360°.

e-support 52

e-support Social Media Survey NPS 52

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

BirdEye

JANUARY 15, 2024

8 best speech-to-text software tools for your business needs Selecting the best speech-to-text software FAQs on speech-to-text software Improve productivity and customer experience with Birdeye What is speech-to-text software? Trusted by 100K+ business to enhance customer experience. Watch the Free Demo Now.

Software 109

Software Tools Meeting Analysis 109

PeopleMetrics

APRIL 9, 2015

In this post, we’ll talk about how that theory applies to customer experience. Customer experience strategy should be approached in the same way. Customer experience strategy should be approached in the same way. Great customer experience takes a lot of work. It just means that the customer only sees the result.

Customer Experience 48

Customer Experience Strategy Employee Engagement Customer Centricity 48

Experience Investigators by 360Connext

MAY 15, 2024

The world is moving fast, and the customer experience world is no exception. These events provide some of my favorite opportunities to connect with fellow customer experience change makers, unpack our challenges, and provide much-needed group support. There is no sole office or one sole individual that owns the experience anymore.

Customer Journeys 143

Customer Journeys Strategy Customer Experience Culture 143

Eptica

NOVEMBER 7, 2018

Date: Wednesday, November 7, 2018 Author: Olivier Njamfa - CEO & Co-Founder 3 ways to deliver real value from Voice of the Customer insight. Research carried out for Eptica by Engage Business Media found that 78% of companies measure customer satisfaction, and that over a third (36%) have a full VoC system in place.

Customer Insights 66

Customer Insights Social Media ROI Customer Satisfaction 66