ChurnZero

FEBRUARY 26, 2021

Is your Customer Success team: Butting heads with Sales during onboarding. Getting bombarded by Marketing for unrestricted customer access. Put simply, Customer Success does a lot of things for a lot of people. ChurnZero vRYG panelists included: Sana Farooq , Director of Customer Success, FloQast.

Customer Success 59

Customer Success Company Management Roadmap 59

Retently

JULY 28, 2019

However, this is not just about winning time back in your day, at least when it comes to customer experience. Tech maturity of customer success teams who automate their key processes strongly correlates to significant business growth. Automate the feedback loop. Channel positive feedback.

Feedback 95

Feedback Effort Score Survey NPS 95

Gainsight

MARCH 19, 2020

And that’s driven thousands of customer success professionals who were used to seeing their clients and teams every day to learn the ins and outs of “virtual” CS. Early in Gainsight’s tenure (2014), we had a big client (still a customer today) who had a feature request and wanted to see our roadmap. But here we are.

Customer Success 85

Customer Success Tips Video Roadmap 85

Gainsight

SEPTEMBER 20, 2019

The list is compiled from customer feedback received from sales, success, and support teams, as well as opportunities and improvements identified from our internal research and analyses. As your team lays out the product roadmap for a period of time (quarter, cycle, sprint, etc.), Not at all! The goals here are two-fold.

Roadmap 58

Roadmap Exercises Sales Marketing 58

Gainsight

JANUARY 7, 2019

We don’t have a handle on how each customer is using the product. We need to scale our customer onboarding. These challenges are nothing new to Customer Success (CS). The world is realizing that to drive Customer Success in a SaaS business, the product plays a central role.

Customer Success 65

Customer Success Multi-Channel Roadmap Customer Journeys 65

Wootric

AUGUST 10, 2018

Wouldn’t it be great to get customer feedback before there are even customers so you know what new features and products to prioritize? Your goal is to check your assumptions against their real, qualitative feedback – and there is nothing like a two-sided conversation for gaining insights you’d never expect.

Roadmap 53

Roadmap Data Net Promoter Score Analytics 53

Education Services Group

MAY 27, 2022

Last week, I listed out some common ideas and practices that we should not spend a lot of time chasing , leaving unanswered questions about what is worth the chase in Customer Success. Customer Success Maturity Assessments. You need a complete picture of your Customer Success organization’s maturity.

Customer Success 52

Customer Success Metrics Effort Score Customers 52

CustomerSuccessBox

FEBRUARY 14, 2019

The searches for the keyword ‘ Role of a Customer Success Manager ’ have been increasing since the last few years. As companies around the world are getting aware of the importance of Customer Success, the demand for seasoned Customer Success Managers (CSMs) is also increasing exponentially. Why is it so?

Customer Success 67

Customer Success Management Case Study Study 67

SmartKarrot

OCTOBER 12, 2022

Ensure the team understands and presents the product roadmap to Clients, articulating how those investments translate to business value. Collaborate with Implementation team leadership to ensure consistent, successful kickoffs and expedited time to revenue. usage, transaction volume, vendor enrollment, etc.).

Customer Success 19

Customer Success Roadmap Consulting Financial 19

SmartKarrot

SEPTEMBER 2, 2022

Role: VP of Customer Success Location: Remote, Menlo Park, CA, US Organization: AutoService A.I. As a VP of Customer Success, you will onboard and guide customers to enable a seamless implementation experience. Understand every aspect of the customer business and prioritize customer needs.

Customer Success 19

Customer Success Case Study Roadmap Groups 19

SmartKarrot

NOVEMBER 2, 2022

Role: SVP, Customer Success Location: Atlanta, GA, US (Hybrid) Organization: Cardlytics As an SVP of Customer Success, you will lead and scale an inclusive, world-class, multi-discipline services organization – driving vision, growth strategy, and execution.

Customer Success 19

Customer Success Self Service Multi-Channel Social Media 19

ECXO

OCTOBER 5, 2023

You get a lifetime license to 6 self-paced modules with narrated presentation videos, quizzes, workbooks, templates, and examples. Optional live learning sessions, instructor feedback, and Experience Leadership Certificate at no extra charge. Fine-tune your wisdom in data quality, analysis, presentation, and use in business.

ROI 52

ROI Video Government Leadership 52

SmartKarrot

OCTOBER 11, 2022

Role: Director of Customer Success Location: Atlanta, GA, US Organization: hireneXus As a Director of Customer Success, you will optimize each portfolio company customer journey and experience, providing each with a professional and comprehensive Customer Journey Map.

Customer Success 19

Customer Success Customer Journeys Roadmap Leadership 19

SmartKarrot

OCTOBER 13, 2022

Role: Director, Customer Success Location: Atlanta, GA, US (Hybrid) Organization: Bakkt As a Director of Customer Success, you will collaborate with Product, Marketing, and Legal and Compliance to develop materials and resources to set new customers up for success and drive adoption and engagement in product.

Customer Success 19

Customer Success Roadmap Customers Feedback 19

SmartKarrot

SEPTEMBER 28, 2022

Role: VP, Customer Success Location: San Francisco, CA, US (Remote) Organization: Panther As a VP of Customer Success, you will lead and mentor the Customer Success teams by investing in the people, processes, and technology. events, marketing, client presentations). Apply here: [link].

Customer Success 19

Customer Success Roadmap ROI Measurement 19

SmartKarrot

MARCH 31, 2023

Role: Customer Success Representative Location: New York, United States (On-site) Organization: RTM Business Group As a Customer Success Representative you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion.

Customer Success 19

Customer Success Leadership Hotels Roadmap 19

Gainsight

DECEMBER 23, 2019

On a recent webinar with one of our private equity partners, Gainsight CEO Nick Mehta shared an inspiring outlook on what’s to come in the year 2020 for customer success. This is a partial transcript of Nick and Gainsight’s vision of the future of customer success. So, customer success to customer growth.

Trends 52

Trends Customer Success B2C B2B 52

Amity

APRIL 21, 2017

When it comes to managing relationships with your customers, the old axiom holds true: “Change is the only constant.” ” Because you know things will change - both positively and negatively - in your relationships with your customers, your customer success teams need to be proactive in managing the relationship.

Customer Success 72

Customer Success Guidelines Roadmap Meeting 72

ChurnZero

DECEMBER 20, 2019

20 Customer Success Predictions for 2020 . T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. Vanessa Hannay , Director of Customer Success, Muck Rack . Making customers happy is no longer good enough. . . The year was 1909.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

SmartKarrot

OCTOBER 27, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Givelify As a Director of Customer Success, you will advise customers as a trusted partner on use-cases, fundraisinggiving strategies, and Givelify products and services. Ensure customer buy-in throughout the process.

Customer Success 19

Customer Success Case Study Roadmap ROI 19

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Ensure that our communications and updates are received by all users at each customer.

Customer Success 19

Customer Success Roadmap Culture Customers 19

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Proactively manage customer health and engagement to mitigate business risk.

Customer Success 19

Customer Success Roadmap Conference Customer Centricity 19

CustomerSuccessBox

APRIL 26, 2021

Churn is not just a Customer Success problem. It cuts across the product, support, pricing, usage, customer success, user experience, the solution we are offering, and more. So I present to you FAIR , post mortem of a churned account. appeared first on The Customer Success Blog for SaaS | CustomerSuccessBox.

Analysis 52

Analysis How To Roadmap Customer Success 52

Gainsight

JULY 27, 2022

On the other hand, you don’t want to stray too far from your carefully calibrated roadmap, nor do you want to overwork your staff. Sure, the feature may not align with your roadmap; in fact, it may throw a monkey wrench into it. So, the next time an outside-the-roadmap suggestion lands in your inbox, don’t dismiss it by default.

Roadmap 59

Roadmap Government System User Experience 59

SmartKarrot

AUGUST 29, 2022

Role: Senior Customer Success Manager Location: Boston, MA, US Organization: LeanIX As a Senior Customer Success Manager, you will be responsible for the retention of customer accounts by ensuring continuous communication and relentless support and guidance. Execute consulting projects with customers.

Customer Success 19

Customer Success Call Center Roadmap Government 19

SmartKarrot

AUGUST 26, 2022

Role: Director of Customer Success Location: Remote, United States Organization: FinditParts As a Director of Customer Success, you will manage Contact Center Operations to deliver a great customer experience, meeting or exceeding all revenue goals, KPIs, and SLAs.

Customer Success 19

Customer Success e-support Case Study Roadmap 19

Education Services Group

AUGUST 2, 2022

Of course, as your customers move through the many phases of the customer journey, Customer Success Managers (CSMs) regularly connect with them to see how things are going. With high-touch customers, this often involves the ultimate customer check-in – the Executive Business Review (EBR). In your dreams!

Meeting 52

Meeting Guidelines Roadmap Course 52

SmartKarrot

JANUARY 27, 2022

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Fathom As a Head of Customer Success, you will manage and monitor the client-side of the implementation process, delivering best-in-class client service and meeting every milestone. Contribute to Customer Success playbooks and resources.

Customer Success 19

Customer Success Roadmap Customers Feedback 19

SmartKarrot

APRIL 28, 2022

Role: Director of Customer Success Location: Issaquah, WA, US (On-site) Organization: MangoApps As a Director of Customer Success, you will develop a deep understanding of MangoApps concepts, features & use-cases. Become the primary point of contact for executives and decision-makers of customer accounts.

Customer Success 19

Customer Success e-support Roadmap Software 19

SmartKarrot

APRIL 13, 2022

Role: Director of Customer Success Location: Los Angeles Metropolitan Area, US (Hybrid) Organization: Mahmee As a Director of Customer Success, you will oversee and provide direct support to all platform users (patients, providers, and enterprise customers). Build, structure, and mentor the CS Team.

Customer Success 19

Customer Success Roadmap Customers Loyalty 19

SmartKarrot

AUGUST 18, 2022

Role: Customer Success Director Location: Remote, United States Organization: OfferFit As a Customer Success Director, you will own customer satisfaction – oversee the design, execution, and reporting across use cases to ensure the customer success & enthusiasm with OfferFit product.

Customer Success 19

Customer Success Self Service Roadmap Customer Satisfaction 19

SmartKarrot

AUGUST 27, 2021

Role: Vice President of Customer Success Location: Remote, Salinas, CA, US Organization: HeavyConnect As a Vice President of Customer Success, you will act as a role model of HeavyConnect’s values for the Customer Success teams and build on the SaaS customer-centric environment.

Customer Success 19

Customer Success Roadmap Sales Customers 19

SmartKarrot

SEPTEMBER 3, 2021

Role: Senior Customer Success Manager Location: Remote, Salt Lake City, UT, US Organization: Axon As a Senior Customer Success Manager, you will engage with your customers through regular calls, business reviews, and daily needs. Learn and share industry best practices in order to solve customer needs.

Customer Success 19

Customer Success Roadmap Case Study Training 19

ChurnZero

JULY 12, 2019

And I’m not only talking about desired outcome churn or low trial-to-paid conversion rate that occurs when new users abandon your platform before turning into customers. This is linked to a) the kind of solution you offer, b) your product roadmap, c) your customer success program, and d) your user experience.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

SmartKarrot

APRIL 14, 2022

Role: Vice President of Customer Success Location: Atlanta, GA, US Organization: TechBridge, Inc. As a Vice President of Customer Success, you will deliver transformational leadership across all TechBridge products, platforms, and services to ensure that current operational technology and processes serve the customer’s best interests.

Customer Success 19

Customer Success Case Study Roadmap Customers 19

SmartKarrot

MAY 20, 2022

Role: VP of Customer Experience Location: Remote, New York, NY, US Organization: Healthie As a VP of Customer Experience, you will own the entire Customer Success and Support experience at Healthie. Lead a team of 12-15 customer-facing specialists, including team Directors.

Customer Success 19

Customer Success Roadmap Customers Sales 19

Survicate

NOVEMBER 27, 2018

Let’s be honest – there are no magic hacks that will get you 1000 new customers in 10 days – not unless you nail their needs in a truly stupendous manner. The good news is that your customer success and sales departments can certainly help out. You may outsource gathering information about your customers.

Feedback 55

Feedback Marketing Chatbots Survey 55