Customer Expectations Customer Service Strategies Customer Service Training Strategy 
Comm100
AUGUST 29, 2021
Now more than ever, customers are empowered to expect more from businesses and get more in return. Customers expect flexibility across channels and a consistent experience no matter how they reach out. In turn, businesses have adopted omnichannel customer service strategies for engagement. Empathetic.
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen. WHAT IS EXCELLENT CUSTOMER SERVICE?
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ShepHyken
APRIL 23, 2024
Assuming you have a good product, you want to create processes that are customer- and employee-friendly. The experience must, at a minimum, meet your customers’ expectations. That creates confidence and increases overall customer satisfaction. Connect with Shep on LinkedIn.
ShepHyken
JULY 19, 2023
At a recent customer service presentation, the speaker who preceded me said that we must do better than simply meeting our customers’ expectations, and he shared some stories of truly amazing service experiences. Then it was my turn to speak. The key to being successful with this idea is to be consistent.
ShepHyken
AUGUST 19, 2019
The idea is that putting the customer before the sale is a good strategy. This article reminds of this strategy. Satisfied customers or profit. 9 Customer Service Mistakes You Need to Stop Making by Kinga Odziemek. (G2 If live chat and chatbots are part of your customer service strategy, read this article.
ShepHyken
NOVEMBER 7, 2023
Written policies, such as how you handle your customers’ data, return policies, guarantees and more build trust and safety. Are they in alignment with your customers’ expectations? Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.
ShepHyken
JANUARY 4, 2023
Just as we want our customers to come back, we want our employees to stay. . Customers’ Expectations of the “Basics” Continue to Rise – The basics are about friendly, helpful, convenient service. Done right, customer support makes you money. . Follow on Twitter: @Hyken.
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