Connections Customer Service Strategies Customer Service Training Strategy 
ShepHyken
JANUARY 30, 2024
It’s how a customer is treated at every step of doing business with you. We recently had a client say their training budget didn’t have money allocated to customer service training. Typically, companies spend a lot of money training salespeople, which often falls under the sales budget, not the training budget.
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
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ShepHyken
FEBRUARY 9, 2022
It’s where customers don’t see a business as just a vendor or a store. They feel connected – and maybe see it more as a friend and a partner. It all comes down to the relationship you have with your customer. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.
ShepHyken
MARCH 12, 2024
When customers like the experience personality, they will want to experience more of it! Create the experience that gets customers to say, “I’ll be back!” As you adopt these strategies, your customers will become familiar and comfortable with the experience personality you portray. Connect with Shep on LinkedIn.
ShepHyken
APRIL 23, 2024
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.
ShepHyken
JANUARY 16, 2024
So, here’s my answer: There are at least three strategies for narrowing the gap between these perceptions: Leaders need to pay attention to their data. After they do a self-assessment, which is their perception, they should – if they haven’t already – survey their customers to discover their reality. So, what are you waiting for?
ShepHyken
OCTOBER 1, 2023
Speed Doesn’t Equal Success: The Limitations of AHT as a KPI by Othmar Mueller Von Blumencron (VIPdesk Connect) While top-notch products and services remain vital, the spotlight in recent years has undeniably shifted to the customer experience as a pivotal factor distinguishing one brand from another.
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