One Millimeter Mindset

DECEMBER 24, 2020

Babette Ten Haken leverages purpose-driven storytelling for professional innovation, cross-functional leadership and trust-based client retention. Wishing You Happy Holidays and a New Year filled with Hope and Purpose. Best regards, Babette.

Leadership 121

Leadership Innovation Industry Communication 121

One Millimeter Mindset

AUGUST 4, 2020

Are you more innovative in response to the business ecosystem in which you operate? She is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development and professional innovation. First, how has the quality of deliverables been impacted? Why is that?

Innovation 118

Innovation Leadership Communication Tools 118

One Millimeter Mindset

APRIL 20, 2021

Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |.

Company 79

Company Leadership Consulting Innovation 79

One Millimeter Mindset

SEPTEMBER 3, 2020

Or have practical and historical insights to not only reduce costs, but also to introduce innovations. She is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development and professional innovation.

Leadership 118

Leadership Innovation Meeting Course 118

Beyond Philosophy

OCTOBER 8, 2014

Coming out from under eBay’s shadow will let them blossom, into what I hope will become a Customer-centric organization. They have Customer-centric leadership. It’s great that their new CEO, Dan Shulman is coming from American Express, a highly Customer-centric company. It will attract more talent to PayPal’s team.

Net Promoter Score 110

Net Promoter Score Customer Centricity Social Media CEM 110

Gainsight

JUNE 2, 2022

Gainsight is not just about customer success. We are about Net Revenue Retention (NRR) and customer retention. Hubspot is an incredible organization that understands both the customer and employee experience. That couldn’t happen without impeccable leadership. We are about product-led growth.

Chief Customer Officer 52

Chief Customer Officer Innovation Connections Leadership 52

One Millimeter Mindset

FEBRUARY 23, 2021

Is group-think more valued than creative tension and innovation? Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Are their collective voices complementary to yours?

Leadership 79

Leadership Innovation Consulting Course 79

One Millimeter Mindset

DECEMBER 15, 2020

I specialize in professional innovation, cross-functional leadership and client retention. Why remain an order-taker when you can develop into an innovator and revenue-generator? Searching for a one-on-one catalyst to get you unstuck? Engage me to present a One Millimeter Mindset program! Delivered virtually or in-person.

Exercises 88

Exercises Innovation Leadership Report 88

Think Customers

JULY 29, 2022

Detecting and understanding customer intent can give brands clarity into what a customer is trying to do beyond what they are saying or clicking on, whether it’s an upsell opportunity, a chance to deepen the customer relationship, increase customer retention, enhance a product or service, or something else.

Data 59

Data Apparel Automotive Tourism 59

One Millimeter Mindset

MARCH 23, 2021

Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |.

Leadership 76

Leadership Consulting Innovation Communication 76

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. She has published the training e-manual “Five Steps To The More Loyal Customers” and has had numerous articles published and products produced on customer retention, satisfaction, and loyalty.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

One Millimeter Mindset

DECEMBER 17, 2020

As a result, they utilize their skills to anticipate and innovate for what is ahead, so you better serve clients together. Babette Ten Haken leverages purpose-driven storytelling for professional innovation, cross-functional leadership and trust-based client retention. Delivered virtually or in-person. Contact me here.

Innovation 98

Innovation Leadership Industry Tools 98

One Millimeter Mindset

JANUARY 12, 2021

Plus, you waste the opportunity for creativity and innovation, together. Babette Ten Haken is a refreshingly extroverted STEM professional and skeptical thinker focused on intentional innovation. Instead, let your creativity, critical thinking, and leadership skills co-develop together, one millimeter at a time. Contact me here.

Innovation 84

Innovation Culture Leadership Meeting 84

Interactions

MARCH 4, 2021

We’ve all heard of digital transformation success stories– companies that took the leap as early adopters of technology to improve their customer experience and profitability. How do CEOs balance profitability, deploying new innovation, increasing customer satisfaction, and improving their employee experience?

Self Service 62

Self Service Contact Center Customer Journeys Technology 62

ijgolding

SEPTEMBER 21, 2015

Bell, author of The 9½ Principles of Innovative Service. Patrick Dempsey OBE. MD Whitbread Hotels & Restaurants. Laced with powerful examples, pragmatic practices, and written with a poignant style, Smith and Milligan reveal the mysteries of long-term enterprise success.”.

Brands 120

Brands Customer Experience Chief Customer Officer Case Study 120

Beyond Philosophy

OCTOBER 8, 2014

Coming out from under eBay’s shadow will let them blossom, into what I hope will become a Customer-centric organization. They have Customer-centric leadership. It’s great that their new CEO, Dan Shulman is coming from American Express, a highly Customer-centric company. It will attract more talent to PayPal’s team.

Net Promoter Score 60

Net Promoter Score Customer Centricity Social Media Leadership 60

Beyond Philosophy

OCTOBER 8, 2014

Coming out from under eBay’s shadow will let them blossom, into what I hope will become a Customer-centric organization. They have Customer-centric leadership. It’s great that their new CEO, Dan Shulman is coming from American Express, a highly Customer-centric company. It will attract more talent to PayPal’s team.

Net Promoter Score 60

Net Promoter Score Customer Centricity Social Media Leadership 60

Education Services Group

MAY 17, 2021

Customer Success is all about relationships. Your relationship with your customers, of course, but also the CS team’s relationship with other internal groups, and even their relationship with executive leadership. This is especially true for how you communicate with your employees. Be a bridge and a buffer.

Customer Success 52

Customer Success Engagement Customer Journeys eBook 52

One Millimeter Mindset

JULY 30, 2020

She is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development and professional innovation. Babette Ten Haken translates across unprofitable and unproductive communication and collaboration disconnects between the business-operations continuum.

Leadership 76

Leadership Meeting Innovation Connections 76

One Millimeter Mindset

MAY 23, 2019

Leadership through storytelling takes another look at your toxic professional stories. Tomorrow, I deliver a breakout presentation at the 2019 IEEE Women in Engineering International Leadership Conference in Austin TX. I speak on how professional purpose is the key to professional innovation.

Leadership 70

Leadership Conference Innovation Culture 70

One Millimeter Mindset

NOVEMBER 3, 2020

She is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development and professional innovation. Babette Ten Haken translates across unprofitable and unproductive communication and collaboration disconnects between the business-operations continuum.

Culture 84

Culture Leadership Innovation Communication 84

Pink Guava

FEBRUARY 16, 2022

It would help draw focus on key metrics like customer retention, loyalty, and advocacy and lends you an opportunity to stand out in your competitive landscape. An employee stands at a risk of losing focus and disengagement and hence directly impacting productivity or quality of work.

Leadership 19

Leadership Loyalty Government Metrics 19

SmartKarrot

DECEMBER 2, 2020

Women are owning more responsibilities and are emerging to adorn strong leadership competencies. Women in customer success are taking over the town and converting every milestone which was once considered as surreal. Customer Success as a niche is highly competitive and caters to a large volume of masses. Source: Pexels.

Customer Success 17

Customer Success Customer Journeys Contact Center Leadership 17

One Millimeter Mindset

AUGUST 25, 2020

The stories you co-create today become part of the innovation of everyone’s future professional trajectory. About your team’s professional resilience in the face of workplace ambiguity and uncertainty. Because how we tell our professional stories is adapting and changing.

Healthcare 87

Healthcare Communication Innovation Tools 87

Experience Investigators by 360Connext

AUGUST 17, 2021

Cross-functional leadership is a key factor in leading any customer experience program. Customer Feedback and Insights. Innovations and Forecasting. Keep your Customer Experience Mission Statement top-of-mind by including this statement as part of the template for the meeting agenda. .

Meeting 364

Meeting Customer Experience How To Net Promoter Score 364

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Clare: She’s a digital nomad, keynote speaker, Founder of CMXperience , and shares her personal thoughts and experiences on The CX Nomad. Why we love Sue: She’s a speaker, writer, mentor, Director of Marketing at M4 Communications , and co-host of #CXChat , a weekly Twitter chat on customer experience and employee experience.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bill Quiseng.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bill Quiseng.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Adrian Swinscoe

FEBRUARY 28, 2024

Today’s interview is with Michael Hinshaw, the founder and president of customer experience consultancy McorpCX. Michael joins me today to talk about the CX value model […] The post The CX value model and linking experience to business outcomes – Interview with Michael Hinshaw of McorpCX first appeared on Adrian Swinscoe.

Consulting 52

Consulting Customer Experience Customer Focused Employee Engagement 52

Beyond Philosophy

JUNE 1, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. Michael Lowenstein, Ph.D.,

Loyalty Programs 60

Loyalty Programs Loyalty Airlines Hotels 60

One Millimeter Mindset

FEBRUARY 7, 2019

But also, your employee experience. Often, the aggregated knowledge, experience and human capital value residing in each of these generations remains siloed: by age, education and pay grade. Identify who your order-takers or innovators are. But also, more purposeful and engaged employees. Who else is involved?

Customer Retention 64

Customer Retention Communication Leadership Strategy 64

One Millimeter Mindset

JANUARY 23, 2019

After all, employees who set their sights on a different horizon than your organization’s or association’s are not able-bodied sailors. As a result, they negatively impact not only customer experience, but an all-hands-on-deck customer retention strategy, as well. How do you identify employees at-risk for flight?

Strategy 61

Strategy Customer Experience Customer Retention Policies 61

Blake Morgan

JULY 1, 2023

Customer experience in 2023 looks different than it ever has before. With a looming recession, changing customer preferences and priorities, and new technology, CX teams have incredible opportunities to innovate and connect in new ways. But they have to understand their customers and the industry first.

Self Service 59

Self Service Customer Experience Contact Center Chatbots 59

One Millimeter Mindset

DECEMBER 31, 2020

Why remain an order-taker when you really are an undiscovered innovator? I am a refreshingly extroverted STEM professional and left-brain thinker specializing in professional innovation, cross-functional leadership and client retention. Add supply chain expert to your resume. You earned it. Saying “No” is powerful.

Healthcare 71

Healthcare Leadership Innovation Strategy 71

ClearAction

AUGUST 6, 2019

Accordingly, branding research is conducted to understand how brand attributes are perceived by each customer segment. Product Marketing: Voice-of-the-customer data from new and existing customers guide innovation with product and development teams. Educate partners on how the company is speaking to customers.

Customer Journeys 48

Customer Journeys Marketing Effort Score Net Promoter Score 48

One Millimeter Mindset

MARCH 4, 2019

And moves beyond being classified as either innovator or order-taker. Because these leaders understand that gaining the buy in to accomplish big hairy audacious goals, and those little thorny in-between tasks, requires that everyone feel part of the solution. Knowledge worker or manual worker. Business person or STEM professional.

Exercises 70

Exercises Communication Industry Innovation 70