InMoment XI

MARCH 20, 2024

Championing a Retail-Like Banking Experience Metro Bank’s innovative approach emphasised “stores” over traditional “branches.” In this blog we break down the key components which remain the driving force behind their banking revolution!

Customer Centricity 260

Customer Centricity Net Promoter Score Banking Effort Score 260

Beyond Philosophy

DECEMBER 16, 2023

The Future of Customer Research Teams: Innovating for Success in 2024 and Beyond AI’s enthralling me these days, and it seems the world’s caught in the same spell. One realm set for a profound AI makeover is customer market research—a topic worth diving into since it’s likely on many of your radars too.

Innovation 78

Innovation Video Consulting Customer Insights 78

GetFeedback

NOVEMBER 16, 2020

After implementing GetFeedback, Lippert improved its customer experiences within a matter of weeks of receiving customer insights. It also built a community of brand advocates that provided feedback and shared new product and service ideas.

Innovation 195

Innovation Customer Insights Feedback Brands 195

Kerry Bodine

JUNE 14, 2018

And sure, explaining or contradicting your customers isn’t truly evil, but it’s certainly counterproductive to unlocking customer insights. You’ll make the most of precious workshop time if the flow of information is primarily from customers to you. Don’t fall into this trap, as we’ve seen some past clients do.

Customer Insights 220

Customer Insights Customer Journeys Customers Feedback 220

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Let’s dive right in! Here are five practical tips: 1.

Innovation 52

Innovation Feedback Social Media Analysis 52

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Let’s dive right in! Here are five practical tips: 1.

Innovation 52

Innovation Feedback Social Media Analysis 52

Calabrio

FEBRUARY 26, 2021

Through our analytics product, as well as the full workforce engagement management suite, we helped our customers navigate a changing landscape and continued to deliver unparalleled customer service. As a result, Calabrio has been recognized as the winner of the 5th annual Workforce Optimization Innovation Awards.

Analytics 130

Analytics Innovation Contact Center Analysis 130

Alida

JANUARY 11, 2024

Your insights program is humming along like a precision engine. Leadership recognizes your team for saving money, improving customer satisfaction, and helping to set the company’s direction. Imagine yourself at this time next year. New products are exceeding their targets after being shaped and named by studies you ran.

Innovation 130

Innovation Leadership Customer Satisfaction Study 130

Forrester's Customer Insights

MARCH 13, 2024

People with disabilities are a valuable resource to firms looking to innovate and create new ways of working with their customers.

Innovation 56

Innovation Resources Insurance Banking 56

Alida

AUGUST 31, 2023

Brands are using community insights to create and improve on the products that better meet their customers’ needs. Create a 360 view of each customer.

Innovation 130

Innovation Meeting Brands Customers 130

Lumoa

MARCH 6, 2023

Here’s a synopsis of the essentials from the webinar In This Article: Why is Customer Conversational Analytics Important? Final Thoughts Why is Customer Conversational Analytics Important? Customer insights gleaned from feedback can be beneficial in several ways.

Analytics 208

Analytics How To Analysis Feedback 208

Lumoa

MARCH 6, 2023

Here’s a synopsis of the essentials from the webinar In This Article: Why are Customer Conversations Important? Final Thoughts Why are Customer Conversations Important? Customer insights gleaned from feedback can be beneficial in several ways. Learning to read insights from these conversations and finding solutions is.

How To 208

How To Analysis Feedback Innovation 208

Alida

MARCH 30, 2017

Price Chopper Supermarkets, an American grocery chain with 136 stores, has one answer: customer insight. At a recent Vision Critical webinar, Sam Trimboli, consumer insights specialist at Price Chopper, joined us to discuss how customer insight is helping the company thrive in the increasingly fragmented grocery industry.

Customer Insights 100

Customer Insights Industry Innovation Sales 100

Forrester's Customer Insights

APRIL 29, 2021

Most companies know they need to innovate in their products, services, and customer experience (CX) but struggle to do it well. To find out what they’re doing to overcome that challenge, we surveyed organizations about their business priorities — including specifically whether improving their ability to innovate is a priority.

Innovation 48

Innovation Survey Customer Experience Company 48

Alida

APRIL 4, 2017

Home audio brand Sonos, for instance, recently opened a “listening boutique” store, where customers can experience the company’s innovative products in person. According to the company, customer insight helped shape major elements of the store. Others brands are pursuing experiential retailing.

Retail 191

Retail Innovation Strategy Omni-Channel 191

Forrester's Customer Insights

JUNE 22, 2023

Leadership storytelling helps executives at future fit organizations drive successful innovation throughout the innovation life cycle.

Innovation 41

Innovation Leadership 41

CSM Magazine

JULY 21, 2023

The evolution of contact centres into customer insight hubs represents a significant opportunity for enterprises. By harnessing the power of customer interactions , they can gain a deeper understanding of their customers, drive innovation, and deliver superior experiences.

Customer Insights 52

Customer Insights Social Media Groups Chatbots 52

Bizagi

MARCH 26, 2020

But toeing the line can make it difficult to think outside the box and be innovative. Over a third of business leaders report tension between innovation and compliance in their organization, according to Bizagi’s global research. Innovation and compliance: friends, not foes. Innovate with compliance.

Innovation 52

Innovation Government Insurance Policies 52

Forrester's Customer Insights

SEPTEMBER 26, 2023

I attended the first day of the Intel Innovation 2023 developer’s conference to see how this venerable Silicon Valley giant was responding to AI and competitive pressure. What I found was a comeback story in progress, wrapped in a very heavy dose of AI, led by its dynamic CEO Pat Gelsinger. Intel hopes that AI […]

Innovation 53

Innovation Conference 53

Forrester's Customer Insights

AUGUST 12, 2021

5G holds huge promises for digital innovation worldwide, differentiating customer experiences through connected assets and services, transforming operations for efficiency and effectiveness and shaping new business models across industries. In fact, leading Chinese enterprises in a range of vertical […].

Innovation 61

Innovation Connections Industry Customer Experience 61

Pink Guava

AUGUST 29, 2018

CUSTOMER EXPERIENCE MANAGEMENT THROUGH CUSTOMER INSIGHTS Customer Experience Management through customer insights supports evidence based decision making to create value both for the customers and the business.

Omni-Channel 40

Omni-Channel Customer Experience Management Customer Insights Customer Experience 40

Forrester's Customer Insights

JUNE 7, 2021

The fastest-growing companies are innovation leaders. Our research reveals that innovation leaders grow at 2.6 This indicates that a tech-driven and sustainable innovation strategy is mission critical for firms to survive disruption and succeed in times of continual and rapid change. times the industry average.

Innovation 62

Innovation How To Culture Industry 62

Forrester's Customer Insights

FEBRUARY 8, 2022

Over the past two years, Forrester’s research teams have been really diving into the role that technology executives play in driving innovation. And that research has shown that companies driving a sustainable approach to innovation grow more than 2.5 That’s why we’ve identified inspiring and innovating through technology […].

Innovation 48

Innovation Tools Technology Industry 48

ReviewTrackers

JULY 13, 2017

Welcome to Customer Insights , a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: CIOs should be involved in customer experience. Subscribe to receive these stories and more every week in your inbox.

Innovation 50

Innovation Customer Focused Customer Journeys Customers 50

Forrester's Customer Insights

JULY 12, 2023

Find out in this sneak preview of our upcoming Technology & Innovation North America event. What does badminton have to do with resilient technology strategies?

Innovation 26

Innovation Technology Strategy Customers 26

Forrester's Customer Insights

SEPTEMBER 23, 2021

In my latest report Fuel Your Future Fit Innovation Strategy By Learning From Crises, I share what we learnt from innovation during the pandemic. The pandemic has shown that a crisis can act as a catalyst for innovation, removing entrenched orthodoxies […].

Innovation 48

Innovation Report Strategy Technology 48

Forrester's Customer Insights

AUGUST 24, 2022

On Thursday, September 29 at 11:15 am CDT, we will debate the future of the internet (Metaverse, NFTs, and Web3) at Forrester’s Technology & Innovation event. Over the past year, Forrester’s diligently covered the state of the metaverse and what it means for marketing, technology, and other business executives.

Innovation 48

Innovation Technology Marketing B2C 48

Forrester's Customer Insights

JULY 11, 2022

How can R&D units and innovation leaders make the innovation process more environmentally friendly? Technologies such as cloud computing or energy consumption monitoring only marginally support sustainability efforts in traditional IT.

Innovation 48

Innovation How To Technology 48

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. Insights” is such a big word, so it’s important to break down what that means and all the teams it needs to collaborate with to be successful. How did you get into this exciting field?

Roadmap 54

Roadmap Customer Insights Company User Experience 54

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. broadcast still rocks!

Innovation 100

Innovation Marketing Social Media Healthcare 100

Forrester's Customer Insights

APRIL 24, 2023

One of the key components of a future fit technology strategy is finding new ways of tapping into partners’ innovation capabilities. Learn how innovation networks can help.

Innovation 26

Innovation Technology Strategy Customers 26

Forrester's Customer Insights

NOVEMBER 30, 2020

I’m having many conversations with ideators, innovation teams, chief data officers, chief innovation officers, and product design teams about how to secure high engagement levels while everyone works from home, leaving corporate innovation labs and centers orphaned. In my honest opinion, this is a real challenge!

Innovation 33

Innovation Engagement How To Connections 33

Forrester's Customer Insights

AUGUST 23, 2021

With a robust digital economy and more empowered luxury consumers, Asia in general — and China in particular — has become a beacon for luxury commerce innovations globally. My latest report, Luxury Commerce Innovations In Asia, shows how leading luxury […].

Innovation 44

Innovation Report Consumers Customer Engagement 44

Forrester's Customer Insights

JULY 5, 2021

The goal of innovation consulting is to boost competitive advantage, drive greater differentiation, improve operational efficiencies, create great customer experiences, and streamline innovation project management.

Consulting 47

Consulting Innovation Competitive Advantage Management 47

Bizagi

SEPTEMBER 28, 2018

But toeing the line can make it difficult to think outside the box and be innovative. Over a third of business leaders report tension between innovation vs compliance in their organization, according to Bizagi’s recent global research. Innovation and compliance: friends, not foes. Innovate with compliance.

Innovation 48

Innovation Government Insurance Policies 48

Forrester's Customer Insights

APRIL 2, 2021

The firms that prove most resilient have innovation processes built into their culture and leverage adaptive technology platforms. Learn how you can do this at your firm.

Innovation 49

Innovation Culture Technology Customers 49

Forrester's Customer Insights

APRIL 10, 2024

The US Navy is revising its modern service delivery framework using investment horizons. Learn how those changes could benefit your organization.

Innovation 33

Innovation Government Technology 33