7 Top Priorities for the Future of Customer Engagement
Calabrio
JANUARY 6, 2016
When it comes to the power of IoT and data, it’s high time customer engagement gets involved, and it all begins with the contact center. Remember that however service is delivered—by a human or by a machine—the customer is still interacting with your brand. Prediction #5: Customers live and buy in an omni-channel world.
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