CSM Magazine

APRIL 16, 2024

Superior customer service ensures that the user experience is exceptional. In this article, we provide some insights into how online casinos can deliver outstanding customer support. Outstanding customer support contributes to a casino’s credibility, and impacts player satisfaction and loyalty.

Tips 52

Tips Knowledge Base Multi-Channel Self Service 52

Experience Investigators by 360Connext

JANUARY 23, 2015

We get asked a lot about how to help customers in the 24/7 always-connected world we live in. Customers turn to social media to get questions answered quickly, report issues about products, praise great service and much more. Social customer care is going to be with us forever. Care to join us?

Customer Care 110

Customer Care Social Media Marketing Conference 110

NetBase

AUGUST 17, 2020

Many marketers are relying on advanced social media analytics intel combined with powerful social media listening capabilities to inform strategy. We’ve uncovered that and more in our 2020 Global Social Media Market Survey report. Global Marketers Share Social Media Analytics Understanding.

Social Media 56

Social Media Survey Marketing Analytics 56

transcosmos Information Systems

SEPTEMBER 5, 2018

But despite this new shopping behaviour, the old word-of-mouth method still lives on albeit taking a more modern approach: through the continuously evolving world of social media. Now, social media has turned into a place for business, too. Know where your customers are. billion active users with 1.47

Social Media 69

Social Media e-support Customer Service Strategies Customers 69

Magellan Solutions

FEBRUARY 10, 2016

Any business worth its salt will have some degree of social media presence. The ubiquity of social media and the role it plays in the day-to-day lives of customers make it a powerful tool for social media customer service. Know where your target audience and customers are most active.

Social Media 73

Social Media Customer Service Entertainment Case Study 73

Kayako

MAY 13, 2022

In recent years, the rise of social media put the customer in charge of the brand conversation. As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Fortunately, customers also like to help themselves. What Is Customer Self-Service?

Self Service 275

Self Service Knowledge Base e-support Policies 275

Magellan Solutions

FEBRUARY 24, 2016

With over 400 million users, LinkedIn is one of the largest platforms for professional networking and social media customer service. Primarily targeted at professionals, the site is excellent for widening your brand’s customer reach. Make LinkedIn work for your business with the following tips: Optimize your profile.

Social Media 72

Social Media Customer Service Groups Analytics 72

Russel Lolacher

APRIL 4, 2017

Is social customer care important to you? Recently, customer service king o’kings Shep Hyken, visited Social Media Marketing World in San Diego to speak on the customer experience and its changing nature. The post You Can Absolutely Ignore Social Customer Care appeared first on The Upsell.

Customer Care 74

Customer Care Social Media Conference Customers 74

CSM Magazine

JANUARY 11, 2016

Forward thinking companies are using social media to further engage their customers. Here are five tips to help you use social media to take your customer service to the next level. APIs can be hooked up and performance metrics and social data can be overlaid with CRM systems for traditional channels.

Social Media 40

Social Media Omni-Channel Tips Customer Service 40

ShepHyken

FEBRUARY 12, 2024

Each week, I read many customer service and customer experience articles from various resources. For example, Gen Z prefers to solve their own problems (self-service customer support), and 52% of Gen Z won’t buy from a brand with bad self-service. Our customer service and CX research confirm this.

Self Service 66

Self Service Customer Service Social Media Ecommerce 66

Call Experts

NOVEMBER 12, 2021

The holidays can be an incredibly stressful time, both for customers and for customer service teams. With millions of shoppers looking to make purchases, staffing customer service is essential. Here are some tips for staffing successful holiday shifts. . Deliver Self-Service Tools For Holiday Customer Service.

Tips 98

Tips Customer Service Contact Center Self Service 98

Team Support

FEBRUARY 2, 2022

When it comes to angry customers, you can never put in too much heart. But sometimes it can seem that the more care you put in, the outcome doesn’t change at all – the customer is just as angry. Here are the best things to say, and act on, for dealing with exasperated customers. Tell your customers “I hear you”.

Tips 97

Tips Social Media Customer Service Representative Loyalty 97

ShepHyken

JULY 22, 2019

Each week I read a number of customer service and customer experience articles from various resources. 8 Tips for Improving Social Media Customer Service by Fara Haron. My Comment: Companies are using social media customer care/service to increase loyalty and gain market share.

Social Media 117

Social Media Customer Service Trends Tips 117

NetBase

DECEMBER 31, 2018

Like all years, 2018 offered a number of lessons in how to break new ground using social media. It also reminded us how easily things can go off track when you’re not using social listening to guide your efforts. Customer Success. Social listening is important – but so is “listening” in general. It wasn’t pretty.

Social Media 45

Social Media Video Analytics Sports 45

Helen Dewdney

NOVEMBER 12, 2020

The Complaining Cow’s Ten Top Tips for the Complained Against! Search well and you can find lots of help in improving your customer service and experience, sales etc. 1) Dealing with customers on the telephone. Absolute pet hate of many customers! Where are your customer service skills? 4) Social media.

Tips 79

Tips Social Media Management Feedback 79

NetBase

MARCH 6, 2019

What social media offers is the reality behind the slick and shiny brand perspective. Social consumers serve up the truth behind the image – whether good or bad. But even if things for your competitors are going pretty well, real-time social listening might tip you off to things they miss.

Social Media 49

Social Media Analysis How To Analytics 49

Qualtrics

MAY 22, 2019

In an age when many consumers grew up using smart phones and social media, it is becoming increasingly important to use social media in your customer experience efforts. In order to create an extensive overall customer and brand experience , companies must utilize customer service best practices in social media.

Social Media 40

Social Media Omni-Channel Company Self Service 40

Upstream Works

JULY 17, 2019

Earning a customer’s loyalty is the name of the game with customer experience management today. It’s a highly competitive marketplace – with a fickle customer landscape. And it’s a positively herculean undertaking to make an impression that keeps customers coming back. . But that’s just the tip of the iceberg.

Customer Care 60

Customer Care Contact Center Contact Center Software Omni-Channel 60

Provide Support

OCTOBER 28, 2015

Most important ingredients of social customer care. Today probably every business is sufficiently aware of the importance of social media for customer service. Just these facts alone are enough for companies to start giving basic attention to the quality of their social customer care.

Customer Care 40

Customer Care Social Media Customers Customer Service 40

transcosmos Information Systems

SEPTEMBER 10, 2015

Exceptional customer service is one of the key factors to business success. In fact, a study shows that providing a bad customer service experience causes US companies a loss of an estimated $41 billion per year. Providing great customer service though is something that must extend to your social media channels.

Social Media 48

Social Media Customer Service Exceptional Customer Service Study 48

transcosmos Information Systems

SEPTEMBER 10, 2015

Exceptional customer service is one of the key factors to business success. In fact, a study shows that providing a bad customer service experience causes US companies a loss of an estimated $41 billion per year. Providing great customer service though is something that must extend to your social media channels.

Social Media 48

Social Media Customer Service Exceptional Customer Service Study 48

CSM Magazine

JUNE 28, 2021

The icing on the cake for your customers is good customer service, which is why according to the 2018 State of Global Customer Service Report, 95% of respondents indicated that customer service is important to their choice of brand. Quite often, front line support staff hold the key to customer success.

Customer Service 52

Customer Service Self Service Tips Social Media 52

ShepHyken

JANUARY 28, 2019

Each week I read a number of customer service and customer experience articles from various resources. What Do Customers Really Think Of Your Brand? Which-50) Every marketer has heard a horror story where a brand went viral for horrible customer experience with social media enhancing the frequency of those stories twofold.

Social Media 98

Social Media Customer Service Customer Care Insurance 98

Very Best Service

JUNE 26, 2023

Building Strong Customer Relationships: The Key to Success Photo by Kamaji Ogino Building strong customer relationships is essential for any business that wants to succeed. When customers feel valued and appreciated, they're more likely to stay loyal to your business, recommend you to their friends, and spend more money with you.

Customer relationships 52

Customer relationships Social Media Customers Tips 52

Grade.us

NOVEMBER 2, 2018

Social media's not going away any time soon. 2018's Best Social Media Marketing Blogs. These blogs are consistent providers of top-notch social media content. Social Media Explorer. Social Media Today. Social Media Biz. Ignite Social Media.

Social Media 32

Social Media Resources Tools Marketing 32

Retently

APRIL 5, 2024

What sets an exceptional retail customer experience apart? Because in a market brimming with choices, the way customers feel about your business can set you apart. A memorable retail customer experience leads to higher satisfaction, repeat business, and word-of-mouth recommendations. Why does this matter so much?

Retail 78

Retail Engagement Strategy Customer Experience 78

ShepHyken

JULY 5, 2016

Dan Gingiss on How to Leverage Social Media to Create a Better Customer Experience. Shep Hyken discusses social customer care with Dan Gingiss, head of digital marketing for a Fortune 100 healthcare company, expert on social media & social customer care, and co-host of the “Focus on Customer Service” podcast.

Social Media 78

Social Media Healthcare Customer Care Tips 78

C3Centricity

JULY 8, 2020

What makes a website great for your customers? What makes a website great for your potential customers? One that encourages current and potential customers to both see and engage with your content. It is “The 7 essentials of Customer Centric Websites.” 9 Essentials of a Customer Centric Website.

Engagement 207

Engagement Entertainment Customer Centricity Social Media 207

ShepHyken

MAY 28, 2018

Each week I read a number of customer service and customer experience articles from various resources. The Customer Journey Begins – and Sometimes Ends – With Your Employees by Katherine Evans . CMSWire) Today’s customers don’t just expect high quality and excellent service at a fair price — they demand it.

Customer Service 77

Customer Service Loyalty Programs Social Media Loyalty 77

Comm100

APRIL 30, 2021

Social media and customer service have become an integral partner in customer support as social platforms have grown to become a part of most of our daily lives. But while it’s crucial to offer customer service on your social media platforms, venturing into this space can be a minefield.

Social Media 130

Social Media Tips Customer Service Training 130

Call Experts

FEBRUARY 17, 2022

How do you improve customer service? The answer always lies in your customer experience. Great experiences lead to loyal customers who buy more from you in the future. When you take care of customers from start to finish, they will always come back and refer others to your business. Listen to your customers.

Contact Center 98

Contact Center Customer Service Self Service How To 98

ShepHyken

MARCH 26, 2018

Each week I read a number of customer service and customer experience articles from various resources. You’ll love this story about how a member of the airline’s social media customer care team took care of a passenger during her flight. . Here are my top five picks from last week.

Airlines 86

Airlines Customer Service Social Media Customer Satisfaction 86

delighted

MARCH 9, 2021

Exceptional customer service turns new customers into promoters and promoters into returning loyalists. Let’s take a look at additional data behind why improving customer service should always be a foundational business goal. We’ll also provide some tips on building an impeccable customer service strategy.

Customer Service Strategies 59

Customer Service Strategies Customer Service Self Service Strategy 59

Kayako

DECEMBER 17, 2015

If you’re in retail customer support, it’s probably the busiest time of the year for you with customers going shopping mad stocking up on presents. It might be fun for your customers, but how do you make sure you and your team get to enjoy some family time during the holidays without causing customer riots?

Tips 120

Tips Management Knowledge Base How To 120

Kayako

DECEMBER 17, 2015

If you’re in retail customer support, it’s probably the busiest time of the year for you with customers going shopping mad stocking up on presents. It might be fun for your customers, but how do you make sure you and your team get to enjoy some family time during the holidays without causing customer riots?

Tips 120

Tips Management Knowledge Base How To 120

ShepHyken

MARCH 20, 2017

Each week I read a number of customer service articles from various online resources. No More Nonpologies: Apologize to Customers Like You Mean It by Leslie O’Flahavan. Here are three tips for writing a heartfelt apology to a customer. Want to Build Customer Loyalty? And, the article makes a great point.

Customer Service 75

Customer Service Social Media Travel Loyalty 75

CSM Magazine

MARCH 11, 2022

Customer care and support is an integral part of any business including the gambling industry. The importance of customer care in the gambling industry. Customer service is a vital part of any online casino. The working of customer care support. Assist new players.

Industry 52

Industry Customer Service Customer Care Competitive Advantage 52